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NextGen Healthcare EHR Reviews and Ratings

Rating: 8.5 out of 10
Score
8.5 out of 10
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Reviews

33 Reviews

NextGen Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Day to Day clinical and billing operations for a podiatry company.

Pros

  • Scheduling
  • Revenue Reports

Cons

  • AR Reports - I wish I could get accurate data on dates that have passed to measure our progress
  • Copay reports - I'd like to know employee performance with this metric

Likelihood to Recommend

Overall, I think it's a great program.

Well-Suited for Orthopedic Practices

Rating: 8 out of 10

Use Cases and Deployment Scope

We

are an orthopedic practice utilizing NextGen Healthcare’s EHR and EPM systems in

our clinical operations. The EHR

supports orthopedic documentation, e-prescribing, and regulatory compliance,

while the EPM streamlines scheduling, billing, and claims management. We also utilize Therapy Suite to coordinate care between providers and therapists.

Pros

  • Communication
  • Upgrade Support
  • Resources

Cons

  • Technical Support is not in the USA, making communication difficult
  • To get a case escalated, most times need to ask to get it escalated
  • Patient Portal has to many steps to get set up and maintain running. The inbox for portal messages staff never understand.

Likelihood to Recommend

NextGen Healthcare EHR works well for specialty practices like orthopedics, offering customizable templates, therapy suite integration, and efficient scheduling and billing through EPM. The patient portal is difficult to utilize, but still functional.

Vetted Review
NextGen Healthcare EHR
16 years of experience

NextGen Healthcare Review

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.

Pros

  • The inter office messages are easy to send and view
  • Claim history on the practice management side is easy to view and it is easy to print the HCFA
  • The knowledge base is helpful as is the training page for new employees

Cons

  • It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
  • It is inconvenient that only one user at a time can be working in a SOAP note
  • It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge

Likelihood to Recommend

NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.

Vetted Review
NextGen Healthcare EHR
4 years of experience

A solid customizable system.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Our entire clinic runs on NextGen Healthcare EHR. Business office, nurse and physician documentation, infusion documentation, patient portal, analytics. We have 12 specialty physicians in our practice who use this software on a daily basis. We use several plugins such as Luma, Instamed, NextGen Share, and we have interfaces between NextGen and our lab and radiology software.

Pros

  • Templates and documents are pretty easy to customize to meet our needs
  • Pre-visit insurance verification

Cons

  • PXP patient portal has been very buggy with a lot of downtime
  • Reporting tools can't always pull the data we're looking for
  • Support can be slow to respond at times.

Likelihood to Recommend

The system has so many options that at times it can be overwhelming for users to try to find what they need. Tech savvy users can accomplish a lot in this software, but folks who aren't as good with computers can really struggle.

Vetted Review
NextGen Healthcare EHR
12 years of experience

NextGen Healthcare EHR for Outpatient Success

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use NextGen Healthcare EHR as our point of care solution for all of our providers and as the hub to the other tools that connect to the system for total whole person care. This solution helps us be the true primary care providers we hope to be by having the historical and real time information at our finger tips for the encounter.

Pros

  • Interoperability
  • Customization
  • Ease of Use

Cons

  • Newer Templates
  • Alert Fatigue
  • Better Recall Plans

Likelihood to Recommend

For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.

Vetted Review
NextGen Healthcare EHR
10 years of experience

Love NextGen Healthcare EHR

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use NextGen Healthcare EHR for both our pain management office and surgery center. We love the ability to customize encounters and documents to address our constantly changing workflow.

Pros

  • reports
  • provider user support
  • interface with other programs

Cons

  • Cost
  • Pain Management procedure templates
  • Easier ways to update version of NextGen Healthcare EHR

Likelihood to Recommend

NextGen Healthcare EHR is great for customization to meet workflows and ever changing government requirements. Only issue is the NextGen Healthcare EHR Version upgrades are difficult if you do these customizations.

Nextgen-Great EMR Solution.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have used Nextgen EPM and EMR for over 20 years. We are a multi-specialty medical practice and have always liked how customizable Nextgen is. Within the template editor, we can customize by provider or specialty for a better workflow for our providers.

Pros

  • Fully Customizable.
  • User friendly for providers/staff.
  • NGmobile has been extremely helpful if system is down.

Cons

  • Lacking in EMR reports that give any detailed data.
  • Upgrades do not offer a lot of enhancements.
  • Lab/Radiology ordering.

Likelihood to Recommend

If you are a multi-specialty physician office, it is very customizable, which is extremely helpful. It helps create a more efficient provider workflow.

Vetted Review
NextGen Healthcare EHR
20 years of experience

NextGen TrustRadius Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

It is used for Primary Care as well as some behavioral health usage in an integrated care setting.

Pros

  • Complex Billing
  • Interfaced Orders
  • Interoperability
  • customizability

Cons

  • Portal
  • Specific State Requirements
  • Broader Mobile Platform

Likelihood to Recommend

Best for high performing primary care offices. If you are wanting a low knowledge investment system, NextGen does not fit the mold as it requires an investment from staff to use appropriately.

Vetted Review
NextGen Healthcare EHR
12 years of experience

NextGen Review - Cardiology

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use NextGen Healthcare EHR as our EHR and our Practice Management system. So we schedule appointments through there but also contain medical records, build progress notes, bill office visits, send labs, etc. As a cardiology group we are a specialty that not many EMR systems can provide what we need, NextGen has given us opportunities to customize templates and tailor workflows to our culture.

Pros

  • Amazing account managers that will escalate items when needed and also help answer any questions or concerns we may have. They facilitate projects for us as well.
  • Recently they brought on TSI which knows a lot about cardiology and has already helped us improve workflows and cut down on clicks.
  • NextGen also has an amazing HQM webpage to help with MIPS and CMS guidelines.

Cons

  • I think they could improve on some of the knowledge level their techs have when we create a case. We do not always have the best experience.
  • Also they could improve on having a little more support for clients that are hosted by them.
  • Updating the software a bit to have less clicks is a good option for them as well to improve.

Likelihood to Recommend

NextGen Healthcare EHR is well suited in being able to handle larger clients but could improve they have to support those larger clients.

Vetted Review
NextGen Healthcare EHR
11 years of experience

NextGen

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

I work with practices and help find solutions for workflow, operations, and day-to-day obstacles. NextGen is a tool we help to document patient visits, prescribe RX, document referrals, schedule, and bill.

Pros

  • Identifies problems that exist in a department or workflow.
  • Perform routine functions and works well for GP and UC.
  • Scheduling and billing functions are pretty seamless.

Cons

  • NextGen completely misses the mark for ASCs, especially multispecialty.
  • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
  • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Likelihood to Recommend

Nextgen works well for multispecialty physician practices and generally well for FQHC and IHS. I would never recommend it for an ADC or for any type of inpatient setting.

Vetted Review
NextGen Healthcare EHR
19 years of experience