What do users think about KnowBe4? Live User Reviews from Black Hat 2022
KnowBe4 Security Awareness Training Reviews and Ratings
Community insights
TrustRadius Insights for KnowBe4 Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Notifications for Assigned Trainings: Users have appreciated the helpful notifications for assigned trainings, finding them valuable in tracking required modules and staying up-to-date on essential learning tasks. These timely reminders ensure users do not miss important training deadlines.
Interactive Learning Experience: Reviewers have highlighted the interactive elements of KnowBe4's training as engaging and memorable, enhancing user retention of crucial cybersecurity concepts and best practices. The interactive features make the training sessions more enjoyable and effective.
Comprehensive Content Coverage: Customers have praised KnowBe4 for offering comprehensive content on a wide range of cybersecurity threats like phishing attacks, social engineering tactics, and malware risks, demonstrating a commitment to thorough security education. The detailed coverage helps users understand various threats comprehensively.
Reviews
Videos
KnowBe4 Security Awareness Training a worthwhile investment
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We were using the phish alert training modules after simulated phishing campaigns. Users who failed too many consecutive times were enrolled in additional learning. Phishing remains one of the biggest methods employed by hackers to try to gain access, and people who were not learning how to identify a phish email needed the additional training.
Pros
- Quality: Their videos have well recorded audio and a polished look in their animations. I have seen larger orgs use less professional looking learning
- Accuracy: I found no fault in the information they had in their training. It's clear that knowledgeable people were involved with the creation of their content
- Accessible: Information security can be a very complex topic. They have made easily understood content, making it easier for the users to understand what they need to do
Cons
- Some videos were clearly stitched together from other videos. Those lacked the cohesive feel the individual videos had.
- Some videos could have brought in some additional points and information to cover a wider variety of user best practices
- Some of the live actor segments felt a little cheesy
Likelihood to Recommend
The way you can automate the enrollment to a course for people who fail simulated phishing campaigns is awesome. The content is also super relevant for this purpose. People are still unlikely to migrate their eLearning platform to KnowBe4 Security Awareness Training. Some specialized learning is needed based on organization and more generalized learning available might have superior competing content on another platform. You might consider making a way for organizations create their own content and load it in for their own use.
Vetted Review
5 years of experience
KnowBe4 Provides Effective Accessible Training for a Wide Range of Employees
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
My organization primarily uses KnowBe4 Security Awareness Training to train employees on cybersecurity, mostly how to mitigate or avoid phishing attacks, and what to do when we receive a suspicious email. We also have done some training based on general online literacy and guidance on how phishing can cause major issues within the organization that take both time and money to fix.
Pros
- Trainings feel accessible to all ages/easy to understand.
- Videos are short enough that they keep your attention, but also provide enough information.
- Real world examples are used, making the lessons feel more directly applicable to our work environment.
Cons
- There could be additional topics included in videos, shifting focus away from just cybersecurity.
- Remedial videos could be more directly applicable based on phishing situation.
- Videos about AI usage in the workplace partially promote AI, which we aren’t even allowed to use. Would prefer a bit more of a critical viewpoint.
Likelihood to Recommend
The KnowBe4 Security Awareness Training excels at providing information about how to avoid phishing scams, the potential impact of phishing scams, and general tips for online literacy. The trainings are well done, concise, accessible to a variety of age groups, and use examples that feel realistic and that can easily apply to our daily interactions with emails and other places suspicious links may appear.
Vetted Review
1 year of experience
Effective and Scalable Security Awareness Platform
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We leverage the platform's security awareness training library for our annual security awareness campaigns. KnowBe4 addresses our needs to ensure that all our employees are equipped and informed about the latest security threats.
Pros
- Diverse training content library
- Easy-to-use UI
Cons
- Data reporting could be better
- API integrated approach with metrics
- Quality vs Quantity training content
Likelihood to Recommend
It suits our needs and meets our requirements for company-wide security awareness training.
Vetted Review
2 years of experience
Strong Recommend for KnowBe4
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
I'm the lead admin in my school for KnowBe4. I assign training to new staff and run an automated quarterly phishing test that goes to all of our 160+ staff. Those who fail the phishing test are automatically added to a group that has required remediation training. Since we've been using KnowBe4, our phishing prone score has improved and many staff have been able to successfully avoid phishing scams.
Pros
- Automated testing of enrolled staff-we have a quarterly phishing test automated.
- Huge library of resources in various formats are available in their library.
- Allows multiple ways to create/sync user accounts.
Cons
- Many items in the library aren't applicable to our use case, and it's sometimes difficult to filter out what I'm looking for.
- I don't love the training dashboard, but maybe that's just a "me" thing.
- Setting up groups can be tedious.
Likelihood to Recommend
I don't have any frame of reference for comparison, but the training that I have used has proved impactful for my staff. Since starting KnowBe4 training, we've seen a great increase in the number of phishing attempts, but also a great increase in the number of attempts that have been recognized by staff, and we have thus not been the victim of phishing or other cyberattact vectors.
Click Happens, KnowBe4 Makes Sure It's the Right One
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We use KnowBe4's Security Awareness Training to help engage our staff in cyber security training. We aim to educate the employee and test them by sending "fake" emails to try and trick them into clicking on the links in the email. We also have used their video content to send over Paylocity to train individuals on what to look out for on these types of emails.
Pros
- Extensive library content for training including; videos, training tools, and poster downloads.
- They keep things simple in an easy to use platform.
- Keeps historical data so that you can give extra training to individuals that need extra help identifying spam or phishing.
Cons
- It would be great if their library had more options for training videos
- The integrations piece into active directory is not the easiest
- Creating a campaign could be a bit easier to understand
Likelihood to Recommend
KnowBe4's Security Awareness Training is perfect for a small office or large. We have over 300 employees and our phishing test result's have drastically gone down since we started to train our employees. If you are looking for a product to send emails and test your staff to see how vulnerable they are, then this is it. It help prevent issues in the future. They say a trained employee is best when coming to cyber security awareness.
Vetted Review
5 years of experience
KnowBe4 Security Awareness Training its an excellent option for awareness training if not the best.
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We are able to launch cybersecurity awareness training every month in a very automated way. We can track who has completed each module, and enroll automatically to next module. This is very helpful and works very well. We can see very easily the status and progress, send reminders and ensure that everyone completes the assigned training.
Pros
- Smart Groups
- Quality of the modules
- Enrollment of the users
- Maintenance of the platform
- Integration with AD/Azure
- Upload our own content
- PhishER platform is excellent
Cons
- Bot clicks for phishing campaigns
- Track progress of custom uploaded content
- Price
Likelihood to Recommend
If you want to manage multiple and automated campaigns, smart groups helps a lot to achieve this.
Vetted Review
5 years of experience
Pleased with KnowBE4
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We use KnowBe4 Security Awareness Training to conduct regular phishing simulations and automatically assign training to individuals who fail the simulations.
Pros
- Integrates with our employee database so no employees are missed
- Automates the assignment of the prescribed training with the appropriate individuals with no manual intervention
- Track completion of required training modules and provides reporting
Cons
- I honestly don't have any feedback in this category right now. It does everything we want it to do right now!
Likelihood to Recommend
I love how it is integrated with our employee database and we can preconfigure the distribution and follow-up activities so that no manual intervention is required throughout the training campaign.
Vetted Review
5 years of experience
Knowledge to the rescue.
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Preventing major risks to our company requires users to understand the potential threats we face, how we could be targeted, and how to protect both themselves and the organization. KnowBe4’s awareness training is essential to ensure all users stay informed and prepared.
Pros
- Global company risk.
- Improved Phishing campaigns.
- Improved Training campaigns.
Cons
- More constantly updated content.
- Following the risk behaviour of users out of the box.
- More languages on all content.
Likelihood to Recommend
Preventing major risks to our company requires our users to be aware of potential threats, understand how we could be targeted or attacked, and know how to protect both themselves and the organization. KnowBe4’s security awareness training is essential to ensure all users remain informed and up to date always.
Empowering the users
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Preventing the major risk to our company means our users have to be aware of the dangers and how we could be targeted or attacked, and has to understand how to protect it self and the company , to which the awareness trainings from KnowBe4 are paramount to make sure all users are up to date.
Pros
- Training campaigns
- Phishing campaigns
- Measure company risk
Cons
- More languages on all content
- More updated content
- Follw risk behaviour out of the box
Likelihood to Recommend
KnowBe4's products are crucial to our organization.
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
To increase user knowledge of phishing attempts from hackers. Basic training once a year, then extra training for phishing failures. All of our employees must go through the training.
Pros
- Makes organization safer
- Trains users
- Alerts admins of tendencies
Cons
- Reporting, more info logged on campaigns
Likelihood to Recommend
Critical info being provided for users that helps keep the organization safe.
