Name: Konexus
Author: Konexus

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### Incident Management
Reviewers have expressed a mix of opinions regarding Konexus's incident management capabilities. While some users praise the platform for its efficiency in capturing, tracking, and resolving incidents, others feel that it could benefit from more integration with other systems and increased customization options. The ability to assign incidents, set priorities, and utilize third-party integrations has been highlighted as valuable features by some users. However, there are suggestions for improvement to make the system more adaptable to various alert scenarios beyond just disaster situations.

### Emergency Communication
Users appreciate Konexus's emergency communication functionality for its reliability and ease of use in notifying individuals during emergencies. The software's ability to integrate with third-party tools and provide customizable notification templates enhances its overall effectiveness in delivering critical alerts. With a stable performance over the years and prompt customer support, Konexus has garnered positive feedback for its efficient emergency communication capabilities.

### Alert Systems
Some users praise Konexus for its efficient incident management capabilities and the ease of setting up alerts and notifications. They appreciate the platform's ability to centralize incident tracking and resolution, ensuring a prompt and organized response. However, there are concerns about the accuracy of the Geo-Location Alerting feature and the need for improvements in multiplatform notification alerts. Despite these mixed reviews, Konexus seems to offer a stable and reliable solution for emergency notifications and alerts.

### User Interface and Experience
While some users find Konexus's user interface to be good but with room for improvement, others appreciate the overall user experience provided by the platform. The general consensus seems to be that while the user interface is functional, there are areas where enhancements could be made to further elevate the user experience. Users acknowledge the platform's above-average user experience but suggest that refining the user interface could lead to a more intuitive and streamlined interaction for all users.

### User Onboarding and Support
Users consistently praise Konexus for its exceptional customer service and support, highlighting the company's dedication to ensuring a positive customer experience. The reviews emphasize the team's willingness to go the extra mile, provide prompt responses to issues, and offer valuable assistance when needed. Customers appreciate the availability of training resources and the helpful guidance provided by Konexus, making the user onboarding process smooth and efficient. The overall sentiment regarding user onboarding and support for Konexus is highly positive, with users commending the company for its commitment to delivering excellent service and support throughout their experience.

Konexus is a next-generation emergency notification and critical event management platform designed to facilitate seamless communication during times of crisis. According to the vendor, this solution is suitable for businesses of various sizes and caters to professionals in industries such as technology coordination, emergency management, business continuity, crisis management, and risk management.

## Key Features

**Emergency Alerting**: According to the vendor, Konexus allows users to send multi-channel alerts to employees via mobile push, email, SMS, voice, fax, and other communication channels. The alert form fields include message, location, severity assessment, sender information, and recipient information.

**Alert and Poll Templates**: Konexus offers the ability to create and save templates for precise and efficient critical event communication. These templates can be used to automatically populate sections of the alert or poll form, simplifying the communication process.

**Polls**: Konexus enables users to assess employee safety, organization status, and collect employee opinions through polls. According to the vendor, these polls can include 2-5 response options, and the results can be viewed in an easy-to-read poll report on all platforms.

**Task Lists**: Konexus allows users to create response plans and deliver them as actionable task lists. Employees can mark tasks as complete, skip tasks, or comment on tasks, facilitating efficient monitoring of task list completion.

**Geo-Location Alerting**: With the Map Tool powered by ESRI, Konexus enables users to designate specific areas to receive alerts. Users can specify the shape and name of the zone, ensuring that the right people in targeted areas receive the message.

**Incident Guide**: Konexus provides a static view to store critical event planning documents, such as safety procedures or business continuity plans. This feature allows for easy access to these documents during critical events.

**Advanced Recipient Selection**: According to the vendor, Konexus allows users to utilize custom user data to find the right people for any crisis scenario. This feature offers advanced searching with multiple filters and geo-location alerting to notify people within a targeted geofence.

**Mobile App**: According to the vendor, Konexus offers a mobile app that allows users to report incidents on the go and access critical event management features from one application. This is said to reduce response time and enable swift business recovery.

**Integrations**: Konexus seamlessly integrates with tools like RSA Archer, Ping Identity, and Azure Active Directory, according to the vendor. This integration enables enhanced functionality and two-way data exchange between systems.

Comprehensive and Efficient Incident Management: Users have praised Konexus for its comprehensive and efficient incident management capabilities. Many reviewers have found the software to be highly effective in creating and managing incidents, ensuring that no issues are overlooked. The ability to assign incidents to specific team members and set priorities has allowed users to respond promptly and in an organized manner.

Intuitive User Interface: Reviewers have consistently mentioned the intuitive user interface of Konexus as a major advantage. They appreciate how easy it is to navigate the software, create incidents, and manage notifications. This user-friendly interface ensures that even non-technical users can quickly adapt to the system without any difficulty.

Effective Communication Tool: Several users have expressed their satisfaction with Konexus as an effective communication tool for their companies, particularly during times of emergency such as hurricanes, floods, and threats. They appreciate how the software enables them to send and receive alerts globally, keeping their large user base informed in a timely manner.

Clunky and non-intuitive initial user interface: Some users have found the initial portal user interface of Konexus to be clunky and not very intuitive. Although improvements have been made with the new platform, there were still a few reviewers who expressed their dissatisfaction with the initial experience.

Enhancement needed for Geo-Location Alerting feature: A few users have mentioned that the Geo-Location Alerting feature could be enhanced for more accuracy. Although it was not specified how many reviewers shared this sentiment, it is clear that some users would appreciate improvements in this area.

Desire for more addons and customization options: There was a suggestion from one reviewer to add new addons to enhance the user experience, as they felt that there weren't enough helpful features for day-to-day operations. Additionally, another user wished for greater customization options and integration with other systems. While these desires were expressed by only a couple of reviewers, they highlight a desire among some users for additional functionality and flexibility within Konexus.

Konexus has proven to be an efficient and effective solution for communicating pertinent information to a large audience. The professional look and feel of the platform appeal to tech-savvy users, while also providing utility for seniors and less technologically inclined individuals. It overcomes the challenge of sending important notification alerts to team members on multiplatforms, streamlining the process without tying up dispatch operators.

The real-time, urgent push messages offered by Konexus have been instrumental in keeping employees, partners, and stakeholders informed during issues and emergencies. This has significantly improved communication speed compared to relying solely on email notifications. Additionally, users have found unexpected benefits in using Konexus to notify stakeholders of upcoming webinars. The user-friendly interface and straightforward pricing have made the sales process easy and hassle-free, with responsive and knowledgeable account executives providing helpful assistance in managing employee permissions.

Konexus has also demonstrated its commitment to continuous improvement based on client feedback. Users appreciate the willingness of the Konexus team to take suggestions, feature requests, and feedback, resulting in a time-saving system that meets their specific needs. Overall, Konexus has proven to be a valuable tool for facilitating communication both internally within organizations and externally with various groups associated with the business, enabling quick and easy dissemination of information to employees and the public alike.

London-based Pusher supports mobile application development with pub/sub messaging and "presence channel" which supports discovery of live users of applications as well as messaging or chat room capabilities to applications, and finally location services as well (e.g. geolocation).

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What is Konexus?