Maze is a must-have for product design teams at any company size!
July 27, 2021

Maze is a must-have for product design teams at any company size!

Bryce Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Maze User Testing

I've used Maze here at TrustRadius for about 6 months, and I've also used Maze as a contractor on various product design engagements for close to a year. It has completely changed the game for me as a designer working at a growth-stage startup since user testing can be time-intensive and expensive through traditional means.

My experience as a freelancer has changed as well since POCs will often want to directly manage the relationships with their customers so a passive user test is a low-risk way to get user feedback about a customer-facing product. Sometimes at small startups, the customers are few but critical to the revenue stream. Putting the business at risk with an untested freelancer talking to a customer is an understandable concern. With Maze, a user test can now be delivered with a link.

The biggest selling points for me about Maze are that:
  • UX for user testers is great, but the embeddable Figma prototype ability is the #1 reason we're fast with it. Update Figma. Update Maze. Rinse. Repeat.
  • Maze has a clean public URL that you can put just about anywhere
  • The UI for building a Maze is A-maz-ing
  • Turns TrustRadius traffic into user testers
  • Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
  • Figma integration with user testing software is about as fast as it gets
  • The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.
  • I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
  • Depending on the complexity of your Maze, be cautious of load times for your testers.
  • The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.
  • Public report and testing links
  • Heat maps and survey filtration
  • Figma integration
  • I think we user-tested 60 participants for the cost of a Maze and HotJar subscription when it would have cost anywhere from $20-$50/participant
  • I went on vacation, and when I came back, I had a user test report waiting for me to deliver to stakeholders
  • Anyone that uses this saves themselves hours in their schedule each week
  • Expensive
  • Not as modern a UX as Maze for contributors, stakeholders, and testers
  • No integrations with modern design stack since I last used it (over 2 years ago to be fair)
  • The reporting is way under-par what Maze is able to deliver
  • No downloading of a chrome extension to get responses
  • The video playback is not as important as getting a high volume of testers
Google Forms
  • Not able to embed a Figma prototype side-by-side
  • No meaningful user testing reporting
  • User experience for testers has basically stayed the same for 9 years

Do you think Maze User Testing delivers good value for the price?


Are you happy with Maze User Testing's feature set?


Did Maze User Testing live up to sales and marketing promises?


Did implementation of Maze User Testing go as expected?


Would you buy Maze User Testing again?


Figma, Notion, Zapier, Todoist: To-Do List & Task Manager, Feedly Pro, Slack, Pitch, 15Five, Atlassian Confluence, Jira Software
Suited for:
- I think that this software is a must-have for any experience or product designer that needs validation from any audience
- Designers that rapidly prototype with Figma
- Designers looking to establish an inexpensive way to deliver on user testing

Less appropriate for:
- If you are looking for a survey replacement this is probably not for you even though it does that quite well, simply due to the cost. Google Forms would be a more fiscal choice.
- Marketing visual designers who are adept at visual builder tools (WebFlow, Divi, Elementor, etc) with A/B testing ability would probably find other products more valuable.