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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Joule

    Score8.1 out of 10
    N/AJoule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.N/A

    Microsoft 365 Copilot

    Score8.2 out of 10
    N/AFor enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.

    $31.50

    per month per user

    Pricing
    JouleMicrosoft 365 Copilot
    Editions & Modules
    No answers on this topic
    Microsoft Copilot
    $31.50
    per month per user
    Offerings
    Pricing Offerings
    JouleMicrosoft 365 Copilot
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsJoule Base Joule Base is a no-cost entitlement of SAP cloud products that enables teams to navigate SAP systems more easily, find the right information more quickly, and complete everyday tasks faster. Joule Premium Joule Premium extends Joule Base with more powerful AI, including advanced Joule skills, premium embedded AI scenarios, and Joule Agents. Joule Premium capabilities are accessed through the purchase of AI units. Visit the pricing page linked above to learn more about Joule Premium capabilities.Pricing shown is based on an annual commitment. Discount available for annual payment.
    More Pricing Information
    Community Pulse
    JouleMicrosoft 365 Copilot
    Considered Both Products
    SAP
    Chose Joule
    Joule is far away.
    Incentivized
    Chose Joule
    I have used Joule for SAP day-to-day activities and Co-Pilot for communication purposes. The co-pilot integration to SAP was not that efficient compared to Joule with respect to data filtering and prompts.
    Incentivized
    Chose Joule
    You can ask CoPilot for any information, and it helps you interpret and recommend relevant information. In our organization, we've used it to help employees even draft emails. Nowadays, tools need to be multifunctional, not just perform a single task. If they only do one …
    Incentivized
    Chose Joule
    I’ve evaluated and used other AI assistants such as Microsoft CoPilot and general purpose tools like ChatGPT, Claude, etc. While those tools are powerful, they are more generic and often require additional context or customization to be truly useful in enterprise workflows. …
    Incentivized
    Chose Joule
    Joule is based in CoPilot for some functionalitiws and gives a good performance
    Incentivized
    Chose Joule
    SAP Joule is specialized business aware AI CoPilot that differentiates itself from more general AI assistants by being deeply integrated into the SAP ecosystem and grounded in real time , cross functional business data
    key differentiators
    1. Deep Business Integrations
    Incentivized
    Chose Joule
    Joule is more tech oriented and can help in coding and bug determination.
    Incentivized
    Microsoft
    Chose Microsoft 365 Copilot
    Our organization runs on Microsoft so it's not much of a choice, but we do utilize the other AIs in the other tools as needed / more convenient.
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    141 Answers
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    101 Answers
    94%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    131 Answers
    94%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    73%
    Lived up to sales and marketing promises
    71 Answers
    70%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    92 Answers
    100%
    Implementation went as expected
    12 Answers
    Best Alternatives
    JouleMicrosoft 365 Copilot
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cortana (discontinued)
    Score7.5 out of 10
    No answers on this topic
    Enterprises
    Cortana (discontinued)
    Score7.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JouleMicrosoft 365 Copilot
    Likelihood to Recommend
    7.8
    (142 ratings)
    8.1
    (18 ratings)
    Likelihood to Renew
    7.4
    (5 ratings)
    9.5
    (2 ratings)
    Usability
    7.9
    (140 ratings)
    7.8
    (15 ratings)
    Availability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Performance
    6.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (4 ratings)
    -
    (0 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.9
    (4 ratings)
    -
    (0 ratings)
    Configurability
    6.8
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.9
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    7.7
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.7
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.8
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    JouleMicrosoft 365 Copilot
    Likelihood to Recommend
    SAP
    Joule explained ATC findings, including root cause, business impact, recommended APIs, and examples of fixes for S/4HANA readiness checks. Joule today is a point-in-time assistant — great for one question, one generation, one explanation at a time. It is not yet capable of owning a full development flow.
    Read full review
    Microsoft
    I highly recommend its usage in Teams meetings to prepare a session transcript, meeting minutes,
    next steps and recognize speech by person. Also within the meeting recording, there is separation between the people talking at the time. The Copilot image creation is very accurate and useful to
    customize my PowerPoint presentations and other documents
    Incentivized
    Read full review
    Pros
    SAP
    • Users can prompt Joule to create business partners in MDG.
    • The change process for Business partner (Customers/Suppliers) updation is made easy, particularly for updating data such as address and communication details.
    • The workflow process has been simplified by Joule agents, such as identifying the high-priority task and sharing it with the end user.
    • Improved data quality to almost 30%~50% in the CR creation process, which is a significant milestone for us.
    Incentivized
    Read full review
    Microsoft
    • Good analysis of the ticket system at the service desk, so that this can be anticipated properly
    • For the management of IT environments, quick examples of scripting for desired solutions
    • For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.
    Incentivized
    Read full review
    Cons
    SAP
    • In SuccessFactors Joule should have more tools out of the box.
    • There should be more examples on what is possible to do with Joule or Joule Studio in Successfactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
    • Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.
    Incentivized
    Read full review
    Microsoft
    • The quality of image generation in Microsoft Copilot could be improved. Compared to other AI platforms, Copilot's images often fall short in quality and frequently contain typos.
    • When generating agents and chatbots, Microsoft Copilot currently doesn't appear to support file download functionality.
    • The email reply function is useful, but the responses can sometimes be overly elaborate. It would be helpful to have more options for adjusting the tone.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved
    Incentivized
    Read full review
    Microsoft
    Absolutely!!! I have a high regard for the product and will use it for years to come.
    Incentivized
    Read full review
    Usability
    SAP
    I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.
    Incentivized
    Read full review
    Microsoft
    I give this rating because of the utilization I do with the product and the level security it provides which is very good. In our organization it is best suited as we have all other Microsoft tools with us. The offering made by Microsoft is great, I gave 9 out of 10 as sometimes it hallucinates as well.
    Incentivized
    Read full review
    Reliability and Availability
    SAP
    It must be embedded in lower and on prim version
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    SAP
    It is indeed high performance tool to optimize your performance
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Support Rating
    SAP
    Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    In-Person Training
    SAP
    Ai assist
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Implementation Rating
    SAP
    Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    SAP
    Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do
    Incentivized
    Read full review
    Microsoft
    We needed a tool where secure data was not submitted to servers to process as we have some health care related data to keep private. We also needed to be able to test this tool without committing first to see if it is a fit and Microsoft provided this easily to us.
    Read full review
    Scalability
    SAP
    Yes as sap is used widely across organisation
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    SAP
    • Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
    • Facilitate effortless information access, since it allows us to search and receive instant responses.
    • Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.
    Incentivized
    Read full review
    Microsoft
    • It is too early to tell at the moment but I can see it as a positive moving forward
    • The amount of time saved in creating content will be a huge asset for faculty
    • The same holds true for students as they to will be able to safe a lot of time
    Incentivized
    Read full review
    ScreenShots

    Joule Screenshots

    Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.