TrustRadius Insights
Loop Communications has proven to be a valuable tool for businesses in various industries, addressing specific needs and providing …
Overview
What is Loop Communications?
Loop Communications Business Phone Systems aim to provide fully managed hosted phone systems to small businesses and mid-sized companies within the United States and Canada. According to the vendor, Loop Communications offers a solution tailored to professional services, finance & insurance, healthcare,...
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Product Details
- About
- Tech Details
What is Loop Communications?
Loop Communications Business Phone Systems aim to provide fully managed hosted phone systems to small businesses and mid-sized companies within the United States and Canada. According to the vendor, Loop Communications offers a solution tailored to professional services, finance & insurance, healthcare, real estate, and non-profit industries.
Key Features
Unlimited Calling: Loop Communications offers unlimited local and long-distance calling within the United States, according to the vendor.
No Maintenance: The fully hosted and managed phone system by Loop Communications eliminates the need for customers to worry about maintenance costs, according to the vendor.
Call Routing: Customers have the ability to create inbound call plans tailored to their specific business needs, according to the vendor.
Location Flexibility: Direct Dial allows for calling other locations, and one number can route to multiple locations, providing flexibility for businesses, according to the vendor.
Unlimited Support and Changes: Loop Communications provides unlimited support and changes to customers, according to the vendor.
CRM Integration: Loop Communications' phone system can integrate with customer relationship management (CRM) software, allowing for improved customer service and data exchange, according to the vendor.
Conference Bridge: The phone system includes a conference bridge feature that allows multiple participants to join a conference call, according to the vendor.
Call Recording: Loop Communications' phone system offers call recording functionality for quality assurance, training, or compliance purposes, according to the vendor.
Voicemail to Email: Voicemails can be automatically forwarded to the user's email inbox, providing easy access and management, according to the vendor.
Mobile App: Loop Communications provides a mobile app for easy access to the phone system, allowing users to make and receive calls, access voicemails, and manage settings from their mobile devices, according to the vendor.
Loop Communications Features
Call Management Features
- Supported: Call recording
Additional Features
- Supported: Call Routing
- Supported: Unified Communications
Loop Communications Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Loop Communications has proven to be a valuable tool for businesses in various industries, addressing specific needs and providing solutions that improve communication efficiency. Users have praised Loop's support team for their rapid response and assistance, ensuring that any issues or requests are promptly addressed. The voicemail-to-email feature has been particularly beneficial for users, enabling them to easily stay connected with customers and effectively manage voicemails.
For organizations transitioning into formal call centers, Loop has been instrumental in implementing calling queues and auto-attendant features. This seamless integration has facilitated smoother operations and improved customer service. Users have also found Loop's vfax feature to be reliable and efficient, resolving issues of missing or partial faxes and eliminating the need for traditional fax machines.
Loop's ability to enable easy call transfers across multiple locations has greatly improved communication with staff and clients. Additionally, the voicemail transcription and email feature has proven to be a valuable tool, saving time and enhancing communication by providing text-based transcriptions of voicemail messages.
Users have reported significant cost savings after upgrading to Loop Communications while gaining access to better technology. The flexibility provided by Loop's phone system has made communication with staff and clients easier, even when working remotely or from multiple locations. Loop's customer service has consistently received high praise, with users appreciating their prompt and efficient handling of any issues or requests.
Overall, Loop Communications' user-friendly features and excellent customer support make it a strong choice for businesses looking to streamline their communication processes, reduce costs, and enhance overall efficiency.
Users have made several recommendations based on their experiences with LOOP. The most common recommendations include:
Take advantage of LOOP's customer service and support: Users highly appreciate the excellent customer service and support provided by LOOP during setup and implementation. They recommend reaching out to a LOOP representative for any questions or concerns, as they have found the assistance to be reliable and hands-on.
Consider LOOP for its reliability and ease of use: Many users recommend LOOP for its reliability as a VOIP service. They praise the system's seamless performance and suggest checking out LOOP for a reliable phone system. Users also find LOOP easy to use, making it a great tool for today's offices.
Explore LOOP's integration capabilities: Another common recommendation is to consider LOOP for its integration capabilities. Users are impressed with the automated answering service offered by LOOP and suggest considering it for rigorous requirements and high-level service. They also advise speaking to a sales representative to learn more about how easy it is to get started with LOOP.
Overall, users commend LOOP for its great cost, service, and approach to customer support. They believe that moving to LOOP's service quickly is advisable, as it delivers excellent service and meets demanding business needs effectively.