Maze

Score8 out of 10

38 Reviews and Ratings

Community insights

TrustRadius Insights for Maze are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy survey-building: Multiple reviewers have stated that the survey-building feature of the software is easy to use. They have found it convenient to create surveys with open and multiple choice questions, as well as add logic and sequence to enhance usability.

Helpful for setting up usability tests: Several users have mentioned that the software is helpful in setting up usability tests for prototypes. They appreciate being able to provide specific tasks for participants to refer back to during the test, which they find effective.

Valuable reports and analytics: Many reviewers have found the reports generated by the software to be valuable. The insights provided by these reports allow for data-informed decision-making. Additionally, users particularly like top-tier reporting features such as filtration, heatmaps, and user data analysis.

Reviews

9 Reviews

Maze is Amazing. But there are few hiccups

Rating: 7 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

We use Maze for testing prototypes for SaaS products that we build. We build hiring automation platform where we have workflow builder an end-end hiring automation builder.
We use Maze to test several interactions like user onboarding, Chameleon flows that we integrate with product.
We use Maze for testing few ambiguous flows where user has to identify specific Call to actions to achieve goal.

Pros

Getting right audience for testing
A/B Testing to identify right flows
Figma prodtotype linking is very useful

Cons

Sometimes Maze breaks the responsiveness of our product
Also the analytics is not very useful for us. We do manual walkthrough of products
Few testers that we hire does not read the instructions very well and will abandon the flow

Likelihood to Recommend

Maze is well suited if you are building some complex SaaS products and have very ambiguous flows. If you are designing global product where the flow need to be tested before taking it to development.

Maze is not well suited if you are designing flows that are very obvious and created by some other compitetor where the adoption of product is really good.

Rupesh Pamaihgari

Staff Product Designer in Information Technology at SenseHQ (201-500 employees)

Vetted Review

3 years of experience

View profile

Maze - good for short surveys and basic figma testing at scale

Rating: 6 out of 10

Incentivized

June 10, 2024

Use Cases and Deployment Scope

We use maze to test new designs, layout, UI, content and messaging as well as get feedback on general prototypes. We've not tested the in-app popups as we had an issue where we trialed them, and disabling them didn't work. This was over a year ago now and the support have always been super responsive, but we've not retried installing the in-app popup.

Pros

Presenting a report
Guides users on good figma file structure
Creating short feedback surveys

Cons

No tools to make video or audio review and faster
Recently enabled forced video/audio as a requested feature, but can't set it to only some questions
Setting paths through figma is annoying and gets wiped if you need to update the file
moving questions about is a PITA if the survey is long

Likelihood to Recommend

We haven't explored other tools but it does the job. I'm sure there is a lot of room for improvement. We are on the basic tier and were enjoying using the AI features etc, but they were taken out our price tier. i think the price tiers are quite severe.

Matthew Carter

UX research in Product Management at Laka (11-50 employees)

Vetted Review

1 year of experience

Rapidly and easily leverage the insights of your users at scale to iterate your product designs

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

Maze User Testing was our chosen solution for a product deployment project where we needed to engage with a large number of users and capture feedback quickly and accurately. Due to staffing demands, we needed a product with an intuitive design so that users could provide the required feedback easily without getting hung up on how to use the product and requiring the support of the team. At points we needed to leverage insights from users as to preferences around multiple options and A/B testing in Maze User Testing was an optimal solution for this.

Pros

Wide range of out the box templates
Insightful analytics - heat maps
Remote testing - leverage users from anywhere, anytime

Cons

Change/Audit log to understand who is doing what and when
Some simpler templates for simpler situations
Additional means to take data out into 3rd party products for advanced analytics

Likelihood to Recommend

Maze User Testing is suited for new and emerging teams who need to remotely engage with a large number of users in order to capture feedback and insights that can be leveraged into decisions around product refinement. Particularly due to its intuitive UI it's suitable for both teams with little to no experience with similar products who may be carried out these business activities by more traditional pen and paper style means previously.

Verified User

Analyst in Corporate (201-500 employees)

Vetted Review

2 years of experience

Great tools for usability test. However, it is costly.

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

Maze User Testing is the best platform for qualitative user testing. My team has used the maze for a specific feature that we think we need to test. The last UserTesting test that we did was for a comparison product display. Our goal is to get user insight into which design we think is better and easier for the user to display the product with the right design. With our objective, we want to see the generated report and also feedback made easier and more organized. With Maze, they create reports quite well, and what we imagine.

Pros

able to create multi-path scenarios.
Available for free user account with limited scenario case
Support popular design tools that can be integrated with Maze User testing. such as Figma, sketch, XD, marvel app, and inVision.

Cons

Free users have limited features.
Quite expensive
There is no pricing option; they push users to pro member at $99/month.

Likelihood to Recommend

If the money doesn't bother you, the Maze User Testing platform is a great tool for usability testing. You are able to create multiple paths or multiple scenarios. You are able to create poll options. They will also generate the report quite well and beautifully. Another cool feature of Maze User Testing is that it has a preview option before you publish the project, and you are able to invite your team and collaborate in Maze User Testing directly. In the project, you can work together. for you as a freelance designer or UX designer. Maze User Testing gives you a free option but will limit the features you can use.

D Hendrik Mulyana

Product Design lead in Information Technology at Sinbad (51-200 employees)

Vetted Review

1 year of experience

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Maze User Testing is pretty good!

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

We use Maze User Testing for unmoderated UserTesting with Figma files. We particularly use large numbers of users to engage and record quant data. The reporting format of Maze User Testing particularly is very beautiful to look at and easy to showcase as well as share with design stakeholders. We’ve recently tried out the card sorting feature as well which had worked well for us.

Pros

Unmoderated testing
Easy test creation
Reporting

Cons

Collaboration with Figma
Accomodating large Figma prototypes
AB testing

Likelihood to Recommend

We’ve struggled with using Maze User Testing with large detailed prototypes with many links, it would usually break, which meant that we either asked for extra support from our Maze User Testing partners or change the test to break it down into smaller tests. That has been a struggle. Apart from that, it’s been great

Verified User

Paraprofessional in Corporate (1001-5000 employees)

Vetted Review

2 years of experience

Build better, easy to use products fast

Rating: 8 out of 10

Incentivized

July 7, 2022

Use Cases and Deployment Scope

We use Maze User Testing to create the following to help with understanding our users more: Surveys to ask open and multiple choice questions Usability testing our Figma prototypes to find out how intuitive it is to use our product A/B tests between 2 options to understand which interface makes more sense Card sorting exercises to find out how our customers categorise things in our product Tree tests to test whether our information architecture allows users to find things easily in our product

Pros

Easy to build surveys to ask open and multiple choice questions with the ability to add logic of sequence of questions
Setting up Usability tests for your prototypes to have specific tasks that participants can refer back to as they're doing the test
Reports for your tests that allow you easily extract insights and make data informed decisions

Cons

The organisation of your projects is very basic and not scalable for a large team. It would be great to have a better way to organise projects like folders.
No easy way to tell who the author is of a particular project and/or who made the last changes
A timestamp to see when projects were created or edited last

Likelihood to Recommend

Maze User Testing is great if you're interested in doing user research from the comfort of your own desk. You can easily setup usability tests, surveys, card sorting and tree tests among other things to get a better understanding of how customers use your product. The only limitation at the moment with Maze that I can identify is only being able to do unmoderated tests, so if you'd like to be able to ask follow up questions in the moment, Maze is not the tool for you.

Milos Danilovic

Lead Product Designer in Product Management at Lightspeed (1001-5000 employees)

Vetted Review

2 years of experience

Best app for user testing and validation

Rating: 8 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

For us, the product design and concept is critical as end users / customers really need to be able to work with our platform effectively, that requires an intuitive UI which tackles the complex environment that our product is. We need to validate ideas, concepts and different prototypes before we can find the best one for the end users.

Pros

It helps to gather quick and helpful insight
It helps greatly to validate design and prototypes
Intuitive tool and easy to work with

Cons

Lack of proper overview of results of surveys
Types of questions could be more verstaile in surveys
Templates are somewhat too complex for some use cases

Likelihood to Recommend

We had some ideas to redesign some of the modules in our product and for that we had some product design ideas and early prototypes for which we needed input from other parts of the business (e.g.: services, customer success, etc.). Maze was a great tool to facilitate the input gathering for these ideas and provide us with a great insight as to which direction to go with. Once we had the results we wanted to use those in a presentation but it was a bit difficult to transfer them into our presentation so it had to be all manually.

Akos Krommer

Senior Implementation Consultant in Professional Services at Diligent (1001-5000 employees)

Vetted Review

Great tool for collecting feedback from a larger sample size quickly

Rating: 8 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

As my organization's design team continues to grow, it makes it very difficult to host moderated usability testing sessions frequently. To gather quick feedback, my team and I have been leveraging tools like Maze User Testing to reach a larger sample of customers to test our products prior to releasing them out to the wild. We've also used it to experiment with A/B testing different designs and that has been invaluable. I'm still learning about the different features the product has to offer, but so far it's been working well for my needs. I've heard from some testers that the UI could be a bit more intuitive, but it's very learnable. All in all, I would recommend Maze User Testing for anyone looking for quick feedback in a pinch.

Pros

Templates
Reporting tool

Cons

Too easy to delete a draft Maze User Testing - I lost all my progress yesterday and had to redo it
Some testers have mentioned the Maze User Testing interface was hard to use - didn't get specifics on that

Likelihood to Recommend

The product is well suited for features with a clear mission/task and if you're looking to test with larger sample size. Not sure how helpful Maze User Testing is for qualitative feedback.

Verified User

Contributor in Research & Development (1001-5000 employees)

Vetted Review

2 years of experience

Maze is a must-have for product design teams at any company size!

Rating: 10 out of 10

July 27, 2021

Use Cases and Deployment Scope

I've used Maze here at TrustRadius for about 6 months, and I've also used Maze as a contractor on various product design engagements for close to a year. It has completely changed the game for me as a designer working at a growth-stage startup since user testing can be time-intensive and expensive through traditional means.

My experience as a freelancer has changed as well since POCs will often want to directly manage the relationships with their customers so a passive user test is a low-risk way to get user feedback about a customer-facing product. Sometimes at small startups, the customers are few but critical to the revenue stream. Putting the business at risk with an untested freelancer talking to a customer is an understandable concern. With Maze, a user test can now be delivered with a link.

The biggest selling points for me about Maze are that:

UX for user testers is great, but the embeddable Figma prototype ability is the #1 reason we're fast with it. Update Figma. Update Maze. Rinse. Repeat.
Maze has a clean public URL that you can put just about anywhere
The UI for building a Maze is A-maz-ing
Turns TrustRadius traffic into user testers

Pros

Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
Figma integration with user testing software is about as fast as it gets
The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.

Cons

I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
Depending on the complexity of your Maze, be cautious of load times for your testers.
The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.

Likelihood to Recommend

Suited for:
- I think that this software is a must-have for any experience or product designer that needs validation from any audience
- Designers that rapidly prototype with Figma
- Designers looking to establish an inexpensive way to deliver on user testing

Less appropriate for:
- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google forms would be a more fiscal choice.
- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.

Bryce Thompson

Lead Experience Designer in Product Management at TrustRadius (51-200 employees)

Vetted Review

1 year of experience

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Maze is a must-have for product design teams at any company size!

Rating: 10 out of 10

July 27, 2021

Use Cases and Deployment Scope

UX for user testers is great, but the embeddable Figma prototype ability is the #1 reason we're fast with it. Update Figma. Update Maze. Rinse. Repeat.
Maze has a clean public URL that you can put just about anywhere
The UI for building a Maze is A-maz-ing
Turns TrustRadius traffic into user testers

Pros

Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
Figma integration with user testing software is about as fast as it gets
The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.

Cons

I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
Depending on the complexity of your Maze, be cautious of load times for your testers.
The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.

Likelihood to Recommend

Bryce Thompson

Lead Experience Designer in Product Management at TrustRadius (51-200 employees)

Vetted Review

1 year of experience

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