Name: nVX
Author: TetraVX

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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TetraVX by nVX is a comprehensive platform designed to optimize telephony and contact center operations. This cloud-based solution offers a modern phone system with advanced voice, SMS, and FoIP functionality, catering to businesses of all sizes. According to the vendor, TetraVX is widely adopted across various industries, including healthcare and financial services, providing seamless and efficient communication and collaboration for professionals.

## Key Features

**Cloud-Based PBX**: TetraVX provides a cloud-based PBX solution that eliminates the need for on-premises hardware and maintenance. It includes features such as call forwarding, voicemail, call recording, and auto-attendant.

**Connect Any Device, Anywhere**: TetraVX offers softphone applications for PC, Mac, tablet, and mobile devices, enabling users to connect from any device, anywhere. According to the vendor, it supports remote work and mobile workforce by allowing employees to make and receive calls on their preferred devices.

**Leverage Existing SIP Phones**: TetraVX is compatible with most standard SIP phones, allowing businesses to continue using their current hard phones. The vendor states that this feature helps save costs by leveraging existing investments.

**Easy to Deploy**: TetraVX is designed for easy deployment in the cloud, without complex infrastructure or dependencies. According to the vendor, it does not require a VPN or private connection, making it convenient to implement in various network environments.

**Easy to Manage**: TetraVX offers user-friendly admin and user portals for effortless management of phone and contact center features. The vendor claims that it simplifies administration tasks such as user management, call routing configuration, and call analytics monitoring.

**Integrate Your Business**: TetraVX facilitates seamless integration with existing workflows through features like click-to-call and CRM screen pop. According to the vendor, it enables efficient communication by integrating various communication channels and business applications.

**Robust Client Conversations**: TetraVX enables centralized management of voice, email, web chat, messenger apps, and social media messages between clients and contact center agents. The vendor states that it ensures consistent and personalized customer experiences by capturing communication history across channels.

**Centralizing Multiple Channels**: TetraVX centralizes communication history across client records, providing a unified experience across different communication channels. According to the vendor, this feature enhances customer service and streamlines communication.

**Robust Reporting**: TetraVX offers advanced reporting and analytics for contact center performance and efficiencies. The vendor claims that it provides valuable insights into call volumes, agent productivity, customer satisfaction, and other key metrics, enabling data-driven decision-making and continuous improvement.

**Single Admin Portal**: TetraVX provides a single admin portal to manage the entire communications and collaboration environment. According to the vendor, it simplifies administration tasks by offering a centralized platform for configuring and monitoring phone system and contact center settings.

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Contact center software (often CCaaS) enables organizations to manage customer interactions across voice, email, chat, SMS, and social media. Key features include IVR, ACD, omnichannel routing, call recording, analytics, and CRM integration. Designed for support and sales teams, these platforms improve responsiveness and CX. Compare cloud-based solutions by features, scalability, and verified user reviews.

Contact Center

TetraVX

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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nVX

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What is nVX?