are an orthopedic practice utilizing NextGen Healthcare’s EHR and EPM systems in
our clinical operations. The EHR
supports orthopedic documentation, e-prescribing, and regulatory compliance,
while the EPM streamlines scheduling, billing, and claims management. We also utilize Therapy Suite to coordinate care between providers and therapists.
Pros
Communication
Upgrade Support
Resources
Cons
Technical Support is not in the USA, making communication difficult
To get a case escalated, most times need to ask to get it escalated
Patient Portal has to many steps to get set up and maintain running. The inbox for portal messages staff never understand.
Likelihood to Recommend
NextGen Healthcare EHR works well for specialty practices like orthopedics, offering customizable templates, therapy suite integration, and efficient scheduling and billing through EPM. The patient portal is difficult to utilize, but still functional.
VU
Verified User
Administrator in Information Technology (201-500 employees)
We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.
Pros
The inter office messages are easy to send and view
Claim history on the practice management side is easy to view and it is easy to print the HCFA
The knowledge base is helpful as is the training page for new employees
Cons
It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
It is inconvenient that only one user at a time can be working in a SOAP note
It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge
Likelihood to Recommend
NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.
Our entire clinic runs on NextGen Healthcare EHR. Business office, nurse and physician documentation, infusion documentation, patient portal, analytics. We have 12 specialty physicians in our practice who use this software on a daily basis. We use several plugins such as Luma, Instamed, NextGen Share, and we have interfaces between NextGen and our lab and radiology software.
Pros
Templates and documents are pretty easy to customize to meet our needs
Pre-visit insurance verification
Cons
PXP patient portal has been very buggy with a lot of downtime
Reporting tools can't always pull the data we're looking for
Support can be slow to respond at times.
Likelihood to Recommend
The system has so many options that at times it can be overwhelming for users to try to find what they need. Tech savvy users can accomplish a lot in this software, but folks who aren't as good with computers can really struggle.
We use NextGen Healthcare EHR as our point of care solution for all of our providers and as the hub to the other tools that connect to the system for total whole person care. This solution helps us be the true primary care providers we hope to be by having the historical and real time information at our finger tips for the encounter.
Pros
Interoperability
Customization
Ease of Use
Cons
Newer Templates
Alert Fatigue
Better Recall Plans
Likelihood to Recommend
For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.
VU
Verified User
C-Level Executive in Information Technology (201-500 employees)
We use NextGen Healthcare EHR for both our pain management office and surgery center. We love the ability to customize encounters and documents to address our constantly changing workflow.
Pros
reports
provider user support
interface with other programs
Cons
Cost
Pain Management procedure templates
Easier ways to update version of NextGen Healthcare EHR
Likelihood to Recommend
NextGen Healthcare EHR is great for customization to meet workflows and ever changing government requirements. Only issue is the NextGen Healthcare EHR Version upgrades are difficult if you do these customizations.
We have used Nextgen EPM and EMR for over 20 years. We are a multi-specialty medical practice and have always liked how customizable Nextgen is. Within the template editor, we can customize by provider or specialty for a better workflow for our providers.
Pros
Fully Customizable.
User friendly for providers/staff.
NGmobile has been extremely helpful if system is down.
Cons
Lacking in EMR reports that give any detailed data.
Upgrades do not offer a lot of enhancements.
Lab/Radiology ordering.
Likelihood to Recommend
If you are a multi-specialty physician office, it is very customizable, which is extremely helpful. It helps create a more efficient provider workflow.
It is used for Primary Care as well as some behavioral health usage in an integrated care setting.
Pros
Complex Billing
Interfaced Orders
Interoperability
customizability
Cons
Portal
Specific State Requirements
Broader Mobile Platform
Likelihood to Recommend
Best for high performing primary care offices. If you are wanting a low knowledge investment system, NextGen does not fit the mold as it requires an investment from staff to use appropriately.
VU
Verified User
Team Lead in Information Technology (201-500 employees)
We use NextGen Healthcare EHR as our EHR and our Practice Management system. So we schedule appointments through there but also contain medical records, build progress notes, bill office visits, send labs, etc. As a cardiology group we are a specialty that not many EMR systems can provide what we need, NextGen has given us opportunities to customize templates and tailor workflows to our culture.
Pros
Amazing account managers that will escalate items when needed and also help answer any questions or concerns we may have. They facilitate projects for us as well.
Recently they brought on TSI which knows a lot about cardiology and has already helped us improve workflows and cut down on clicks.
NextGen also has an amazing HQM webpage to help with MIPS and CMS guidelines.
Cons
I think they could improve on some of the knowledge level their techs have when we create a case. We do not always have the best experience.
Also they could improve on having a little more support for clients that are hosted by them.
Updating the software a bit to have less clicks is a good option for them as well to improve.
Likelihood to Recommend
NextGen Healthcare EHR is well suited in being able to handle larger clients but could improve they have to support those larger clients.
VU
Verified User
Project Manager in Information Technology (201-500 employees)
I work with practices and help find solutions for workflow, operations, and day-to-day obstacles. NextGen is a tool we help to document patient visits, prescribe RX, document referrals, schedule, and bill.
Pros
Identifies problems that exist in a department or workflow.
Perform routine functions and works well for GP and UC.
Scheduling and billing functions are pretty seamless.
Cons
NextGen completely misses the mark for ASCs, especially multispecialty.
NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
Likelihood to Recommend
Nextgen works well for multispecialty physician practices and generally well for FQHC and IHS. I would never recommend it for an ADC or for any type of inpatient setting.