Maze is a must-have for product design teams at any company size!
July 27, 2021
Maze is a must-have for product design teams at any company size!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Maze User Testing
I've used Maze here at TrustRadius for about 6 months, and I've also used Maze as a contractor on various product design engagements for close to a year. It has completely changed the game for me as a designer working at a growth-stage startup since user testing can be time-intensive and expensive through traditional means.
My experience as a freelancer has changed as well since POCs will often want to directly manage the relationships with their customers so a passive user test is a low-risk way to get user feedback about a customer-facing product. Sometimes at small startups, the customers are few but critical to the revenue stream. Putting the business at risk with an untested freelancer talking to a customer is an understandable concern. With Maze, a user test can now be delivered with a link.
The biggest selling points for me about Maze are that:
My experience as a freelancer has changed as well since POCs will often want to directly manage the relationships with their customers so a passive user test is a low-risk way to get user feedback about a customer-facing product. Sometimes at small startups, the customers are few but critical to the revenue stream. Putting the business at risk with an untested freelancer talking to a customer is an understandable concern. With Maze, a user test can now be delivered with a link.
The biggest selling points for me about Maze are that:
Pros
- Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
- Figma integration with user testing software is about as fast as it gets
- The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.
Cons
- I think how they are trying to upsell you into different features is odd. Like customizing the welcome screen is not a feature I want to pay for personally.
- Depending on the complexity of your Maze, be cautious of load times for your testers.
- The reporting has come a long way from a year ago, but I still find myself having to synthesize my own report based on the Maze report to deliver to stakeholders.
- Public report and testing links
- Heat maps and survey filtration
- Figma integration
- I think we user-tested 60 participants for the cost of a Maze and HotJar subscription when it would have cost anywhere from $20-$50/participant
- I went on vacation, and when I came back, I had a user test report waiting for me to deliver to stakeholders
- Anyone that uses this saves themselves hours in their schedule each week
- UserTesting, Lookback and Google Forms
UserTesting
- Expensive
- Not as modern a UX as Maze for contributors, stakeholders, and testers
- No integrations with modern design stack since I last used it (over 2 years ago to be fair)
- The reporting is way under-par what Maze is able to deliver
- No downloading of a chrome extension to get responses
- The video playback is not as important as getting a high volume of testers
- Not able to embed a Figma prototype side-by-side
- No meaningful user testing reporting
- User experience for testers has basically stayed the same for 9 years
Do you think Maze delivers good value for the price?
Yes
Are you happy with Maze's feature set?
Yes
Did Maze live up to sales and marketing promises?
Yes
Did implementation of Maze go as expected?
Yes
Would you buy Maze again?
Yes
Comments
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