Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Feature Management

Innovation Management

Product Lifecycle Management (PLM)

Development

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Statistical Analysis

Visitor Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Digital Banking

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Archiving

Cloud Storage

Configuration Management Databases

Disk Cloning

Email Encryption

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Office Migration and Repair

SIP Trunking

Software Asset Management

Telecom Expense Management (TEM)

Vendor Risk Management

Virtual Data Room

Web Scraping

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Ecommerce Personalization

Email Marketing

Enterprise Marketing Management

Market Intelligence

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Performance Management

Sales

Fleet Management

Membership Management

Municipal

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Roofing

Warranty Management

Vertical-Specific

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### Customer Feedback Management
Users generally find Listen360's customer feedback management capabilities to be a valuable tool for their businesses. The platform allows for easy collection of feedback from both clients and employees, providing insights that help in addressing concerns and improving services. While some users appreciate the prompt notifications and ability to respond quickly to feedback, others express concerns about the complexity of creating customized statistical reports. Despite some challenges, users acknowledge the importance of Listen360 in tracking satisfaction levels, addressing issues promptly, and leveraging feedback to enhance overall customer experience.

### Survey Distribution and Analysis
Users generally praise Listen360's survey distribution and analysis features, highlighting the platform's ability to prompt feedback, provide responses, and facilitate quick interactions with customers. While some users appreciate the simplicity and efficiency of generating surveys for immediate client feedback, others express concerns about the complexity of creating and customizing statistical reports based on client responses. Additionally, there are mixed feelings about the unpredictability of survey distribution timing, with some users wishing for more consistency in when surveys are sent out. Despite these varied opinions, many users find value in the automated review process and the opportunity it provides to track satisfaction and address customer feedback effectively.

### Online Review Management
Users generally appreciate Listen360's online review management capabilities, citing its effectiveness in gathering feedback effortlessly and increasing the number of online reviews. The platform's ability to prevent negative reviews from immediately hitting public sites like Google and Facebook is seen as a valuable feature by users. Additionally, users find that Listen360 helps in addressing customer concerns promptly, leading to improved customer experiences and potentially turning negative feedback into positive outcomes.

### Customer Satisfaction Tracking
Users generally appreciate Listen360's robust customer satisfaction tracking features. While some users find the wording of the questions a bit confusing, overall, the platform offers valuable insights into customer satisfaction levels. The ability to track satisfaction over time and the ease of following up with customers for feedback are highlighted as key strengths. Despite some minor challenges, users acknowledge the platform's effectiveness in keeping customer satisfaction a top priority and enhancing service delivery.

### Service Improvement Opportunities
Users generally agree that Listen360 provides valuable opportunities for improving customer service and enhancing client feedback. The platform's ability to offer chances for businesses to identify areas for improvement and address customer concerns is well-received. While some users find the service improvement opportunities feature beneficial and efficient, others express concerns about the complexity of creating and customizing statistical reports. Despite some mixed opinions, many users appreciate Listen360's role in helping them enhance their services and retain customers through proactive measures.

### Customer Service Enhancement
Users generally praise Listen360 for its ability to enhance customer service and address customer issues effectively. While some users appreciate the simplicity of the interface and the quick response from the customer service team, others express frustration with the difficulty of reaching a representative at times. Despite these mixed opinions, Listen360's customer service enhancement capabilities seem to play a significant role in retaining customers and improving overall service delivery.

### Customer Communication Channels
Users have varied opinions about Listen360's email communication capabilities. Some users appreciate the simplicity and ease of use of the interface, along with the ability to add new electronic communication channels to enhance branding and customer service. They find it beneficial for generating surveys quickly and efficiently to gather immediate feedback from clients. However, there are concerns about the lack of customization options for email review notifications and the need for a more balanced approach in sharing positive and negative feedback with staff members. Despite these mixed reviews, Listen360's customer communication channels seem to play a significant role in enhancing user experiences and streamlining communication processes within businesses.

### Real-Time Customer Insights
Users unanimously praise Listen360 for its real-time customer insights capabilities. The ability to access immediate feedback has proven invaluable for businesses, allowing them to address concerns promptly and make data-driven decisions. While some users may have reservations about other aspects of the platform, the real-time customer insights feature consistently stands out as a strong point for enhancing operational efficiency and customer satisfaction.

### Employee and Client Interaction
Users generally appreciate Listen360's ability to facilitate communication and feedback between employees and clients. They find it beneficial for addressing issues promptly and providing additional training when necessary. The platform allows for honest feedback from clients, leading to improved staff performance and better client retention. While some users wish for a more balanced distribution of positive and negative feedback, overall, Listen360's employee and client interaction capabilities are seen as valuable for enhancing overall service quality and employee satisfaction.

Users of Listen360 have provided several recommendations based on their experiences with the platform. The most common recommendations include:

1. Users suggest using Listen360 to address client and staff concerns. This tool helps collect valuable feedback, identify areas for improvement, and take appropriate action. It enhances customer satisfaction and employee engagement.

2. Many users prefer Listen360 over BirdEye due to its overall integration and effectiveness. Listen360 seamlessly integrates with existing systems, making it easier to track customer feedback, prioritize issues, and implement necessary changes.

3. Users find Listen360 to be a phenomenal tool for receiving valuable feedback and taking action. The platform provides detailed insights into customer experiences, enabling data-driven decision-making. It helps businesses improve services, retain customers, and enhance overall performance.

Overall, users appreciate the accessibility and longevity of Listen360 as well as the positive impact it has on their companies' customer retention rates and service quality.

Listen360 has emerged as an invaluable tool for businesses in various industries, addressing a range of common challenges and solving key business problems. By utilizing Listen360's survey feature, gym owners have been able to gather feedback from their members and gain valuable insights into their experiences. This not only allows businesses to understand what is working well, but also uncover areas for improvement and address any issues promptly. Furthermore, the ability to resolve negative reviews through Listen360 has proven to be instrumental in retaining customers who may have otherwise been lost. The platform enables businesses to promptly respond to complaints and concerns, demonstrating their commitment to customer satisfaction.

Additionally, Listen360 has become a valuable resource for employee training. Through the feedback received via the platform, businesses can identify areas where additional training may be necessary and tailor their development programs accordingly. This proactive approach ensures that employees are equipped with the skills and knowledge they need to provide exceptional service.

Moreover, Listen360 surveys have been proven to elicit more honest responses from clients compared to direct communication channels. By providing an anonymous platform for feedback, clients feel more comfortable expressing their thoughts openly, leading to a deeper understanding of their needs and concerns. This increased transparency allows businesses to address issues more effectively and make necessary improvements.

Furthermore, by sharing real customer experiences through Listen360 surveys, businesses can instill confidence in consumers and aid in their decision-making process. Prospective customers are more likely to trust the opinions of real people who have had positive experiences with a particular business or service.

Listen360's impact goes beyond improving customer satisfaction; it also yields tangible benefits for companies' performance and financial results. By identifying and resolving problems before they escalate, businesses can prevent potential loss of both clients and employees. Furthermore, the ability to make data-driven decisions based on customer feedback allows companies to continually improve their services, resulting in higher levels of satisfaction and ultimately better retention rates.

Overall, Listen360 provides a comprehensive solution to many common business challenges. From gathering and analyzing customer feedback to resolving issues, the platform empowers businesses to make informed decisions and take proactive steps to enhance customer satisfaction, optimize operations, and achieve long-term success.

Listen360 is a customer listening solution from EverCommerce, that enables organizations to engage customers, analyze feedback in real time, and transform customers into brand advocates via social media. Through offering metrics and insights, the solution helps businesses to leverage direct customer feedback to make products and services more meaningful to customers.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Listen360

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Cleaning demo

Detractor tracking with the ability to follow-up.

A breakdown of customer responses over time.

Customer review themes that support informed decisions about a business's health.

EverCommerce

Listen360 | Stop Guessing. Start Listening.

Ever wonder what’s it like to be YOUR customer? What if you could know, first-hand, everything your customers share about you online? What if you could see the complete experience of doing business with you?

Listen360 makes your customer experience your competitive advantage.

From NPS surveys to nightly email summaries and real-time detractor alerts, you can automatically close the loop on customer issues and follow-up when it’s needed most. Learn more at www.listen360.com

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Listen360

Overview

What is Listen360?