Click Happens, KnowBe4 Makes Sure It's the Right One
September 11, 2025

Click Happens, KnowBe4 Makes Sure It's the Right One

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4's Security Awareness Training to help engage our staff in cyber security training. We aim to educate the employee and test them by sending "fake" emails to try and trick them into clicking on the links in the email. We also have used their video content to send over Paylocity to train individuals on what to look out for on these types of emails.

Pros

  • Extensive library content for training including; videos, training tools, and poster downloads.
  • They keep things simple in an easy to use platform.
  • Keeps historical data so that you can give extra training to individuals that need extra help identifying spam or phishing.

Cons

  • It would be great if their library had more options for training videos
  • The integrations piece into active directory is not the easiest
  • Creating a campaign could be a bit easier to understand
  • When we first started to use KnowBe4 Training our phishing percentage was in the 20% range, now that we have trained our employees, it down to about 2-5% each month.
  • The ROI starts from the beginning. The more trained the employee is, the better, which in the long run saves money for costs associated with a cyber attack.
  • People send me emails asking if they are legitimate emails. I would rather have people check with me than to let a cyber attack through.
Fresh trainings are really import and the trends for cybersecurity are forever changing. There are always new ways for the bad guys to attack a business. Fresh content means we are sending out the latest and greatest information.
There are a few ways to handle user management. You can do it manually by adding in the persons email and information. We have found that this is easiest. There is a tool to integrate KnowBe4 into Active Directory which I have found a bit cumbersome. Also you can do an import from a .csv file which is very helpful is you have a large amount of emails you need to add into the user management panel.
I think the most important information we get back from this training program is that we are able to learn who needs a little extra help in the cyber awareness category. This means we can find out who clicked on the bad links repeatedly and then reach out and talk to them about what they need to do to prevent this from happening.
Overall, KnowBe4 is the industry standard when it comes to cyber security training. They provide templates and bogus emails to send all out in one tool. You can manage users easily and choose content and categories you'd like to send.
KnowBe4 has an extensive training library and is adaptable to various industries and regulatory needs, while Hoxhunt does not.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4's Security Awareness Training is perfect for a small office or large. We have over 300 employees and our phishing test result's have drastically gone down since we started to train our employees. If you are looking for a product to send emails and test your staff to see how vulnerable they are, then this is it. It help prevent issues in the future. They say a trained employee is best when coming to cyber security awareness.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
8.4
Training Content Library
8
Multilingual Training Content
10
Training Gamification
8
Industry-Specific Security Training
5
Individualized Security Training Plans
6
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
10
Security
10.0
Role-based user permissions
10
Single sign-on capability
10

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