nVX

TetraVX by nVX is a comprehensive platform designed to optimize telephony and contact center operations. This cloud-based solution offers a modern phone system with advanced voice, SMS, and FoIP functionality, catering to businesses of all sizes. According to the vendor, TetraVX is widely adopted across various industries, including healthcare and financial services, providing seamless and efficient communication and collaboration for professionals.

Key Features

Cloud-Based PBX: TetraVX provides a cloud-based PBX solution that eliminates the need for on-premises hardware and maintenance. It includes features such as call forwarding, voicemail, call recording, and auto-attendant.

Connect Any Device, Anywhere: TetraVX offers softphone applications for PC, Mac, tablet, and mobile devices, enabling users to connect from any device, anywhere. According to the vendor, it supports remote work and mobile workforce by allowing employees to make and receive calls on their preferred devices.

Leverage Existing SIP Phones: TetraVX is compatible with most standard SIP phones, allowing businesses to continue using their current hard phones. The vendor states that this feature helps save costs by leveraging existing investments.

Easy to Deploy: TetraVX is designed for easy deployment in the cloud, without complex infrastructure or dependencies. According to the vendor, it does not require a VPN or private connection, making it convenient to implement in various network environments.

Easy to Manage: TetraVX offers user-friendly admin and user portals for effortless management of phone and contact center features. The vendor claims that it simplifies administration tasks such as user management, call routing configuration, and call analytics monitoring.

Integrate Your Business: TetraVX facilitates seamless integration with existing workflows through features like click-to-call and CRM screen pop. According to the vendor, it enables efficient communication by integrating various communication channels and business applications.

Robust Client Conversations: TetraVX enables centralized management of voice, email, web chat, messenger apps, and social media messages between clients and contact center agents. The vendor states that it ensures consistent and personalized customer experiences by capturing communication history across channels.

Centralizing Multiple Channels: TetraVX centralizes communication history across client records, providing a unified experience across different communication channels. According to the vendor, this feature enhances customer service and streamlines communication.

Robust Reporting: TetraVX offers advanced reporting and analytics for contact center performance and efficiencies. The vendor claims that it provides valuable insights into call volumes, agent productivity, customer satisfaction, and other key metrics, enabling data-driven decision-making and continuous improvement.

Single Admin Portal: TetraVX provides a single admin portal to manage the entire communications and collaboration environment. According to the vendor, it simplifies administration tasks by offering a centralized platform for configuring and monitoring phone system and contact center settings.