Excellent product for alerting and emergency messaging
July 25, 2022

Excellent product for alerting and emergency messaging

Rebecca Stewart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!
  • Easy to add to alerting actions
  • Easy setup
  • Easy to change settings such as priority, reminder...
  • You can also provide your OnPage address to family members for real emergencies
  • It could be easier to shut off paging once you respond
  • It would be nice to have a calendar feature so that it did not page when I'm not on call
  • Would also like it if I could pause paging for a period just in case I forget to turn it back on
  • over-rides silenced phone setting
  • easy to use addressing
  • different tones for different priority messages
  • Improved support of after-hours incidents
  • Improved team communication
  • Improved system performance

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Solved the problem of not receiving the incident text messages when the ringer on my phone was off while I am sleeping.

It can be super frustrating when it continues to page while I am trying to concentrate on troubleshooting an issue.