In TrustRadius reviews, Odoo is primarily utilized to streamline and centralize core business operations, with a strong focus on inventory and sales management. Reviewers highlight its effectiveness in handling product stock and merchandising, alongside robust sales and order processing, from generating quotes to tracking leads. Its user-friendliness and flexibility are frequently cited strengths, with half of reviewers praising its intuitive design for product management and CRM functionalities.

While Odoo consistently enhances operational efficiency and improves inventory control, some reviewers report challenges with customization, often requiring coding or external implementation. Specific inventory features, such as electronic guide generation, have shown inconsistencies, and certain integrations, like the WhatsApp API, can be difficult. Buyers should also anticipate potentially extended implementation timelines.

Pros

Streamlines and centralizes core business operations
Effective for inventory management and product stock control
Robust sales and CRM functionalities including lead tracking and quoting
User-friendly interface and intuitive design
High flexibility and integration capabilities via open architecture

Cons

Advanced customization often requires coding or external implementation
Inconsistencies reported in specific inventory features like electronic guide generation
Usability challenges for certain features such as email template configuration and report generation
Difficulties integrating specific external services like WhatsApp API and Gmail CRM
Implementation processes can be extended and require significant troubleshooting

What positive or negative impact (i.e. Return on Investment or ROI) has Odoo had on your overall business objectives?

From 6 reviews | Last Published May 27, 2026

Summary

Odoo has demonstrated a positive impact on business objectives for several reviewers, primarily through enhanced operational efficiency and improved inventory management. Three of six reviewers noted significant time savings, with tasks being completed more quickly and reporting functions streamlined. Similarly, 3 of 6 reviewers reported positive outcomes in inventory control, including better product location and a substantial reduction in inventory shrink. Furthermore, Odoo has enabled the consolidation of multiple business workflows into a single platform, a benefit cited by 2 of 6 reviewers, leading to a more integrated system. However, these benefits are balanced by concerns regarding the implementation process, as 2 of 6 reviewers experienced extended timelines and significant troubleshooting, suggesting that the initial investment in setup can be substantial and potentially delay the realization of ROI.

Top Quotes

Improved Efficiency and Time Savings

“Tasks that would take all day in SAP are finished in the morning with Odoo”

Inventory and Stock Management

“In my case, managing inventory helps me more easily locate the most specific products that I require. Currently, we do not have details of mismatches with the products, so my inventory and my stock are kept perfectly updated.”

Consolidation of Workflows

“We have been able to close out subscriptions from several seperate platforms and consolidate many of our needs and workflows into Odoo. is: Sales team was able to leave behind Zoho CRM, Asana task managment, and a plug in for shared inbox.”

Describe how you use Odoo in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 6 reviews | Last Published May 27, 2026

Summary

Odoo is frequently utilized by organizations to streamline and centralize various core business operations, with a strong emphasis on managing inventory and sales processes. Four of six reviewers highlighted its effectiveness in handling inventory, encompassing both product stock and merchandising materials for sales efforts. Similarly, 4 of 6 reviewers reported using Odoo for sales and order processing, from generating quotes to tracking leads and managing customer transactions. The platform also serves as a critical tool for financial management, with 3 of 6 reviewers specifically mentioning its application for accounting and reporting. A significant benefit, cited by half of the reviewers, is Odoo's ability to consolidate previously disparate systems into a single, centralized data hub, thereby enhancing workflow efficiency and data integrity across departments like engineering, sales, production, and shipping. This integration helps address problems related to data fragmentation and manual processes.

Top Quotes

Inventory Management

“we also manage our product inventory and additionally we also manage our merchandising stock that we use for the visits made by people from the sales department when they are trying to attract new clients.”

Sales and Order Processing

“in which we record the purchases we make, the sales we make to our clients, the quotes that we send them according to the requirements that our clients make to us daily”

Accounting and Reporting

“We use Odoo for reporting & accounting purposes.”

Please provide some detailed examples of areas where Odoo has room for improvement.

From 6 reviews | Last Published May 27, 2026

Summary

Reviewers frequently highlight several areas where Odoo could be improved, primarily concerning the complexity of customization, specific challenges with inventory management, and difficulties with certain integrations and feature usability. While the platform offers substantial flexibility, 3 of 6 reviewers noted that leveraging this often requires coding or external implementation, suggesting a steeper learning curve for advanced configurations. Furthermore, 2 of 6 reviewers pointed to specific issues within inventory management, such as inconsistencies in electronic guide generation and product stock deductions. Similar concerns about ease of use were raised by 2 of 6 reviewers regarding features like email template configuration and report generation, often requiring technical knowledge. Additionally, 2 of 6 reviewers experienced difficulties with integrating external services, specifically mentioning the WhatsApp API and Gmail inbox functionality for CRM.

Top Quotes

Customization and Flexibility

“The system offers great flexibility; however, it is too much and requires coding. For example, changing a Sales order PDF requires coding to modify the document.”

Inventory Management Issues

“Another detail to improve from my point of view would be when generating the electronic guides, although we have a good order, it sometimes happens that the same system separates certain products and makes jumps in the correlatives of the guide numbers, and this could generate inconveniences if we have an audit, this happens if a purchase order is confirmed today, for example but the guide is generated in 2 weeks, the day the order was confirmed I set aside a guide number but At the time of generating said guide, it takes the following correlative that corresponds, making us lose the guide number set out at the beginning.”

Ease of Use for Specific Features

“I would like to see easier to configure email templates that do not require a coding background to edit / manipulate.”

Please provide some detailed examples of things that Odoo does particularly well.

From 6 reviews | Last Published May 27, 2026

Summary

Odoo is frequently highlighted by reviewers for its strong capabilities in several core business functions, particularly its ease of use and flexibility. Half of the reviewers (3 of 6) specifically praised the platform's overall user-friendliness, noting its intuitive design and straightforward processes. This ease of use extends to critical areas such as product management, which 3 of 6 reviewers found simple and efficient for both initial setup and detailed modifications. The system's robust sales and CRM functionalities also received positive feedback from half of the reviewers, who appreciated its effectiveness in managing opportunities, tracking leads, and streamlining the quoting process. Furthermore, 3 of 6 reviewers consistently pointed to Odoo's inherent flexibility and integration capabilities, emphasizing its open architecture and ability to connect with various external systems and tools, which enhances its adaptability for diverse business needs.

Top Quotes

Product Management

“The creation of products is extremely simple, I like that it does not complicate you to put a lot of detail, of course if you want to put more detailed information later it allows you to do it without problems”

Inventory Management

“The fact that I can manage my inventory of my warehouse is very convenient, I only generate my stock report of the products we have in stock and taking inventory is easier”

System Flexibility and Integration

“Great flexibility in manufacturing assembly for a low cost.”

View All Reviews

Odoo Reviews

22 Reviews

The most complete ERP you can find

Rating: 9 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

It is our ERP for daily use, in which we record the purchases we make, the sales we make to our clients, the quotes that we send them according to the requirements that our clients make to us daily, we also manage our product inventory and additionally we also manage our merchandising stock that we use for the visits made by people from the sales department when they are trying to attract new clients.It has helped us to have more order in the sense that before we made quotes in Excel files and sometimes we lost the files, with Odoo the saving is automatic, simpler, there are no complications

Pros

The creation of products is extremely simple, I like that it does not complicate you to put a lot of detail, of course if you want to put more detailed information later it allows you to do it without problems
The fact that I can manage my inventory of my warehouse is very convenient, I only generate my stock report of the products we have in stock and taking inventory is easier
The management of opportunities in the CRM is also great, because the guys from the sales department generate their opportunity, place what their client is requiring and we, the logisticians, can automatically generate the quote for what they are requesting, and from there they can only download their quote and send it to their clients.

Cons

We are currently testing Odoo with another provider and it has some more functions than the previous version that we were using, and something that I see perhaps that could be improved would be in the projects part, where the tasks carried out are recorded, it would be great if perhaps there was a counter that tells you the start time and when you finish your task, click again and it will be more accurate
Another detail to improve from my point of view would be when generating the electronic guides, although we have a good order, it sometimes happens that the same system separates certain products and makes jumps in the correlatives of the guide numbers, and this could generate inconveniences if we have an audit, this happens if a purchase order is confirmed today, for example but the guide is generated in 2 weeks, the day the order was confirmed I set aside a guide number but At the time of generating said guide, it takes the following correlative that corresponds, making us lose the guide number set out at the beginning.
And another point to improve or well it is a point that I have seen that should be improved is that sometimes when the release guide for a product is being issued, this product is not discounted from the actual inventory stock, I don't know if it is an internal error, but it has been happening and it happened very frequently a couple of years ago, the good thing is that we also keep an inventory in a separate cardex and in this way we can corroborate the exact reality

Likelihood to Recommend

Odoo is very convenient because in a single ERP you basically manage the entire operation of your company, from purchases, sales, inventory, projects, daily tasks, to payments and other accounting functions, it is a super complete tool that I particularly like a lot, because I know of others that are much more complicated because each function is in different applications.Now something that would perhaps be brilliant as a point of improvement for the accounting department, would be that if we receive a purchase and attach the guide or invoice for that purchase to Odoo, it is immediately copied to the accounting module and there is no need to download the document and enter it manually, for me it would be a plus if that could be improved

María Gabriela Gómez Parejo

logistic analyst at IPM Ingenieros Soluciones Integrales (11-50 employees)

Vetted Review

4 years of experience

View profile

A powerful all in one tool that just needs some customization.

Rating: 5 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

We use Odoo for the entirety of our backend workflows. Engineering, Sales, Production, Inventory, and shipping are all handled in Odoo's different modules to ensure a centralized data center of truth. The only area we do not use is marketing/ email management. This is an area we are currently working on building out now that we have built out the majority of the applications.

I personally work in sales and primarily work within the Sales and CRM modules to track new leads and convert to sales and close. Occasional use of inventory to check on stock levels or shipping needs.

Pros

The activity function is very effective in ensuring that work is effectively handed off between the different departments or as simple reminders.
Overall application design is easy to follow and understand.
invoicing and sales order system work well for our needs. except in the case of making some edits like removing an item from the sales order lines.

Cons

I would like to see easier to configure email templates that do not require a coding background to edit / manipulate.
The Email to CRM pipeline often has issues pulling from our shared gmail inbox. I like how emails show on sales order or invoice history
We struggle alot with duplicate customer profiles and find that it is hard to keep a company profile organized when there are multiple private emails associated with that company.

Likelihood to Recommend

It is well suited for inventory tracking, shipping and sales work flows. While some customization is needed to make it functional, if done correctly Odoo can serves as a powerful one stop shop for all of a businesses needs.

The ease of customization for email templates, both for sales communications and marketing outreach leaves something to be desired. Perhaps our team hasn't explored this fully enough. I have personally found it intimidating in trying to construct a news letter using the email marketing module.

Verified User

Representative in Sales (11-50 employees)

Vetted Review

2 years of experience

Business Saver

Rating: 10 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

We use Odoo CRM for our business needs and it has been one of the right choice we made. It helps us to track all our leads at one place and we can segregate our leads based on the pipeline. Follow-ups is very easy with Odoo and integrating it with our VOIP helped us to check the sales team performance effectively and chance of missing sales is very less as we can see all our lead prospects in one place

Pros

Tracking Leads and checking the sales pipeline effectively
Doing Followups based on the user needs
Easy integration with other API tools like VOIP etc

Cons

Integrating WhatsApp API should be more easy

Likelihood to Recommend

We are well known organization with more than 100 leads per day and maintaining all these leads with manually efforts is almost impossible and chance of missing a lead is high. Odoo solved this as we can add all the leads with in this and our sales executives simply pick the leads or automatic assign based on team. It helps us to track the pipeline of sales performance of a particular day or timeline very easily. It helps us to do follow-ups effectively as we can see the all the information right before us

Verified User

Program Manager in Marketing (51-200 employees)

Vetted Review

2 years of experience

Finding Customization Excellence with Odoo

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use Odoo for reporting & accounting purposes. We are a conveyor belting shop that works with an extensive inventory, and we have found Odoo to be an excellent platform for managing inventory, processing orders, bills, invoices, etc., and reconciling our accounts. The main apps that we work with are accounting, sales, purchase, and inventory, but we have others for reference as well.

Pros

Managing Inventory- especially working with landed costs
Reporting- Balance Sheet, P&L, Cash Flow, etc.
Bank Reconciliation

Cons

Connecting Sales & Purchase to track the flow of outside orders
End of year closing procedures
Inventory Valuation procedures

Likelihood to Recommend

We used to use SAP Business One and found it very difficult and expensive to make any modifications to specifically fit our business needs- Odoo is very adaptive- any business that feels that it has a unique set up for inventory or sales processes, Odoo is the best for crafting a unique, personalized approach to accounting for your business needs.
The only scenario that I would say wouldn't be the best is if you are company that needs to "close" months and periods- Odoo is set up to be able to continuously look back to prior periods and still make adjustments, which can be difficult if a transaction occurs that you don't realize will affect a prior period and then you have to amend reports.

Robert Hochberg

Revenue & Administration Manager in Finance and Accounting at Ino USA Inc. (11-50 employees)

Vetted Review

3 years of experience

View profile

Customizable ERP that's affordable.

Rating: 7 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We use Odoo as our sales, accounting, manufacturing, service and inventory control system. We had several less efficient systems in place prior and with Odoo we have been able to combine them into one. We also like it because there is a communications system built in. You can tag people in messages and assign activities. It makes it very helpful to reenforce the importance of communication amongst the teams.

Pros

Easy to add or archive product.
Sorts customer information easily.
Integrates with other programs like slack.

Cons

We had to work with an implementation team to customize Odoo into something that could truly work for us.
I would like to be able to run some reports in an easier way.
We did have to implement the use of an iOT box as well for something like printing barcode stickers.

Likelihood to Recommend

Over-all, due to the customizations we were able to make to Odoo, we were able to make it work for our company. We are a company of only about 45 people and I think Odoo can support smaller companies like ours. I don't think it would suit larger corporations with large warehouses. So I gave it a 7 because for the price of the base product and the implementation team, I feel we got what we need. It took us almost a year of meetings and discussions and playing around in a sandbox version to get where we could launch it and then almost another year after the launch of tweaks and changes and support from the team.

Verified User

Employee in Manufacturing (11-50 employees)

Vetted Review

1 year of experience

Odoo for SMB.

Rating: 1 out of 10

Incentivized

April 5, 2025

Use Cases and Deployment Scope

We use Odoo to manage our sales, inventory, manufacturing work orders, service orders, and accounting.

Pros

Great flexibility in manufacturing assembly for a low cost.
Very open and flexible system.
Integrates with many other systems.

Cons

Customer service is nonexistent. You will need a 3rd party to assist you.
The system has an open app for integrating with other programs. These are developed by third parties and can be hit or miss in functionality.
The system offers great flexibility; however, it is too much and requires coding. For example, changing a Sales order PDF requires coding to modify the document.
Initial implementation is clunky and seems to require a 3rd party just for setup.

Likelihood to Recommend

Implementation was a terrible experience for us. Because it required a third party, we ended up way over budget and schedule. While Odoo advertises that it works with many systems, these third-party integrations often don't work out of the box and require extensive coding to set up. Furthermore, these "apps" can frequently break or lose integration.

Verified User

Vice-President in Corporate (11-50 employees)

Vetted Review

1 year of experience

I will gladly do Odoo again.

Rating: 7 out of 10

Incentivized

August 27, 2024

Use Cases and Deployment Scope

We are using Odoo for Sales and Inventory which seamlessly integrates with the products on the websites. This means the Sales teams effectively manage the products on the back end and front end is automatically maintained.

Pros

Product integration on websites
Customization is endless

Cons

It would be great if one could load Marketplace Modules on Odoo.online
Documentation is lacking for customers that want to do self-serivce on Odoo.online
Not having product dimensions as standard feature is a major downfall

Likelihood to Recommend

Odoo is well priced for small teams and negotiable on enterprise level.

Verified User

Vice-President (1-10 employees)

Vetted Review

1 year of experience

Odoo is getting better.

Rating: 7 out of 10

Incentivized

August 26, 2024

Use Cases and Deployment Scope

We use it as our ERP system. We will also be using it as our POS.

Pros

Manufacturing orders.
Support
Shipping

Cons

POS is missing a lot of functionality.
Can be glitchy.
Seems to do MOST of everything. But has gaps.

Likelihood to Recommend

It does seem to be getting better now that Odoo Corp is getting more involved. It is good in manufacturing but not in POS.

Verified User

Administrator in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Odoo has made quotes/sales orders a breeze!

Rating: 9 out of 10

Incentivized

June 10, 2024

Use Cases and Deployment Scope

We use Odoo as our CRM and sales software. It gives us an easily accessible, centralized hub to view information pertaining to all aspects of the sales process including production and billing. That way, if a customer calls with a question about an order that I was not in charge of, I am still able to see where we are in the process and what the conversation has been between them and their sales rep. Super convenient and helpful!

Pros

Customer contact information
Quotations and sales orders
Invoicing and inventory management

Cons

Production information and organization
Cost of goods/margin calculation
Tax exemption

Likelihood to Recommend

Odoo fits what we need to make quotes and take orders. Customer information is easily organizable and searchable which makes it convenient to pull up a list of someone's previous orders. This is very important for us to make sure the customer is getting the same size/specs on their flags and hardware.

Verified User

Employee in Sales (11-50 employees)

Vetted Review

3 years of experience

In my opinion, dishonourable company

Rating: 1 out of 10

November 1, 2023

Use Cases and Deployment Scope

In my opinion, What a horrible company! The first interaction I had with the human at this company was to tell me that the purchase we made was too little and that they were going to charge us double or erase everything we've done! When they spoke to me, they claimed that their website charged the wrong amount because our company operates in different countries and therefore they would be doubling the price. He then stated that they were allowed to do this because their terms of service so that they can change the price and less specified in writing. However, when we made the purchase it was specified in writing exactly how much we would have to pay. I guess they don't honour their own terms of service. I think this company has certainly earned the poor score and bad reviews it has... I saw that before purchasing and figured that we would be fine since I would just rely on the fact that I was never going to deal with anyone at the company. However, not so. In my experience, the company had such poor customer service that I think they would be better off to just get rid of all of the people and make it purely software, I think at least then you would know what you get...

Pros

In my opinion, software works fine as long as you don't need to interact with their people

Cons

In my opinion, terrible customer service
In my experience, they don't even honour their own terms of service
In my opinion, untrustworthy

Likelihood to Recommend

I think if this Company got rid of their customer service team and made it purely software, then at least you would know what you get as the software would honour its programming.

Verified User

Account Manager in Corporate (11-50 employees)

Vetted Review

1 year of experience

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The most complete ERP you can find

Rating: 9 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

Pros

The creation of products is extremely simple, I like that it does not complicate you to put a lot of detail, of course if you want to put more detailed information later it allows you to do it without problems
The fact that I can manage my inventory of my warehouse is very convenient, I only generate my stock report of the products we have in stock and taking inventory is easier
The management of opportunities in the CRM is also great, because the guys from the sales department generate their opportunity, place what their client is requiring and we, the logisticians, can automatically generate the quote for what they are requesting, and from there they can only download their quote and send it to their clients.

Cons

We are currently testing Odoo with another provider and it has some more functions than the previous version that we were using, and something that I see perhaps that could be improved would be in the projects part, where the tasks carried out are recorded, it would be great if perhaps there was a counter that tells you the start time and when you finish your task, click again and it will be more accurate
Another detail to improve from my point of view would be when generating the electronic guides, although we have a good order, it sometimes happens that the same system separates certain products and makes jumps in the correlatives of the guide numbers, and this could generate inconveniences if we have an audit, this happens if a purchase order is confirmed today, for example but the guide is generated in 2 weeks, the day the order was confirmed I set aside a guide number but At the time of generating said guide, it takes the following correlative that corresponds, making us lose the guide number set out at the beginning.
And another point to improve or well it is a point that I have seen that should be improved is that sometimes when the release guide for a product is being issued, this product is not discounted from the actual inventory stock, I don't know if it is an internal error, but it has been happening and it happened very frequently a couple of years ago, the good thing is that we also keep an inventory in a separate cardex and in this way we can corroborate the exact reality

Likelihood to Recommend

María Gabriela Gómez Parejo

logistic analyst at IPM Ingenieros Soluciones Integrales (11-50 employees)

Vetted Review

4 years of experience

View profile