KnowBe4 Provides Effective Accessible Training for a Wide Range of Employees
September 26, 2025

KnowBe4 Provides Effective Accessible Training for a Wide Range of Employees

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4
  • SecurityCoach

Overall Satisfaction with KnowBe4 Security Awareness Training

My organization primarily uses KnowBe4 Security Awareness Training to train employees on cybersecurity, mostly how to mitigate or avoid phishing attacks, and what to do when we receive a suspicious email. We also have done some training based on general online literacy and guidance on how phishing can cause major issues within the organization that take both time and money to fix.

Pros

  • Trainings feel accessible to all ages/easy to understand.
  • Videos are short enough that they keep your attention, but also provide enough information.
  • Real world examples are used, making the lessons feel more directly applicable to our work environment.

Cons

  • There could be additional topics included in videos, shifting focus away from just cybersecurity.
  • Remedial videos could be more directly applicable based on phishing situation.
  • Videos about AI usage in the workplace partially promote AI, which we aren’t even allowed to use. Would prefer a bit more of a critical viewpoint.
  • Helped people across all levels of the company avoid falling for phishing scams.
  • Helped teach even those with minimal computer literacy to slow down and check all links for safety.
The availability of fresh training content has kept employees engaged in learning more about the phishing scams can appear, other scams that may appear outside of the workplace, and improved digital literacy as a whole. Providing a wide variety of consistently updated media also allows for those who need to do remedial courses to stay engaged, which hopefully ends up leading to less need for remedial courses after future phishing tests/attempts.
I do not directly handle user management, I work as an evaluator and user rather than someone engaging in implementation.
The amount of click through on phishing tests sent by IT, the amount of training successfully completed (both required and optional), the amount of remedial (required) training completed, the amount of emails from actual potential phishing sources successfully and promptly reported, and the amount of potential money and time saved by avoiding cyberattacks.
KnowBe4 Security Awareness Training has an extremely user friendly interface and requires minimal initial training to navigate. The videos that are required are displayed at the top and clearly marked as such, and the email notification system works well. The optional courses are commonly suggested after completed required ones, which I think also works well, since it allows someone to flow from completing one training to another, while they are already on the site.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

The KnowBe4 Security Awareness Training excels at providing information about how to avoid phishing scams, the potential impact of phishing scams, and general tips for online literacy. The trainings are well done, concise, accessible to a variety of age groups, and use examples that feel realistic and that can easily apply to our daily interactions with emails and other places suspicious links may appear.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
7.4
Training Content Library
9
Multilingual Training Content
Not Rated
Training Gamification
7
Industry-Specific Security Training
Not Rated
Individualized Security Training Plans
7
Phishing Simulations
7
Security Reporting
7
Integration with Security Tech Stack
Not Rated
Security
8.0
Role-based user permissions
8
Single sign-on capability
8

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