Name: Loop Communications
Author: Loop Communications

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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### Customer Support Quality
Users consistently highlight Loop Communications' customer support quality as a standout feature, praising the promptness, knowledgeability, and friendliness of the support staff. The reviews emphasize the quick response times, courteous interactions, and efficient problem resolution provided by Loop's customer service team. Customers appreciate the attentive and helpful nature of the support representatives, noting their willingness to go above and beyond to address queries and ensure a positive user experience. The overall sentiment regarding Loop Communications' customer support quality is highly positive, with users commending the company for its dedication to delivering exceptional service and support.

### Technical Support
Users consistently praise Loop Communications for their exceptional technical support services. The prompt and efficient response from their knowledgeable support team has left customers impressed and satisfied. Reviewers highlight the ease of access to support and the quick resolution of any issues, making Loop Communications a reliable choice for businesses seeking dependable technical assistance.

### User Experience
Users consistently highlight Loop Communications' user experience as a standout feature, emphasizing the company's ability to swiftly address issues and provide effective solutions. The general sentiment is that Loop's user experience capabilities contribute positively to the overall customer satisfaction, with users appreciating the ease of communication and problem-solving processes facilitated by the platform. The efficient and courteous support provided by Loop further enhances the user experience, making it a key factor in users' positive interactions with the service.

### VoIP Features
User feedback on Loop Communications's voicemail-to-email and vfax features varies. While some users praise the convenience and reliability of these features, others express concerns about inconsistencies in caller ID visibility. The integration of Polycom phones with the network has been highlighted as a seamless and positive experience. Additionally, the transition to internet-based phones has been a significant improvement for many users, enhancing productivity and communication efficiency. Despite some minor drawbacks, such as occasional caller ID issues, the overall sentiment towards Loop Communications's voip features appears to be generally positive, with users appreciating the benefits of modern phone systems and innovative solutions.

### Business Communication
User feedback on Loop Communications' business communication capabilities is generally positive, with users appreciating the ease of staying connected with customers through voicemail-to-email functionality. The system's reliability in handling calls and emails promptly has been highlighted as a key strength, enabling quick responses to customer inquiries. However, some users have noted occasional inconsistencies with caller ID visibility, suggesting room for improvement in this aspect of the business communication system. Despite this minor issue, Loop Communications is recognized for its effective communication tools that enhance overall connectivity and efficiency in managing calls and emails.

### Remote Work Solutions
Users appreciate Loop Communications for its robust remote work solutions, which have significantly improved their ability to work from home and stay connected with the office. The flexibility provided by the platform, especially during the current pandemic, has garnered positive feedback from employees who value the ease of transitioning between office and remote work environments. The platform's capability to support remote log-ins and custom IVR solutions has been particularly beneficial in enhancing operational efficiency and reducing costs for businesses utilizing remote work setups.

### Cost Efficiency
The reviews highlight a consistent theme of users experiencing substantial cost savings and reduced overhead expenses since switching to Loop Communications. Users appreciate the ability to cut VOIP costs in half compared to their previous provider, along with the flexibility of non-proprietary hardware that allows for easy scalability. The general sentiment among users is that Loop Communications effectively enhances cost efficiency, making it a valuable asset for small businesses looking to optimize their operational expenses.

### System Integration
Users have highlighted the stability and productivity improvements brought about by Loop Communications' system integration, particularly with its ConnectWise Manage integration. The ability to use both physical desk phones and app-based systems has been commended for enhancing workflow efficiency. Reviewers have consistently noted that the system integration features have worked as advertised, providing a smooth experience across different devices and platforms. This positive feedback underscores the value that Loop Communications brings through its robust system integration capabilities.

Users have made several recommendations based on their experiences with LOOP. The most common recommendations include:

Take advantage of LOOP's customer service and support: Users highly appreciate the excellent customer service and support provided by LOOP during setup and implementation. They recommend reaching out to a LOOP representative for any questions or concerns, as they have found the assistance to be reliable and hands-on.

Consider LOOP for its reliability and ease of use: Many users recommend LOOP for its reliability as a VOIP service. They praise the system's seamless performance and suggest checking out LOOP for a reliable phone system. Users also find LOOP easy to use, making it a great tool for today's offices.

Explore LOOP's integration capabilities: Another common recommendation is to consider LOOP for its integration capabilities. Users are impressed with the automated answering service offered by LOOP and suggest considering it for rigorous requirements and high-level service. They also advise speaking to a sales representative to learn more about how easy it is to get started with LOOP.

Overall, users commend LOOP for its great cost, service, and approach to customer support. They believe that moving to LOOP's service quickly is advisable, as it delivers excellent service and meets demanding business needs effectively.

Loop Communications Business Phone Systems aim to provide fully managed hosted phone systems to small businesses and mid-sized companies within the United States and Canada. According to the vendor, Loop Communications offers a solution tailored to professional services, finance & insurance, healthcare, real estate, and non-profit industries.

## Key Features

**Unlimited Calling**: Loop Communications offers unlimited local and long-distance calling within the United States, according to the vendor.

**No Maintenance**: The fully hosted and managed phone system by Loop Communications eliminates the need for customers to worry about maintenance costs, according to the vendor.

**Call Routing**: Customers have the ability to create inbound call plans tailored to their specific business needs, according to the vendor.

**Location Flexibility**: Direct Dial allows for calling other locations, and one number can route to multiple locations, providing flexibility for businesses, according to the vendor.

**Unlimited Support and Changes**: Loop Communications provides unlimited support and changes to customers, according to the vendor.

**CRM Integration**: Loop Communications' phone system can integrate with customer relationship management (CRM) software, allowing for improved customer service and data exchange, according to the vendor.

**Conference Bridge**: The phone system includes a conference bridge feature that allows multiple participants to join a conference call, according to the vendor.

**Call Recording**: Loop Communications' phone system offers call recording functionality for quality assurance, training, or compliance purposes, according to the vendor.

**Voicemail to Email**: Voicemails can be automatically forwarded to the user's email inbox, providing easy access and management, according to the vendor.

**Mobile App**: Loop Communications provides a mobile app for easy access to the phone system, allowing users to make and receive calls, access voicemails, and manage settings from their mobile devices, according to the vendor.

Loop Communications has proven to be a valuable tool for businesses in various industries, addressing specific needs and providing solutions that improve communication efficiency. Users have praised Loop's support team for their rapid response and assistance, ensuring that any issues or requests are promptly addressed. The voicemail-to-email feature has been particularly beneficial for users, enabling them to easily stay connected with customers and effectively manage voicemails.

For organizations transitioning into formal call centers, Loop has been instrumental in implementing calling queues and auto-attendant features. This seamless integration has facilitated smoother operations and improved customer service. Users have also found Loop's vfax feature to be reliable and efficient, resolving issues of missing or partial faxes and eliminating the need for traditional fax machines.

Loop's ability to enable easy call transfers across multiple locations has greatly improved communication with staff and clients. Additionally, the voicemail transcription and email feature has proven to be a valuable tool, saving time and enhancing communication by providing text-based transcriptions of voicemail messages.

Users have reported significant cost savings after upgrading to Loop Communications while gaining access to better technology. The flexibility provided by Loop's phone system has made communication with staff and clients easier, even when working remotely or from multiple locations. Loop's customer service has consistently received high praise, with users appreciating their prompt and efficient handling of any issues or requests.

Overall, Loop Communications' user-friendly features and excellent customer support make it a strong choice for businesses looking to streamline their communication processes, reduce costs, and enhance overall efficiency.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

Loop Communications

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Loop Communications?