Listen360

Listen360 is a customer listening solution from EverCommerce, that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. Through offering metrics and insights, the solution helps businesses to leverage direct customer feedback to make products and services more meaningful to customers.

Capturing feedback to hear from more of customers, more often.

• Captures timely and continuous feedback after customer transactions, without an extra administrative burden on an internal team for maximum customer retention.
• Keeps users up-to-date with nightly email summaries and real time detractor alerts.
• Captures feedback via email, web portal, outbound phone calls, or IVR.
• Can expand to include employee and prospect feedback.
• Provides customers an ‘always on’ active listening portal for 24/7 listening.

Dashboard visibility - Monitoring customer sentiment across the entire organization in real time.

• Calculates Net Promoter Score across the entire brand or by a single location.
• Displays critical metrics and key performance data.
• Tracks in real time the dollar value of business at risk and retained.
• Increases visibility into customer-facing operations with hierarchical reporting customized to reflect the organization.