What is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application so teams can support customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, and professional services. The configurable software can manage both ticket & task workflows.
Help Desk:
OneDesk includes helpdesk software and uses a multi-channel ticketing system to give users the flexibility of creating tickets in any way desired, and enables users to collaborate as well as help customers resolve issues. Automations are customizable and allow users to set up complex workflows. Its knowledge management system includes the use of knowledge bases that lets users publish self-service articles for customers.
Project Management:
OneDesk's project management features include multiple view layouts so users can filter and group tasks in any preferred way. A task list flat view can be used for assignees to keep track of their workload. Roadmap, Gantt, and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members.
Categories & Use Cases
Videos
Screenshots
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Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, German, Spanish, Portuguese, French |
FAQs
What is OneDesk?
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.
How much does OneDesk cost?
OneDesk starts at $55.
What are OneDesk's top competitors?
HappyFox Help Desk, Zendesk Chat, and HappyFox Live Chat are common alternatives for OneDesk.