Mattermost Reviews and Ratings

Use Cases and Deployment Scope

We handle a lot of PII for our customers since we run credit checks and also access their mortgage information. We want to have a secure way of instantly and securely share documents to different members of the team, especially those who are on site or working from home. Most of the mesaging apps do have that feature but I guess because of the number of users we have experienced significant delays in sending messages.

Likelihood to Recommend

I think if you are starting out in messaging apps like this, it's a pretty great start. User friendly and easy to navigate. However if you're used to a certain messaging environment it may not work for you because it's not really heavy on features. I like that about it though, because it's strictly a business messaging app.

Use Cases and Deployment Scope

I use Mattermost mainly for team communication and colabs such as messaging, file sharing, and project management. It's most helpful for file sharing while being remote.

Likelihood to Recommend

Mattermost is well suited for medium sized remote orgs but I think may be overkill for smaller orgs

Use Cases and Deployment Scope

Mattermost is the messaging platform we utilise to for centralized communication channels in our company. It helps us whenever we have to share information throughout the organization or department.

Likelihood to Recommend

In our company, we use Mattermost to let everyone know whenever any incidents happen. Additionally, within the team whenever we have questions and are looking for answers, we can start a thread and talk with multiple people at the same time.

Use Cases and Deployment Scope

It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.

Likelihood to Recommend

We use Mattermost for team communication. When it comes to the call where you require you cannot have everyone on the call, because it has limitations and it requires some work and glitches with the conversation. But overall it can do well when it comes to aligning your projects and updates.

Use Cases and Deployment Scope

Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.

Likelihood to Recommend

If you are an MSP that is looking to become a MSSP, this is a product to consider. You can run the application on a Linux server that is in your datacenter. From there, you can lock down the server so that it can only be accessed from an internal IP versus having an external IP open to the world. This makes it easier to prove you are SOC 2 compliant and able to complete the Insurance Cybersecurity checklist for Government clients. It is not appropriate for just an alternative to Teams that will be cheaper.

Use Cases and Deployment Scope

Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.

Likelihood to Recommend

Mattermost is all dependent on what type of organization you are apart of. Yes it is good for internal documentation and collaboration, however, if you do not rely on a space to collaborate on then this might not be a tool you acquire however if you have multiple departments collaborating on information, then it is worth exploring.

Use Cases and Deployment Scope

We use it as our internal communication tool / main messaging platform. We find it to be a very flexible tool that we can adjust for the specific needs of our organization. We use it for all things communication and basically only use email for outside parties. I think it is so much better than microsoft teams and other tools like that!

Likelihood to Recommend

It's really great if you want more control of the tool to abe able to customize it to the needs of your specific organizations. Sometimes off the shelf options don't work for all orgs.

Use Cases and Deployment Scope

<div>Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.

</div><div>Using google chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.

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Likelihood to Recommend

This is an excellent open source chat platform for small to medium teams. I can't see it working well at a massive scale due to having a smaller set of permissions and security settings.It is very nice to own the data that backs the chats and files. It would be nice to have more of the meeting style features built in as well as greater integration with something like nextcloud or similar tools.

Use Cases and Deployment Scope

We use Mattermost for centralized communication and collaboration across different teams during our forensic investigation for security incidents. It helps to share messages, file and collaborate in real time. It also helps to use various bots which helps to automate different tasks according to type of security incidents. It helps to keep a track of all incidents in real time.

Likelihood to Recommend

It is very suited when different teams are involved in a particular task which helps them to collaborate easily. It also helps to use bots for repetitive tasks which helps to focus on critical tasks. The file sharing is also very smooth. It helps to track the status in real time which improves efficiency.

Use Cases and Deployment Scope

Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.

Likelihood to Recommend

I used Mattermost on a full remote company and it perfectly suited our collaboration and communication culture. The company dealt with privileged and personal information of a huge data base of users, so it was a significant advantage for our need to comply with industry regulations.