Name: Oak Engage
Author: Oak Engage

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Cross-Browser Testing

Interactive Application Security Testing (IAST)

WebOps

Development

Academic Advising

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Cost Management

Cloud Storage

Converged Infrastructure

Database Load Balancing

Fraud Detection

Hyper-Converged Infrastructure

IT Operations Analytics

Integration Platform as a Service (iPaaS)

MLOps

Managed DNS

Network Performance Monitoring

Release Management

Requirements Management

Solid State Drives

Time Series Databases

Tower Servers

Unified Endpoint Management (UEM)

Value-Added Resellers (VARs)

VoIP Monitoring

Website Hosting

Wireless LAN

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Brand Intelligence

Content Management

Data Management

Email Marketing

Gamification

Marketing Analytics

Marketing Automation

Mobile Advertising

Online Proofing

Press Release Management

Product Intelligence

Social Media Management

Social Media Marketing

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales

Secure Service Edge (SSE)

Security

Financial Services CRM

HIPAA Compliance

Internet of Medical Things

eDiscovery

Vertical-Specific

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### Intranet Management
User feedback on Oak Engage's intranet management functionality varies, with some praising its ease of use and others highlighting areas for improvement. While some users appreciate the platform's intuitive design and robust features, others have encountered challenges related to the structure of their existing sites. Despite these mixed reviews, Oak Engage's customer support and guidance in optimizing intranet performance have been consistently commended. The platform's potential for enhancing internal communication and streamlining information dissemination is recognized, although there are suggestions for further customization and mobile optimization.

### Mobile Accessibility
Some users appreciate the customizable sign-in process offered by the branded app version, which aims to cater to individual user needs. However, concerns have been raised about the app's limitations, such as the inability to zoom into pictures on the timeline and challenges with onboarding employees without company email addresses or laptops. While the platform's idea sharing and support features are praised, there are suggestions for improvements, like enabling users to read emails within the app without the need to open it separately.

### Employee Engagement
Users appreciate Oak Engage for its ability to facilitate quick and easy communication with employees, enabling the dissemination of important information to specific sets of employees efficiently. However, some users have expressed concerns about certain limitations, such as the inability to zoom into pictures on the timeline and challenges with onboarding employees without a company email address or laptop. Despite these drawbacks, Oak Engage serves as a valuable platform for celebrating promotions, sharing operational changes with field employees, and fostering interaction among store employees.

### Account Management
Users have varying opinions on Oak Engage's account management effectiveness. While some praise the responsiveness and helpfulness of the support and Account Management team, others find the platform less intuitive to use as the company has grown. The account team's willingness to find solutions promptly is appreciated, but there are concerns about the loss of the company's initial approachability and agility.

### Onboarding and Training
Some users appreciate Oak Engage's training resources, such as training docs and recorded videos, which they find helpful in navigating the platform. However, there are concerns about the evolving corporate nature of the company impacting the quality of support and the account team's proficiency in guiding users through the onboarding process. While some users find the platform easy to use with minimal training required, others feel that additional training and knowledge on the business end could enhance their experience further.

Users of Oak have provided several recommendations based on their experiences with the software. The most common recommendations are as follows:

1. Plan the site before building: Reviewers recommend taking the time to plan out the site before starting the building process. This approach is believed to make the job easier and more efficient. By having a clear plan in place, users can ensure that all necessary features and content are included.

2. Get in touch with the team for advice: Customers suggest reaching out to the Oak team directly to discuss requirements and seek guidance on the system's capabilities. This way, users can receive expert advice tailored to their specific needs and ensure that they are making the most of the software's functionalities.

3. Play around with applets and consult an account manager: Users emphasize the value of exploring all the available applets within Oak and taking advantage of its numerous features and options. They also recommend speaking to an account manager for assistance and support while navigating through different applets and features.

By following these recommendations, users believe that they can maximize their experience with Oak, ensuring a successful setup and effective communication of information to a group.

Easy-to-use Platform: Reviewers found Oak Engage to be easy to use and navigate, making it suitable for all types of workers. Many users appreciated the platform's simplicity in design, which allows them to create attractive content with very little training.

Helpful Customer Support: Users expressed love for the customer support provided by Oak Engage. The support team was found to be lovely and helpful, willing to go the extra mile to ensure that users receive the experience they want and need. This level of support was particularly reassuring for users who may need assistance when encountering technical issues.

Promotes Team Engagement: Oak Engage enables communication and interaction, allowing users to create a sense of community within their business. Overall, team members believe that the service optimizes engagement, as it promotes teamwork and collaboration among employees throughout an organization.

Limited Mobile Functionality: Some users have expressed frustration with the way certain pages are displayed on Oak Engage's mobile app. This experience can be different from that of the desktop version and cause inconvenience to users who rely on their mobile devices for work.

Challenging Understanding of Structure: Several reviewers mentioned struggling with understanding how Oak Engage works, especially during the initial stages. The complexity of the software's structure has made it difficult for some customers to navigate smoothly and use efficiently.

Lack of Tailored Applets: Many users feel that Oak Engage could benefit from more tailored applets. These features could be better edited and customized to meet specific needs, which would enhance user experiences across a wide range of applications.

Oak Engage in Newcastle Upon Tyne offers Corporate Engagement & Enterprise Engagement, an Intranet solution designed to support improve employee onboarding and engagement, as well as enterprise collaboration.

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Intranets are internal company networks that serve as digital workplaces that employees can use to find frequently needed information and documents, or communicate. Intranet software helps corporations and other entities maintain these networks and address various needs associated to private networks such as secure access for employees (and exclusion of non-employees), data privacy & compliance across its communication channels, as well as searchability of any shared knowledge.

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Oak Engage

Overview

What is Oak Engage?