OnPage

I use OnPage for on-call situations. OnPage helps me take my pager with me wherever I go.

OnPage is used in our organization for after hours monitoring of critical alerts and off-hours support requests. It has unchained our on-call staff from their desk over the weekend. The system efficiently parses our notification parameters and alerts the scheduled resource when a notification requires their attention. With the scheduling feature it's practically set and forget with minimal work required week over week.

We use OnPage to notify our support staff when a customer leaves a support voicemail after hours, and it notifies the on-call resource that there's a new unheard message. There's also an escalation process to keep team leads informed when certain time thresholds have been exceeded; i.e. if the message or messages have not yet been heard because there's more than one concurrent issue. (We only have one after-hours on-call person assigned at a time.)

I ran into a problem with receiving alerts from the servers because we were using text and email for alerting. Since I usually turn off the ringer on my phone when I am sleeping, I was not receiving the incident text messages in a timely fashion. I had used OnPage at a previous employer so I purchased that and it has solved the problem. It's easy to add your OnPage address to alerts and OnPage ignores that the phone is on silent and sounds an alert anyway. Perfect!

We use OnPage as our on-call alert system via integration with ConnectWiseManage. It does a wonderful job handling alerts and ensuring that emergencies are handled in a timely manner by our engineers. With its ability to bypass sound settings and do not disturb settings we are confident all alerts reach and notify the staff of need.

In the past, we had issues where engineers would not receive alerts relying on email and SMS. OnPage has given us peace of mind. It allows direct alerts for critical incidents and after-hours support. Engineers now are alerted no matter what, if they have their phone on silent, the alert still goes through and is persistent, this allows us to know that the critical incident or after-hours support request will be actioned within SLA requirements. It has assisted in keeping clients satisfied knowing that their issues will be looked after in a timely fashion.

OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number like usual and if it is after 5pm, they will hear the generic recording and press the number to page the on-call tech. The page is immediately sent and whoever has their pager turned on in the application will hear a loud alert/noise repeatedly until it is acknowledged.

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows our technicians to prioritize the tickets that need to be completed. We use the app for on-call purposes. It works great for what we use it for. We have never had any issues. Works great for us.

We use OnPage for 24/7 crisis work in our community. We respond to homeless and runaway youth and help to provide them with a safe option. I feel overall it is a great product and is used very effectively in the job we do. It also makes for handoff of on-call duties easier between workers. There have been some reported bug issues, however, I personally have not had an issue.

We use it for alerting when a staff person is on call. It was put in place to replace calls from a call center. So far, it's been more effective in alerting, plus it allows us to note and update tickets without loading the ticketing system. We as a company like it.

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows for our technicians to prioritize the needs during off hours. Customizing the alerts to be focused on the priority information was key. OnPage allowed for this to be completed easily and conveniently.

OnPage has helped my company with their on-call overnight when the Pharmacy is not open. Their program is very user-friendly and very helpful. They send us messages through an app platform that sends us a text with the message so we do not have to speak to anyone.

We use OnPage to deliver urgent messages to our IT staff. Multiple monitoring systems are configured to use OnPage to send alerts and those alerts ALWAYS get through! Critical system monitoring needs to notify IT at all hours of the day and OnPage has never failed us to get the message through to our staff.

We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for the check-in desk to send a quick email to our @onpage email address alerting us via the app on our phone.

We use OnPage to ensure research activities are conducted in a timely and efficient way 24/7. This prevents staff from waiting in person and ensures a work-life balance while the staff is on-call. OnPage is a valuable research tool that facilitates communication across interdisciplinary teams to improve and support clinical research.

We use OnPage daily at my office place. we are a home infusion pharmacy. Since we don't operate 24/7 in the branch, the on-call clinicians require a paging service, an on-page is as good as it gets. Pros: better than a traditional "beeper"; ability to send PHI via secure app on any smartphone is a major convenience; can also forward pages easily with the integration of company-wide contacts so just search an employee's name and you can forward it to them. Cons: UX is a little busy, variations in text size/font might help, otherwise the system is perfect for our applications. Often times we will receive calls after-hours from patients or physicians for urgent matters. These calls go to our answering service who will then page the on-call clinician at the pharmacy. From there, we can either call the sender (directly from the app!), forward to a more appropriate colleague, or proceed to handle the situation offline. OnPage has been a great asset in facilitating our workflow after hours.

Our team uses OnPage for research. We receive information from healthcare providers when potential participants or currently enrolled ones are admitted to the hospital. Participants also page us if they have questions about the research study. With OnPage, we are aware of when our participants are in the hospital and can contact them for more information when necessary.

This service has provided the ability to conduct business and receive pertinent documents, as well as send documents remotely away from the office. Completing investigations has become much easier with the ability to receive and disseminate important documents during an investigation. Often medical information is needed in a timely fashion, within two hours, to make important medical decisions for a client.

We use OnPage for emergency response work. Its a reliable system that has never let us down. It would be a very big deal if a system dropped or delayed a notification, but so far OnPage has proven to be a trustworthy tool that we rely on every day. Highly recommend!

We use OnPage for on-call alerting after hours and on weekends. This addresses any issues our company faces regarding after-hours alerting and other specific cases where we may need to have someone on our staff alerted of an issue after our typical working hours. The scope includes 10+ users, and the assigned user is rotated weekly but this can easily be changed using the built-in OnPage features.

OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.

We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.

We use OnPage for notification on HazMat incidents. We communicate with it and talk about things that are going on. It is helpful for knowing when something happens. It helps us to communicate. We talk via OnPage. It helps us to know about when HazMat incidents happen. It is useful for communication. It works like a pager. We use OnPage to communicate in real time about emergency incidents that we need to respond to. OnPage helps us to make sure we get notifications in a timely manner and that our team is talking to each other about the details of an incident.

Our medical practice uses on-page to deliver pages reliably to our on-call physicians. It allows us to receive pages with patient contact information and summaries of their problems on our smartphones, allowing us to have a reference of that information so we can address their problem correctly and if we are not able to get to the phone immediately, have access to what we need rather than having to call our service back

With OnPage, we were able to solve our staffing issues. Before OnPage, we required employees to be on site 24/7. With OnPage, we are able to allow employees to remain at home during evening and night shifts so they don't have to remain at work all night. OnPage will message the employee to let them know a package is arriving. The employee will return to work to receive the package then return home.