Insights from Keepit Reviewers
Based on 18 verified reviews published in the last 18 months
Overview
Synthesised from 18 reviews | Last Published May 27, 2026
Keepit functions as a robust backup and recovery solution for SaaS platforms, with a strong emphasis on Microsoft 365 environments, including Exchange Online, Teams, OneDrive, SharePoint, and Entra ID. It addresses critical business problems like data loss from accidental deletion, ransomware, or native retention policy limitations. In TrustRadius reviews, organizations praise its straightforward setup, intuitive user interface, and efficient daily operation, noting its ability to automate backups and provide granular, point-in-time recovery options, ensuring compliance with regulatory requirements.
Reviewers note significant time savings due to reduced management overhead. However, some restore functionalities, particularly for cross-tenant scenarios, can be confusing. Users also desire more advanced features such as custom dashboards and detailed reporting. Overall, Keepit is viewed as an essential tool for risk mitigation and business continuity, offering peace of mind through reliable data protection.
Pros
- Robust and efficient automated backup for SaaS platforms
- Granular, point-in-time recovery for Microsoft 365 data
- Intuitive user interface and straightforward setup process
- Independent data control, separate from native provider retention policies
- Significant time savings for IT teams through reduced management overhead
Cons
- Restore functionality can be confusing for complex scenarios like cross-tenant operations
- Lacks advanced features such as custom dashboards and detailed reporting
- Challenges reported with single sign-on (SSO) setup and multi-tenant rule management
- Documentation and support could be improved for clarity and troubleshooting speed
- Perceived more as an insurance policy than a direct ROI driver for some