MiVoice Office Application Suite (Mitel Application Suite) Reviews and Ratings

Rating: 6.4 out of 10

Score

6.4 out of 10

Community insights

TrustRadius Insights for MiVoice Office Application Suite (Mitel Application Suite) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Mobility Feature: Users have found the mobility feature of the product highly beneficial, with many stating that it has allowed them to easily switch work locations by loading their profile onto an unassigned desk phone. This flexibility has made it convenient for users to stay connected and productive wherever they go.

Transcription and Forwarding: The ability to transcribe voicemails and forward the transcriptions to their email has been seen as a useful feature by many users. This functionality allows them to conveniently read and manage their voicemail messages, saving time and ensuring important information is not missed.

Scheduled Holidays and Events: Users appreciate the capability of configuring scheduled holidays and company events into the automated answering service workflow. Many reviewers have mentioned how this feature helps in managing phone system operations efficiently, allowing for seamless communication even during special occasions or planned closures.

Reviews

8 Reviews

Mitel Works for Us

Rating: 9 out of 10

Incentivized

January 2, 2024

Use Cases and Deployment Scope

We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers and to take calls from other agents. It's also used internally to transfer calls, access visual voicemail, and other necessary tasks. It has been our go-to software for a couple of years now and it is working well.

Pros

Present info well on screen
Makes answering calls easier
Give the agents a solid interface

Cons

There could be more functionality on the toolbar side.
Call transfer options could be easier to use.

Likelihood to Recommend

This is a great piece of software for any company that answers a lot of calls, emails, and messages. We work in a call center and depend on the Mitel suite to help us assist the customers. This is great software for all users, both unskilled and advanced. It's easy to use in this type of environment.

Verified User

Manager in Corporate (501-1000 employees)

Vetted Review

2 years of experience

My Connection with Mitel Connect

Rating: 8 out of 10

Incentivized

October 18, 2019

Use Cases and Deployment Scope

The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.

Pros

Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.

Cons

Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
Chat integration with Outlook calendars would be useful.

Likelihood to Recommend

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

You won't be calling for help much with this service! I love Mitel!

Rating: 10 out of 10

Incentivized

October 18, 2019

Use Cases and Deployment Scope

Everyone in the whole entire organization has it. It started in customer service, but our team decided we wanted it to!

Pros

Call reporting
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
Integrated with our email system.

Cons

For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!

Likelihood to Recommend

Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.

Verified User

Project Manager in Marketing (201-500 employees)

Vetted Review

2 years of experience

Mitel helps to keep our business running

Rating: 8 out of 10

Incentivized

October 16, 2019

Use Cases and Deployment Scope

We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.

Pros

It allows you to set up phones and settings easily.
It allows you to set up mailboxes and settings easily.
It allows you to set up routing tables for different divisions within the company.

Cons

It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

Likelihood to Recommend

I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Mitel Application Suite is feature sweet.

Rating: 10 out of 10

Incentivized

October 10, 2019

Use Cases and Deployment Scope

This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.

Pros

Mobility
End user ease of use
Advanced features

Cons

SIP requires some advanced configuration
License portal can be complicated

Likelihood to Recommend

I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.

Steve Davis

Senior Systems and Network Engineer in Information Technology at DiamondIT (11-50 employees)

Vetted Review

4 years of experience

View profile

Mitel Applications Suite - a middle-tier solution for a growing business

Rating: 6 out of 10

Incentivized

June 19, 2019

Use Cases and Deployment Scope

We currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.

Pros

Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
Transcribing voicemails and forwarding the transcription to the user's email
Ability to configure scheduled holidays and company events into the automated answering service workflow

Cons

Softphone upgrades are disruptive and come out too often
Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow

Likelihood to Recommend

The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)

Kenneth Harrington-Colon

Internal Systems Specialist in Information Technology at Creative Business Resources (CBR) (11-50 employees)

Vetted Review

3 years of experience

View profile

Mitel Apps for Business Efficiency

Rating: 7 out of 10

Incentivized

May 29, 2019

Use Cases and Deployment Scope

Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation

Pros

Easy to use communication tool
Simple to install
Nice mobile app

Cons

Chat features on the mobile browser that are easy to install.
Easier mass install option.

Likelihood to Recommend

If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

4 years of experience

MITEL Business Solution

Rating: 9 out of 10

Incentivized

January 24, 2019

Use Cases and Deployment Scope

Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.

Pros

In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.

Cons

Mitel Connect Client at times does not sync to Outlook in a timely fashion.
Added features such as share screen and file attachments would be helpful.

Likelihood to Recommend

Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.

Verified User

C-Level Executive in Information Technology (201-500 employees)

Vetted Review

1 year of experience

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