A secure alternative to using Slack and Teams
August 01, 2024

A secure alternative to using Slack and Teams

Jeremy Herman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.

Pros

  • It can be deployed to a secure on-prem Linux Server
  • It meets many of the checklists for Cybersecurity Insurance
  • The ease of use for new users is good. The layout is self-explanatory

Cons

  • There is no free version to at least try out the service
  • The cost is much higher than using the Microsoft equivalent
  • We could not find a way to communicate over video using the platform
  • The application provided a good talking point when trying to attract new clients.
  • We were able to easily check off compliance checkboxes while using it.
  • The ROI was not there for us yet. We do not have enough customers that are government contractors to justify spending close to ten dollars per user at this time.
It increased our control because we were able to run it from a secure Linux server in the datacenter. This was then locked down so it could only be accessed from our jumpbox in the datacenter. This was one of the main selling points of the product since we new we would not have to worry about a cloud environment being compromised. We did not modify the source code or contribute to the codebase.
Our development team is small and didn't utilize the software with a lot of different DevOps tools. The few that we did test it with like Visual Studio worked fine and we were able to send over snippets of code securely even though that is not our main objective with using it.
Much more expensive than most chat applications but you have more control over things by self-hosting. Your security team will be able to design a very secure place to store all your code, passwords, and internal details, but most companies will not require this. It would be better if you could try a free version at first. We had to pay to try the product.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

Yes

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

No

If you are an MSP that is looking to become a MSSP, this is a product to consider. You can run the application on a Linux server that is in your datacenter. From there, you can lock down the server so that it can only be accessed from an internal IP versus having an external IP open to the world. This makes it easier to prove you are SOC 2 compliant and able to complete the Insurance Cybersecurity checklist for Government clients. It is not appropriate for just an alternative to Teams that will be cheaper.

Mattermost Feature Ratings

Project Management
6.0
Task Management
7
Workflow Automation
6
Mobile Access
5
Communication
8.0
Chat
9
Notifications
8
Discussions
7
Surveys
7
Internal knowledgebase
9
File Sharing & Management ()
Not Rated

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