Name: Messente's SMS & Omnichannel API - Global Messaging Platform for Businesses
Uploaded: 2019-12-02T15:24:18.000Z
Duration: 1 min 17 s
Description: Deliver business-critical pin codes, notifications and marketing messages right into your customers’ hands with Messente's SMS & omnichannel API.

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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### SMS Messaging
Reviewers have expressed a mix of opinions regarding Messente's SMS messaging capabilities. While some users appreciate the ease of setting up API connections for sending SMS, others have highlighted limitations such as the inability to send messages through channels like WhatsApp. Additionally, there are mentions of missing features like personalized SMS for each receiver, which some users find essential for their communication strategies. Despite some drawbacks, users acknowledge that messages sent through Messente reliably reach their destinations, with customer support available to address any issues that may arise.

### Multi-Channel Messaging
While some users appreciate Messente's global application for sending messages across various platforms, such as WhatsApp and Viber, others express disappointment in the lack of integration with WhatsApp. The absence of this feature seems to be a significant drawback for those seeking a more comprehensive multi-channel messaging solution. Despite its strengths in offering diverse messaging options, the missing functionality for WhatsApp integration remains a notable concern among users.

### Customer Support Services
Users consistently praise Messente for its reliable customer support services, highlighting the team's ability to address issues promptly and effectively. While some users have noted occasional delays in response times, the majority appreciate the comprehensive documentation and assistance provided by the support team. The general sentiment leans towards a positive view of Messente's customer support services, with users valuing the team's dedication to ensuring a smooth and efficient experience for customers.

### User Experience
Reviewers consistently highlight Messente's user experience as a key strength, emphasizing the smooth functionality and improved interface. Users express satisfaction with the ease of navigation and the overall positive experience they have had with the product. The general sentiment leans towards a favorable view of Messente's user experience capabilities, with users appreciating its reliability and user-friendly design.

Messente has proven to be an invaluable solution for businesses looking to go global and effectively communicate with their customers. Users have praised the software's ability to identify the best types of messages for different situations, ensuring that their communications are targeted and impactful. This has resulted in increased customer engagement and satisfaction.

One of the key business problems that Messente solves is the hassle-free and reliable delivery of SMS notifications. Users have found that Messente seamlessly integrates with their systems, allowing them to effortlessly send reminders for online education programs or payment reminders for invoices. As a result, participation rates have increased, and forgotten payments have been significantly reduced.

Another business problem solved by Messente is efficient client communication. When email proves to be too slow, Messente provides a convenient means of reaching clients quickly and effectively. Users have praised the product for its ease of use, fair pricing, and fast support. Additionally, financial companies have found Messente useful for sending transactional and marketing messages to clients while ensuring GDPR compliance.

While some users may find other suppliers more suitable for specific functions like checking active phone numbers, overall, Messente has proven to meet their messaging needs effectively. Its ease of setup, interpretability, and quick response times from support and Key Account Managers contribute to a consistently positive user experience.

Versatile Messaging Platform: Reviewers have praised Messente for its versatility and ability to send messages across various platforms like WhatsApp and Viber. Several users have mentioned that this feature makes Messente suitable for different situations, allowing them to reach a wider audience.

Best-in-Class Account Management: Many reviewers have highlighted Messente's account management as being best in class. Customers have found it easy to navigate the user interface and appreciate the comprehensive statistics provided. This efficient account management system contributes to a seamless user experience.

Responsive Customer Support: Users have consistently commended Messente's customer support team for their attentiveness and quick response times. Whether it's approving custom sender's names or resolving any issues that may arise, reviewers appreciate the proactive approach taken by the support team. The prompt explanations and assistance provided contribute to the overall positive experience with Messente.

Integration issues: Some users have experienced problems with integration, but these issues were efficiently resolved by the support team.

Invoicing module limitations: The invoicing module could be improved to display all entered data, such as company codes, according to user feedback.

Lack of WhatsApp integration: Several reviewers mentioned that the lack of WhatsApp integration was a drawback for them.

Messente is a cloud-based messaging solution designed to help businesses communicate with their customers via personalized messages. With Messente, companies can reach out to anyone on the planet who has a mobile phone and take advantage of SMS messaging in different markets with industry knowledge and expertise. The platform offers free support, fraud detection, delivery status tracking, route optimization, campaign management, data verification, customization capabilities, analytics reporting and more.

One of the standout features of Messente is its smart routing algorithms that ensure messages arrive quickly by determining the quickest delivery or rerouting channels if necessary. Additionally, Messente enables businesses to engage customers using shortcodes or active long codes as well as providing omnichannel messaging which allows for sending rich content messages through various OTT platforms like Viber. Whether you're an SMB looking to get started or an enterprise company seeking to connect with your customers globally at scale and handle any volume of messages needed growth-wise seamlessly - Messente's enterprise-grade API provides an easy integration solution!

Pay-as-you-go

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Twilio

WhatsApp Business is a free to download app that was built FOR  small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. 

For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Messente

Messente Communications

Deliver business-critical pin codes, notifications and marketing messages right into your customers’ hands with Messente's SMS & omnichannel API.

Messente's SMS & Omnichannel API - Global Messaging Platform for Businesses

Deliver business-critical pin codes, notifications and marketing messages right into your customers’ hands with Messente's SMS & omnichannel API. Get started here: https://messente.com/sms-api

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