Overview
What is Listen360?
Listen360 is a customer listening solution from EverCommerce, that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. Through offering metrics and insights, the solution helps businesses to leverage direct…
Pricing
What is Listen360?
Listen360 is a customer listening solution from EverCommerce, that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. Through offering metrics and insights, the solution helps businesses to leverage direct…
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Product Details
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What is Listen360?
Capturing feedback to hear from more of customers, more often.
- Captures timely and continuous feedback after customer transactions, without an extra administrative burden on an internal team for maximum customer retention.
- Keeps users up-to-date with nightly email summaries and real time detractor alerts.
- Captures feedback via email, web portal, outbound phone calls, or IVR.
- Can expand to include employee and prospect feedback.
- Provides customers an ‘always on’ active listening portal for 24/7 listening.
Dashboard visibility - Monitoring customer sentiment across the entire organization in real time.
- Calculates Net Promoter Score across the entire brand or by a single location.
- Displays critical metrics and key performance data.
- Tracks in real time the dollar value of business at risk and retained.
- Increases visibility into customer-facing operations with hierarchical reporting customized to reflect the organization.
Listen360 Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Churn risk scoring
Listen360 Screenshots
Listen360 Video
Listen360 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Recommendations
Listen360 has emerged as an invaluable tool for businesses in various industries, addressing a range of common challenges and solving key business problems. By utilizing Listen360's survey feature, gym owners have been able to gather feedback from their members and gain valuable insights into their experiences. This not only allows businesses to understand what is working well, but also uncover areas for improvement and address any issues promptly. Furthermore, the ability to resolve negative reviews through Listen360 has proven to be instrumental in retaining customers who may have otherwise been lost. The platform enables businesses to promptly respond to complaints and concerns, demonstrating their commitment to customer satisfaction.
Additionally, Listen360 has become a valuable resource for employee training. Through the feedback received via the platform, businesses can identify areas where additional training may be necessary and tailor their development programs accordingly. This proactive approach ensures that employees are equipped with the skills and knowledge they need to provide exceptional service.
Moreover, Listen360 surveys have been proven to elicit more honest responses from clients compared to direct communication channels. By providing an anonymous platform for feedback, clients feel more comfortable expressing their thoughts openly, leading to a deeper understanding of their needs and concerns. This increased transparency allows businesses to address issues more effectively and make necessary improvements.
Furthermore, by sharing real customer experiences through Listen360 surveys, businesses can instill confidence in consumers and aid in their decision-making process. Prospective customers are more likely to trust the opinions of real people who have had positive experiences with a particular business or service.
Listen360's impact goes beyond improving customer satisfaction; it also yields tangible benefits for companies' performance and financial results. By identifying and resolving problems before they escalate, businesses can prevent potential loss of both clients and employees. Furthermore, the ability to make data-driven decisions based on customer feedback allows companies to continually improve their services, resulting in higher levels of satisfaction and ultimately better retention rates.
Overall, Listen360 provides a comprehensive solution to many common business challenges. From gathering and analyzing customer feedback to resolving issues, the platform empowers businesses to make informed decisions and take proactive steps to enhance customer satisfaction, optimize operations, and achieve long-term success.
Users of Listen360 have provided several recommendations based on their experiences with the platform. The most common recommendations include:
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Users suggest using Listen360 to address client and staff concerns. This tool helps collect valuable feedback, identify areas for improvement, and take appropriate action. It enhances customer satisfaction and employee engagement.
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Many users prefer Listen360 over BirdEye due to its overall integration and effectiveness. Listen360 seamlessly integrates with existing systems, making it easier to track customer feedback, prioritize issues, and implement necessary changes.
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Users find Listen360 to be a phenomenal tool for receiving valuable feedback and taking action. The platform provides detailed insights into customer experiences, enabling data-driven decision-making. It helps businesses improve services, retain customers, and enhance overall performance.
Overall, users appreciate the accessibility and longevity of Listen360 as well as the positive impact it has on their companies' customer retention rates and service quality.