KnowBe4 Security Awareness Training Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for KnowBe4 Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Notifications for Assigned Trainings: Users have appreciated the helpful notifications for assigned trainings, finding them valuable in tracking required modules and staying up-to-date on essential learning tasks. These timely reminders ensure users do not miss important training deadlines.

Interactive Learning Experience: Reviewers have highlighted the interactive elements of KnowBe4's training as engaging and memorable, enhancing user retention of crucial cybersecurity concepts and best practices. The interactive features make the training sessions more enjoyable and effective.

Comprehensive Content Coverage: Customers have praised KnowBe4 for offering comprehensive content on a wide range of cybersecurity threats like phishing attacks, social engineering tactics, and malware risks, demonstrating a commitment to thorough security education. The detailed coverage helps users understand various threats comprehensively.

Reviews

716 Reviews

Videos

KnowBe4 - Security Awareness Training that works

Rating: 10 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

We perform monthly phishing expeditions of all employees. We also require monthly Security Awareness training videos be completed by each employee. It is part of their annual performance evaluation. We also take advantage of the KnowBe4 Phish Alert button for Outlook. All employees can report suspected phishing messages to IT this way.

Pros

Keeps end-users aware of security practices that they should be employing
Makes end-users aware of the various ways that security threats can manifest themselves
Helps the organization understand how well prepared our staff our to recognize phishing attacks

Cons

The only thing we wish was available was a method to email CSV attachments directly to IT staff; rather than having to chase links. This is for report integration.

Likelihood to Recommend

KnowBe4 does what it advertises...consistently. Support is also very good which is not something I can say about all the vendors I deal with.

We recently had a vendor stay in a network closet until 2 AM in the morning. Nobody realized he was still here. When the House Supervisor found him she initiated our Incident Response mechanism. Afterwards, she told us that it was just like one of the SAT videos we send them.

Mike Cottle

Director of Information Technology in Information Technology at NMC Health (501-1000 employees)

Vetted Review

10 years of experience

View profile

KnowBe4 Security Awareness Training is a great platform to get it set it and let it do its thing

Rating: 9 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use KnowBe4 Security Awareness Training to train our new team members and refresh awareness amongst the team that has already been onboard. The phishing tests are top notch and the AI automation really helps with the distribution and testing. It definitely works great to calculate the right level of phish testing for each team member based on their abilities and click rates.

Pros

AI based calculations of team member behavior
Reports of behaviors and tracking
Scheduling and quality of phishing tests runs

Cons

Setup of the back-end whitelisting was super tough! Lots of whitelisting, double whitelisting, etc.
Content could be more tailored for a mature audience. Our teams are getting tired of cartoons and may be more interested in some direct information that is clear to them.
I would suggest some improvement for vishing and smishing like Adaptive Security's training program.

Likelihood to Recommend

The typical scenario where it would be great is the corporate environment with the usual departments (legal, accounting, finance, marketing, operations, etc.) Basics and other types of on-boarding training are addressed and good enough for most teams. The higher level job role based trainings are a bit tough to get into as they are very specialized so I'm not sure that it's the best in that area.

Verified User

Consultant (501-1000 employees)

Vetted Review

3 years of experience

KnowBe4 A

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We currently use KnowBe4 Security Awareness Training to send phishing campaigns to our users monthly. We also send quarterly trainings on different topics quarterly. Topics include everything from Teams security to phishing. We've also focused on QR codes, as those are becoming more of a threat lately.

Pros

Customized phishing campaigns
Amount of phishing templates
Training videos

Cons

So many features can be confusing
No syncing with Azure AD

Likelihood to Recommend

KnowBe4 Security Awareness Training feels like the perfect SAT platform for us. We have compared too many other competitors out there, but we always stick with KnowBe4. Part of this decision is the amount of phishing and training templates available. They are lightyears ahead in this area. Also, their managed services is wonderful. Such a huge timesaver. Highly recommended.

Michael Hernandez

Senior Network Administrator in Information Technology at Kingston Technology (1001-5000 employees)

Vetted Review

5 years of experience

Great Platform and Easy to Use

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use it to conduct phishing campaign and provide training. It is very helpful and minimizes the amount of work we have to put in to run this programs. This allows us to focus on other measures. Additionally the material is fun and engaging for our users, so we get less push back to complete training.

Pros

Engaging material
Good length of content to keep user interested
Wide range of topics
Material is constantly renewed to reflect current risks

Cons

The user dashboard is confusing for our users
The optional training could be more easily accessible and visible

Likelihood to Recommend

It is an easy to use LMS, they provide constant and ample support. The information collected is very useful for decision making on how to proceed with your strategy. It gives you a clear view of your organizational risk and the areas you need to improve. The reports are comprehensible and easy to access.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

10 years of experience

Very Good Product With Great Metric Generation

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

KnowBe4 Security Awareness Training provides us the means to test employs on if they will fall for a phishing email by sending them fake phishing emails, then allowing us to chart those metrics and display them for leadership review. We are able to use this for both employees and students at our college. The testing is useful to train the employees in how to recognize phishing emails and is useful to the students to show what phishing emails may look like when they graduate and enter the workforce, enhancing their education.

Pros

Ample amounts of phishing templates
Ample amounts of graph downloads to display gathered data
Simple to use campaign creation and management interface

Cons

Adding the google partitioning as tricky and had to be added twice for us

Likelihood to Recommend

As college we needed a way to gauge if the training on phishing awareness the staff received was sufficient and being able to make chats displaying this data in contrast to other organization in education allowed us to justify the cost of extra cybersecurity budget. The added benefit of being able to show the maturity of the program helps ensure the data continues to be useful for years to come.

Verified User

Analyst in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

KnowBe4 Security Awareness Training

Rating: 8 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

Large pool of not particularly IT-skilled staff in a charitable organization so staff have an over-riding tendency/culture of wanting to be 'helpful' which frequently puts us at risk. There has been a very notable uptick in attacks on charitable/NGO organizations in the couple of years

Pros

staff testing
training modules are easy to use

Cons

there seems to be a lot of sell/upgrade activity, I wish there was less

Likelihood to Recommend

The testing let the air out of the balloon for some of our vastly over-confident types

Verified User

C-Level Executive in Corporate (501-1000 employees)

Vetted Review

3 years of experience

Everyone should KnowBe4 Security Awareness Training

Rating: 10 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

I use KnowBe4 Security Awareness Training for phishing simulation and training to help employee awareness. The issues, we and most companies face, are the advanced phishing emails and malware threats.

Pros

provides social engineering awareness
keep employees up to date
prevent malware and clicking on malicious links

Cons

more employees are reporting phishing emails
after training, there are less "clickers" with phishing emails
more "Short" training material as employees don't have time to watch longer videos

Likelihood to Recommend

I love this product - it's easy to setup campaigns and the support is top notch. I would like to see configuration for M365 cloud Active directory instead of local AD

Scott Newman

Sr. Director -IT security in Information Technology at Costar Partners (201-500 employees)

Vetted Review

30 years of experience

KnowBe4 Security Awareness Training a worthwhile investment

Rating: 8 out of 10

Incentivized

October 7, 2025

Use Cases and Deployment Scope

We were using the phish alert training modules after simulated phishing campaigns. Users who failed too many consecutive times were enrolled in additional learning. Phishing remains one of the biggest methods employed by hackers to try to gain access, and people who were not learning how to identify a phish email needed the additional training.

Pros

Quality: Their videos have well recorded audio and a polished look in their animations. I have seen larger orgs use less professional looking learning
Accuracy: I found no fault in the information they had in their training. It's clear that knowledgeable people were involved with the creation of their content
Accessible: Information security can be a very complex topic. They have made easily understood content, making it easier for the users to understand what they need to do

Cons

Some videos were clearly stitched together from other videos. Those lacked the cohesive feel the individual videos had.
Some videos could have brought in some additional points and information to cover a wider variety of user best practices
Some of the live actor segments felt a little cheesy

Likelihood to Recommend

The way you can automate the enrollment to a course for people who fail simulated phishing campaigns is awesome. The content is also super relevant for this purpose. People are still unlikely to migrate their eLearning platform to KnowBe4 Security Awareness Training. Some specialized learning is needed based on organization and more generalized learning available might have superior competing content on another platform. You might consider making a way for organizations create their own content and load it in for their own use.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

KnowBe4 Provides Effective Accessible Training for a Wide Range of Employees

Rating: 9 out of 10

Incentivized

September 26, 2025

Use Cases and Deployment Scope

My organization primarily uses KnowBe4 Security Awareness Training to train employees on cybersecurity, mostly how to mitigate or avoid phishing attacks, and what to do when we receive a suspicious email. We also have done some training based on general online literacy and guidance on how phishing can cause major issues within the organization that take both time and money to fix.

Pros

Trainings feel accessible to all ages/easy to understand.
Videos are short enough that they keep your attention, but also provide enough information.
Real world examples are used, making the lessons feel more directly applicable to our work environment.

Cons

There could be additional topics included in videos, shifting focus away from just cybersecurity.
Remedial videos could be more directly applicable based on phishing situation.
Videos about AI usage in the workplace partially promote AI, which we aren’t even allowed to use. Would prefer a bit more of a critical viewpoint.

Likelihood to Recommend

The KnowBe4 Security Awareness Training excels at providing information about how to avoid phishing scams, the potential impact of phishing scams, and general tips for online literacy. The trainings are well done, concise, accessible to a variety of age groups, and use examples that feel realistic and that can easily apply to our daily interactions with emails and other places suspicious links may appear.

Verified User

Employee in Corporate (51-200 employees)

Vetted Review

1 year of experience

Effective and Scalable Security Awareness Platform

Rating: 8 out of 10

Incentivized

September 19, 2025

Use Cases and Deployment Scope

We leverage the platform's security awareness training library for our annual security awareness campaigns. KnowBe4 addresses our needs to ensure that all our employees are equipped and informed about the latest security threats.

Pros

Diverse training content library
Easy-to-use UI

Cons

Data reporting could be better
API integrated approach with metrics
Quality vs Quantity training content

Likelihood to Recommend

It suits our needs and meets our requirements for company-wide security awareness training.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

2 years of experience

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Video reviews

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KnowBe4 Security Awareness Training a worthwhile investment

Rating: 8 out of 10

Incentivized

October 7, 2025

Use Cases and Deployment Scope

Pros

Quality: Their videos have well recorded audio and a polished look in their animations. I have seen larger orgs use less professional looking learning
Accuracy: I found no fault in the information they had in their training. It's clear that knowledgeable people were involved with the creation of their content
Accessible: Information security can be a very complex topic. They have made easily understood content, making it easier for the users to understand what they need to do

Cons

Some videos were clearly stitched together from other videos. Those lacked the cohesive feel the individual videos had.
Some videos could have brought in some additional points and information to cover a wider variety of user best practices
Some of the live actor segments felt a little cheesy

Likelihood to Recommend

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

5 years of experience