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The world of information, all at your fingertips.
February 19, 2021

The world of information, all at your fingertips.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IT Glue

IT Glue for us is the central documentation database for all of our MSP Resolutions. We have a dedicated position to publish and create guides for other technicians to follow for quick and rapid resolutions with customers while both on and off the phone. The problems this program resolves is certainly documentation and formal policy organization, and heavily on contact numbers and integrations with our toolsets.
  • ConnectWise integration.
  • Intuitive GUI.
  • Support is genuinely helpful.
  • The GUI is nice, but I feel it can be a bit "clunky" especially with layouts. Maybe lower the font size?
  • The Dashboard is nice, but not always applicable when you have over 10k documents and contacts. The graphs are all distorted.
  • The Password keeper fields take a while to learn. I'd personally like to not have to leverage the time it takes to locate this. We use a password manager for this now.
  • Ticket resolution time slashed exponentially.
  • New hire training documentation at fingertips, faster training and onboarding.
  • Time taken to create dataviews of assets and configurations decreased greatly.

Do you think IT Glue delivers good value for the price?

Yes

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

Yes

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

As a Managed Service Provider, I have not had much experience with other documentation sites, but with remote workers and the need for a dynamic platform, Glue works well for us. It may not be used well for those who do not rely heavily on multiple clients or organizations. That is a strong part of the organization and if it's a standalone company, sure, it works amazingly, but you're lacking the power Glue has available.