New Relic Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for New Relic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring and gaining insights a straightforward process. The affordability combined with the intuitive design has been highlighted by many reviewers as a key advantage.

Alerting Functionality: Reviewers have highlighted the effectiveness of the alerting functionality within New Relic, emphasizing its importance in promptly notifying them of issues. Several users have specifically mentioned how the timely alerts have helped them address potential issues before they escalate.

UI Organization: The UI of New Relic is commended for how it organizes data in a relevant and easily understood manner, simplifying the monitoring process for users. Many reviewers appreciate the clear layout that allows them to quickly access essential information without confusion or unnecessary navigation steps.

Reviews

147 Reviews

New Relic Accelerating DevOps with Real time Insights.

Rating: 9 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

New Relic in our organization is used as an observability tool that helps us detecting, diagnosing and preventing performance and reliability issues. New Relic helps in real time alerting , golden signals, faster MTTR and measurable uptime improvements. moreover it provides data ingestion governance and prioritize fixes that return the most value. Major Use cases include Application Performance Monitoring, Logs In Context and Infrastructure Monitoring.

Pros

New Relic Provides granular code level transaction traces that show exact method and external call causing latency.
New Relic Speeds up root cause analysis because engineers move seamlessly between logs, traces and metrics.
Its a unified telemetry platform that eliminates fragmentation across multiple monitoring tools.

Cons

New Relic pricing is considered higher and pricing is often confusing for teams.
Although New Relic is powerful tool but dashboarding require significant improvements.
New Relic has limited historical data retention.

Likelihood to Recommend

New Relic is appropriate and works great for finding slow services, errors as it offers microservices on Kubernetes with frequent releases. Moreover it gives deep insights into applications, servers, cloud systems and user experience all in one place. Appropriate for real time monitoring and alerts. New Relic is less appropriate when budget is tight and where long term data history is needed.

Ehsan Qadeer

Business Development Executive in Sales at Axelliant LLC (51-200 employees)

Vetted Review

Reseller

3 years of experience

New Relic provides us with monitoring for good performance.

Rating: 5 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

We use New Relic to monitor our DevOps code and identify any bugs or performance issues.

Pros

We get alerts if there are any problems on our website.
We ingest data to make sure our development is fine.
We stay ahead of fixing problems before our end users tell us there are issues.

Cons

Their pricing is lazy and they default to higher priced terms at renewal.
They have had high turnover with sales and account managers who don't follow our business.
They don't allow their product to be purchased on Google Cloud Marketplace.

Likelihood to Recommend

For the price, it's an okay solution, but I would advise building your own if you have Google Cloud or Azure. Monitoring tools are good, but you can find cheaper alternatives that do most of the same functions.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

6 years of experience

New Relic Performance Insights

Rating: 10 out of 10

Incentivized

November 13, 2025

Use Cases and Deployment Scope

New Relic is the main Observability tool in our organization. We are using New Relic in so many types of business and technical problems those are like Infrastructure monitoring, Frontend monitoring, Backend Monitoring, Database Monitoring, Network monitoring and also Business data monitoring like Trend of revenue, Login failures of any applications etc.With the help of New Relic we can easily monitor the exact problem statement like where is the exact issue, when it occurs and what is the possible way to resolve that. It also helps us to monitor the revenue growth as well as we are also using this to monitor the count of active and inactive users.

Pros

Its Kubernetes monitoring feature, through the help of New Relic K8s monitoring feature we just need to run a single command in the K8s environment then it will gives use all the data related to that cluster We don't have to add any other agent on that like other tolls and also it has default dashboards for the Kubernetes which helps us to easily monitor the K8s.
New Relic's Dashboarding feature which helps us to visualize the data in a better way, It has a wide range of default widget types as well as custom widget types. It also supports the custom visualization through Nerdpack which helps us to show the data in a better way.
The pipeline control feature of New Relic which they have recently launched, it helps us to control the data flow to New Relic as per our requirements which is used to reduce the ingestion cost. Due to this we can also increases the focus on the exact data points.

Cons

NRQLs of New Relic taking too much time to show the data, so I believe Relic can improve on this. As NRQLs are playing a big role in New Relic which helps us to show the data, but due to its slow performance it is taking to much time to create any valid dashboard.
The distributed tracing feature of New Relic, currently it supports only for APM, Browser, functions, Lambda. So New Relic can expand the distributed tracing capabilities for other services as well.

Likelihood to Recommend

I have used New Relic in so many different scenarios like infrastructure monitoring, network monitoring, application monitoring etc., mainly I am using this for Kubernetes monitoring. Its Kubernetes integration is so simple as compare to other O11y tools. In New Relic we just have to run one helm command on cluster and then it will automatically collects all the data of Kubernetes cluster like pods, nodes etc. which helps us alot. Apart from this I also used New Relic to monitor AWS services health and its performance.

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Comprehensive review on New Relic

Rating: 10 out of 10

Incentivized

November 3, 2025

Use Cases and Deployment Scope

We are using New Relic as a Primary Observability and Application performance monitoring Strategy. Using New Relic for Infrastructure Monitoring (Azure VM and Memory, CPU, Disk), Helped optimize the (Mean time to resolution) of the Issues optimizing all over operation process,

Utilized for Full stack Monitoring and Network Monitoring for diff. architectures.

Pros

The alerting features which help in static and dynamic. Baseline alerts help us to create alerts based on the dynamic data and also it helps us actively monitor out resources with the help of the alerting mechanism.
Its visualization features which support in built dashboard as well as custom visualization. It has a wide range of inbuilt widget types which covers mostly all type of data and also with the help of custom vizualisation we can create all type of dashboards through the help of react using custom visualization.
It supports wide range of integration which includes all major clouds, databases, networks etc. It has a number of agents to deploy in those services which helps us to send the data to New Relic in a easier way and also it helps us to monitor those service very quickly.

Cons

I have seen, since last few days New Relic is taking so much time to show the output of any NRQL query leading to much frustration for the engineer to getting the RCA. I think New Relic can improve on this as earlier it was working completely fine.
While New Relic offers a wide range of integrations with popular platforms like AWS, Azure, Kubernetes, and various databases, not all third-party systems are equally supported, which can lead to partial observability in complex or mixed environments.

Likelihood to Recommend

We have deployed multi-tiered application with the having setup the monitoring for the different components like backend, fronted, Network monitoring and Infrastructure monitoring, with the help of New Relic we were able to setup the monitoring for all the above component, and we are managing it on a single platform optimizing the all over performance of the application helps to get the client appreciation as well.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

2 years of experience

New Relic Comprehensive Performance Monitoring tool

Rating: 9 out of 10

Incentivized

September 30, 2025

Use Cases and Deployment Scope

We use New Relic to monitor the performance and health of our applications, infrastructure, cloud services across various environments. It helps us quickly detect and troubleshoot issues, optimize application performance, and ensure a smooth user experience. The platform provides end-to-end visibility across our stack from backend services to frontend user interactions and integrates with our alerting and incident management tools. It helps us to reduce the downtime of our applications and also to reduce the MTTD and MTTR.

Pros

It gives us insights of applications, infrastructure, clouds very well.
The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.

Cons

The distribution system of New Relic, currently it is available for APM and browser only so it will be helpful if we can put this feature in other services also.
Earlier New Relic UI is working fine, but now it is taking too much time to load the complete UI so New Relic can improve in that.

Likelihood to Recommend

I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

2 years of experience

New Relic Observability Enablement

Rating: 10 out of 10

Incentivized

August 4, 2025

Use Cases and Deployment Scope

We use the New Relic for the observability implementations for the applications like frontend and backend. Integrating the cloud account and services. It helps in understanding the performance of the applications and troubleshooting the apps if any error's occurs. In the New Relic it helps in setting up the alerts and getting notified as per the service breaches the conditions. Building the dashboards for visualizing the insights. creating the synthetics for availability of the endpoints and proactive monitoring and checking the status of the apps.

Pros

Template variable dashboarding and filtering the data
Workloads and checking the status of the apps in one place related to the one env or the one project
Support of instrumentation with the third party tools
Alerting and getting notified to the users via channels

Cons

API calls for the third party tools latency sometimes slow it can be improved
Instrumentation steps can given in more clear format
sometimes there is slight in the data visibility that can worked on for the spot data

Likelihood to Recommend

Application Monitoring

Cloud services monitoring

On-boarding Observability to client infra

Alerting, notifications and workflows

Dashboarding for visualizing the key metrics and insights

synthetics and muting rules

Log parsing and Drop rules

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

3 years of experience

End-to-end monitoring and automation for efficiency and performance gain

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

we monitor our energy management systems, assuring the realtime integrity of Big Data we generate from IoT devices and SCADA networks. It allows us to catch underperformance as soon as possible, reduce downtime, and ensure system availability. We use its APM and infrastructure monitoring for to enable energy audits, load forecasting, and keep our client facing analytics dashboards running smooth.

Pros

New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.

Cons

And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.

Likelihood to Recommend

It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.

Alex Jones

Energy Engineer in Engineering at nLine (51-200 employees)

Vetted Review

3 years of experience

New Relic Powerful Optimizer in Performance

Rating: 9 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

In our organization, New Relic serves as a primary part of our observability which help us to monitor and real time analysis and give proper alerts. It really helps us to resolve constrains and ensures seamless experience. By consolidating all the functions in a single platform like APM, log management, AI detection minimize downtime and improves customer satisfaction.

Pros

Application Performance Monitoring - It automatically track transaction, database slow queries and slow payment . This helps the team to quickly check the performance and improve reliability.
Real Rime Alerting System - The AI detection and alerting helps the team to check the problem easily and resolve it at the earliest.
Customized infrastructure - New relic provides an all in one dashboard that is; all the activities can be monitored and controlled in a single platform.

Cons

Log Management Features - The log management cost is a concern, retaining logs is somehow expensive.
Complex UI - The user interface is overwhelming while finding right settings for the program.
High Pricing - Advanced facilities like AI alerting, log management has comparatively high cost scale.

Likelihood to Recommend

New Relic provide a deep monitoring and tracking which helps the team to quickly respond to the performance problem. The automated real time detection, alerting and customized dashboard and infrastructure monitoring are a key features of the platform. Though the pricing of the platform is a key problem for the users especially for small scale businesses.

Adarsh YS

Frontend Developer in Information Technology at Techincoders (11-50 employees)

Vetted Review

Our cost to serve customers dropped dramatically having one single place to view application performance and find errors or problems.

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

I use New Relic to monitor application performance and a centralised place to view all error and debug logging

Pros

easy to use interface
very easy API to use
logging and dashboard options

Likelihood to Recommend

New Relic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor.

Verified User

Manager in Product Management (11-50 employees)

Vetted Review

4 years of experience

Best Monitoring Agent anyone can use

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

New Relic helps me monitor my servers. It is also helpful when there are several instances where it automatically detects the software or applications installed on my server. Also, I can use several features of New Relic to monitor if any services are using excessive resource consumption, ultimately helping me keep servers healthy and memory leak-free.

Pros

Monitoring my Infrastructure Usage
Easy Access to Resource Usage Statistics

Cons

Pricings can be improved
some paid features shall be inluded for Free users, but for a limited use

Likelihood to Recommend

We use New Relic to monitor our work infrastructure, and due to its well-optimised dashboard, which shows me the data without causing many issues. It is a hassle-free way for me to keep a tab on all of the infrastructure health. The monitoring agent can be somewhat improved because sometimes the data collection or updation RPMs are broken, and they should keep this sort of thing in mind while pushing new updates from now on in their infrastructure monitoring agent.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

New Relic Performance Insights

Rating: 10 out of 10

Incentivized

November 13, 2025

Use Cases and Deployment Scope

Pros

Its Kubernetes monitoring feature, through the help of New Relic K8s monitoring feature we just need to run a single command in the K8s environment then it will gives use all the data related to that cluster We don't have to add any other agent on that like other tolls and also it has default dashboards for the Kubernetes which helps us to easily monitor the K8s.
New Relic's Dashboarding feature which helps us to visualize the data in a better way, It has a wide range of default widget types as well as custom widget types. It also supports the custom visualization through Nerdpack which helps us to show the data in a better way.
The pipeline control feature of New Relic which they have recently launched, it helps us to control the data flow to New Relic as per our requirements which is used to reduce the ingestion cost. Due to this we can also increases the focus on the exact data points.

Cons

NRQLs of New Relic taking too much time to show the data, so I believe Relic can improve on this. As NRQLs are playing a big role in New Relic which helps us to show the data, but due to its slow performance it is taking to much time to create any valid dashboard.
The distributed tracing feature of New Relic, currently it supports only for APM, Browser, functions, Lambda. So New Relic can expand the distributed tracing capabilities for other services as well.

Likelihood to Recommend

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

1 year of experience