IT Glue Reviews and Ratings

Use Cases and Deployment Scope

We work with over three hundred clients and provide IT services for all of them. We use ITG to track passwords, IP addresses for various servers, firewall configurations, and applications each client likes to use. We also merged two different ITG accounts to combine two companies and share resources.

Likelihood to Recommend

ITG is excellent when you have many companies for which you do IT. In cases where you need to keep track of SSL certificates and expiration dates, it is fantastic because it will tell you if things will expire soon. It would not be suited for a company that is not an MSP or a small shop with very little infrastructure.

Use Cases and Deployment Scope

We use IT Glue to provide secure documentation for our clients. We store standard operating procedures, passwords and device information in the portal. IT Glue allows us to document all information about our clients network in one place to make management a bit easier for our team. It also provides us a secure platform to access and share information with our clients.

Likelihood to Recommend

IT Glue is great for it providers with multiple clients that need secure data storage for network information. IT may not be suitable for small MSPs or businesses with only a single location to manage. It helps us by creating a standard we need across all of our clients for documentation.

Use Cases and Deployment Scope

IT Glue is probably the most common documentation platform for Managed IT Service Providers. Primary benefits are keeping your knowledge in one place and within arms reach of the techs who need it most. Easily searchable, quite a few integrations (though not all are created equal). We use it as it was designed and are mostly happy with it.

Likelihood to Recommend

It is best for Managed Service providers with 2 or more techs who need to organize multiple client data pools.

It's not ideal for single-tech shops unless you plan to grow. The pricing is geared for larger shops.

Use Cases and Deployment Scope

IT Glue is a robust flexible database that is absolutely vital in our office. It helps us keep the large amounts of wildly variable information secure and accessible. My favorite features [are]: password management for clients, and the ability to link records to one another.

Likelihood to Recommend

IT Glue is where we house our internal support documents, which are searchable by topic, and can be linked to the client's they support.

IT Glue is where we house our client administrative access passwords -- and the 2FA option ensures that we are maintaining the highest level of security for our clients.

Use Cases and Deployment Scope

IT Glue is being used across our organization to secure client data. As a Technology Support Provider, we keep a lot of info on our client's technology and a tool like IT Glue is needed to quickly store it and access it securely. It needs to be accessible to all staff and preferably to clients too.

Likelihood to Recommend

IT Glue is designed for MSPs and apparently many use it. I would not say it is well suited, however, due to the fact that it is very pricey and there are alternatives that do a better job of most functions for less money and better support [in my experience]. [I feel] it is definitely not appropriate for smaller organizations. While it tries to be an all-in-one solution by including such things as password management and checklists, in reality, [I believe] these functions are very poor compared to products that are actually designed to do them. For example, password managers like RoboForm or LastPass are miles ahead of IT Glue. Or, real checklist apps like Process Street make IT Glue look pretty pathetic [in my opinion].

Use Cases and Deployment Scope

IT Glue is used primarily by our helpdesk and projects departments. It is intended to be used across the organization but due to its inconsistent search function and strong learning curve on how to find information, it is not used by other departments.

It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.

Likelihood to Recommend

It is best suited for an MSP but it is also best not suited for an MSP.

It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently.

At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.

Use Cases and Deployment Scope

IT Glue for us is the central documentation database for all of our MSP Resolutions. We have a dedicated position to publish and create guides for other technicians to follow for quick and rapid resolutions with customers while both on and off the phone. The problems this program resolves is certainly documentation and formal policy organization, and heavily on contact numbers and integrations with our toolsets.

Likelihood to Recommend

As a Managed Service Provider, I have not had much experience with other documentation sites, but with remote workers and the need for a dynamic platform, Glue works well for us. It may not be used well for those who do not rely heavily on multiple clients or organizations. That is a strong part of the organization and if it's a standalone company, sure, it works amazingly, but you're lacking the power Glue has available.

Use Cases and Deployment Scope

Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a 2fa/OTP option to track 2fa codes for client portal logins, which is great. Our team uses this to be able to work on multiple clients with multiple techs. The product itself has MFA to get in to help keep everything secured.

Likelihood to Recommend

It works really well to centralize and track documentation if you have multiple engineers working on multiple clients. It is good for passwords as well but not quite as mature as others.

Use Cases and Deployment Scope

We use IT Glue to keep all our customer data organized, in sync, and shared to our technicians. We also use the My Glue portion for several clients to grant them access to their passwords and commonly needed information. Finally, it makes a fantastic password generator.

Likelihood to Recommend

If you're a small office or a MSP with very few clients, you may not see the need for such a well stocked application. In general, I would say IT Glue starts really becoming valuable when you're up to around ten clients or so. This would also be highly useful if you have a small number of clients with complex configurations. Being able to drill down into more and more detail is always appreciated.

Use Cases and Deployment Scope

We use IT glue in our tech services department. We are using it to store config info and passwords as well as any help docs we create. We are using IT Glue to replace all of our old spreadsheets and Word documents/one note that contained most of this information. We have also integrated IT Glue with Connectwise, Meraki and Datto to make sure all config into is captured for our customers

Likelihood to Recommend

When we onboard customers, only one member of the team is involved. This team member will be the only one to touch each machine and gather all info and documentation from the customer. Without IT Glue we would have nowhere to put that documentation, and other engineers would be asking for this information all the time. When we put the information in IT Glue it is accessible to everyone, and if it is not in IT Glue, then it does not exist.