Overview
What is Kugamon?
Kugamon is a business solution offered by Kugamon LLC that includes Configure-Price-Quote (CPQ), Quote to Cash, Subscription Management, and Subscription Billing capabilities. According to the vendor, this software is designed to streamline and automate sales processes, improve revenue management, and...
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Product Details
- About
- Tech Details
What is Kugamon?
Kugamon is a business solution offered by Kugamon LLC that includes Configure-Price-Quote (CPQ), Quote to Cash, Subscription Management, and Subscription Billing capabilities. According to the vendor, this software is designed to streamline and automate sales processes, improve revenue management, and enhance customer experience. Kugamon is suitable for companies of various sizes, ranging from startups with 1-200 employees to mid-market and enterprise-level organizations with 200+ employees. Sales teams, revenue operations professionals, finance and billing teams, subscription-based businesses, as well as manufacturing and distribution companies, are among the target users.
Key Features
RevOps for Salesforce: According to the vendor, Kugamon offers a lightning-fast Configure-Price-Quote (CPQ) solution that supports complex sales processes. It aims to streamline sales operations from quote to cash and provide real-time visibility into the sales pipeline and revenue performance.
Perfect Pipeline: The vendor claims that Kugamon helps control revenue performance by providing accurate pipeline forecasts. It is configurable to match specific business needs and processes, and it pulls data directly from Salesforce to ensure accuracy and real-time insights. The vendor also states that it allows for easy tracking of critical deal flow and sales opportunities.
1-Click to Close: According to the vendor, Kugamon simplifies the process of assembling complex quotes and orders. It enables sales reps to create quotes and orders with just one click, supports discounts, add-ons, and special pricing, and seamlessly handles multiple parts and configurations.
Automated Renewals: The vendor states that Kugamon automates the renewal process for subscription-based businesses. It sends out renewals as soon as they are due, with built-in annual increases, to maintain revenue integrity. According to the vendor, this feature reduces manual effort and improves efficiency in managing renewals.
Gain Effectiveness: According to the vendor, Kugamon is designed with App Empathy to help new Salesforce users become experts in closing deals. It provides a user-friendly and intuitive interface for easy adoption, aiming to increase overall rep productivity and effectiveness in closing deals. The vendor claims that it supports sales teams in achieving and exceeding their revenue targets.
Lightning Performance: The vendor states that Kugamon offers a 100% Lightning interface, providing a seamless and efficient user experience. It aims to eliminate wait times for quotes, orders, and invoices with its blazing-fast performance. According to the vendor, this feature reduces keying errors and improves accuracy in sales processes, ultimately increasing overall rep productivity and customer satisfaction.
Deep Visibility: According to the vendor, Kugamon provides real-time visibility into the entire revenue cycle. It tracks and manages every customer engagement from initial sales engagement to billing and renewal. The vendor claims that it offers comprehensive insights into quoting, billing, renewal, inventory, and shipping, enabling data-driven decision-making and improved revenue management.
Quote to Cash: Kugamon offers enterprise-grade quoting capabilities, automated approvals routing, flexible pricing options, bill to/ship to/drop-ship functionality, automated tax calculations, full PDF printing and emailing for quotes, quote cloning for time-saving, and status and history auditing, according to the vendor.
Order Management: According to the vendor, Kugamon seamlessly converts quotes to orders, provides online order links and returns, automated order approvals, PDF printing and emailing for orders, bill to/ship to/drop-ship functionality, discounting options, and order status and history tracking.
Billing: The vendor states that Kugamon generates invoices from orders, offers PDF printing and emailing for invoices, supports invoice adjustments, flexible invoice billing frequency, invoice status and history tracking, online invoice links, payment decline/error notification, and the ability to store credit card information.
Comparisons
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Reviews
Community Insights
- Pros
- Cons
- Recommendations
Direct Integration with Salesforce: Users appreciate Kugamon's direct integration with Salesforce, which allowed them to solve their tuition payment process without any need for coding. Several reviewers found this feature to be a great advantage for their business.
Easy-to-Use Interface: The product's point-and-click solutions for administration tasks made it easy to understand and use. Some users commented that this feature was especially important for them, given the number of other applications they had to maintain.
Responsive Support: Many reviewers thought that Kugamon's support was super responsive and helpful. They appreciated the consultants who went above and beyond in addressing their concerns.
Difficult to use and integrate: Some users have found Kugamon difficult to use, and it can be challenging to integrate with other systems.
High price tag: Several reviewers felt that the high cost of Kugamon almost outweighed its benefits.
Issues with payment APIs: A few users experienced issues with buggy payment APIs, leading to inefficiencies and frustration.
Users have made several recommendations based on their experiences with Kugamon. The most common recommendations include working directly with the Kuldip and the team for installation, setup, training, and advisory services to ensure a successful implementation of Kugamon. It is also advised to have business processes mapped out and defined before starting the implementation process to avoid unexpected challenges. Additionally, users suggest that the initial setup of Kugamon could be more user-friendly and intuitive. Finally, it is recommended to conduct all business activities within the sales force CRM to minimize difficulties in managing external sales and sales outside the CRM.