Overview
What is OnPage?
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
Convenient and reliable software
After Hours Made Easy
A "set and forget" workhorse of a tool!
Excellent product for alerting and emergency messaging
OnPage is a must have in the MSP world
OnPage Review
OnPage Review
Works exactly as advertised. Great ease of use.
User Friendly App That Allows For Quick Crisis Response
Works Well, Definitely Better Than a Call Center
Excellent alerting pager app
Simple and user friendly program
OnPage gets the message THROUGH!
A Great App!
OnPage is All You Need!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
OnPage Mobile
$13.99
Enterprise Silver
$22.99
Enterprise Gold
$28.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $13.99 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is OnPage?
OnPage Features
- Supported: OnPage alerting and secure messaging
- Supported: On-call scheduling
- Supported: Post-incident reporting and Audit Trail
OnPage Screenshots
OnPage Videos
OnPage Integrations
OnPage Competitors
OnPage Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
OnPage Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(36)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly valuable for after-hours calls, allowing them to leave voice messages that are promptly alerted to on-call technicians' phones. This feature ensures timely communication and efficient response times, even when the staff is not physically present in the office. Additionally, OnPage's flexible scheduling feature has been praised by users for its ability to seamlessly switch on-call responsibilities between team members. This simplifies the process of managing on-call rotations and ensures that critical alerts are always directed to the right person.
IT professionals highly recommend OnPage due to its ease of use and reliability in replacing bulky and unreliable pagers. By utilizing this app, they no longer experience the frustration of missed or delayed incident alerts caused by phone settings. OnPage bypasses these settings, sounding an alert anyway and providing peace of mind to engineers who rely on immediate notifications for critical incidents. The app also serves as an effective replacement for call center communication, allowing for easy noting and updating of tickets without needing to load the ticketing system. This streamlines workflows and facilitates faster response times during emergencies and urgent support requests.
In healthcare organizations, OnPage has gained popularity for its reliability, accuracy, and user-friendly interface when transmitting after-hours messages to on-call physicians. It ensures prompt attention to patient needs outside regular office hours by delivering pages with patient contact information and problem summaries directly to healthcare providers' devices. Similarly, medical practices utilize OnPage to notify healthcare providers when patients arrive at the clinic, enabling timely care and avoiding unnecessary delays.
The app's effectiveness extends beyond healthcare settings. For example, crisis workers have found OnPage invaluable in responding to homeless and runaway youth. It facilitates efficient communication and seamless handoff of on-call duties during critical moments. In the realm of research activities, OnPage ensures timely and efficient communication by providing 24/7 access for researchers and enabling effective coordination across interdisciplinary teams. It also offers convenience in sending and securely forwarding sensitive information, such as patient health records, making it particularly useful in a home infusion pharmacy.
OnPage's benefits are not limited to specific industries but extend to various professional environments. For example, it allows for remote document delivery and dissemination during investigations, enhancing the efficiency of investigative processes. Additionally, OnPage plays a crucial role in emergency response work by providing a reliable and trustworthy notification system. Its integration with other software solutions, such as ConnectWiseManage and batch scheduling software, further enhances its capabilities and widens its range of use cases.
OnPage has also proven to be a valuable tool for on-call purposes in various industries. It ensures timely and efficient communication for research activities, allowing researchers to receive critical alerts 24/7. The app's integration with ConnectWiseManage enables seamless handling of alerts and ensures timely responses to emergencies. In crisis work, OnPage assists in effective communication and the smooth handoff of on-call duties, providing crucial support for responding to homeless and runaway youth.
IT staff relies on OnPage for reliable and prompt delivery of urgent messages, ensuring that critical system monitoring notifications reach the right people at all hours. It notifies support staff of new voicemails after hours, allowing for efficient escalation processes and keeping team leads informed. OnPage has also solved staffing challenges by allowing employees to remain at home during evening and night shifts, reducing the need for on-site presence while maintaining effective communication channels.
OnPage is not limited to specific industries or professions—it offers benefits across the board. Whether it's facilitating workflow after hours by enabling direct communication with callers and handling situations offline or assisting in prioritizing high-priority tickets during off-hours, OnPage supports efficient ticket management for technicians. In clinical research settings, it improves interdisciplinary team communication and coordination, enhancing support for ongoing research activities.
With its secure message relay system, OnPage serves as a reliable alternative to pagers in medical practices. It avoids the limitations of traditional pagers by allowing message tracking, forwarding capabilities, and easy documentation of critical information. Furthermore, it integrates seamlessly with batch scheduling software, providing instant notifications for automated jobs and ensuring seamless on-call rotations.
In summary, OnPage offers a wide range of use cases across multiple industries. Its features such as after-hours call management, flexible scheduling, reliable alerting system, easy integration with other tools, facilitate effective communication, timely response to incidents, streamlined workflows, and improved coordination among team members. By addressing the challenges of receiving timely notifications and ensuring efficient communication during critical moments, OnPage has become an indispensable tool for organizations seeking reliable and efficient communication solutions.
Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.
Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.
Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.
Outdated User Interface: Several users have found the user interface of the app to be confusing and outdated, suggesting that it could benefit from a facelift to bring it up to modern design standards. Some users have also mentioned that the UI could be more user-friendly and offer more options.
Difficulty in Navigation: A number of users have experienced difficulty navigating the OnPage site due to lack of recent logins, indicating that the management interface may not be intuitive. This has caused frustration for some users who are looking for a smoother and more efficient user experience.
Slow Response Time in Mobile App: Some users have reported experiencing slow response time in the mobile app, leading to frustration. This issue hampers their ability to quickly access information and respond promptly, impacting their overall satisfaction with the app's performance.
Based on user reviews, here are the three most common recommendations for OnPage:
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Try the demo: Users suggest trying the demo of OnPage as it provides a great introduction to the service's capabilities and functionality.
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Consider it for secure messaging: Many users recommend OnPage for its secure, HIPAA compliant message delivery. They find it reliable and persistent in delivering messages, making it a valuable tool for reaching people during emergencies.
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Integrate with other software: Users find that OnPage works well when integrated with other software and used for alerting. They highlight its effectiveness in delivering alerts and its simplicity in setting up. Some users also mention seamless integration with ConnectWise Manage and the ability to customize alerts.
Overall, users appreciate OnPage's reliability, ease of use, and effectiveness in delivering alerts. They recommend trying the demo, considering it for secure messaging and off-hours immediate alerting, and exploring how it can be integrated with other software.
Attribute Ratings
Reviews
(1-25 of 31)Convenient and reliable software
- OnPage allows me to choose the volume my pages are set at.
- OnPage has the messages organized and easy to read.
- There are a few glitches, where pages don't come through.
After Hours Made Easy
- PSA Integrations
- Notifications
- Scheduling
- Incident Escalation
- Multi-factor Authentication
A "set and forget" workhorse of a tool!
- It is a "set and forget" workhorse of a tool.
- It works so reliably, and has for several years, that even the details of how we initially configured it for them have become fuzzy for me.
- The dashboard provides pretty much all we need to know at a quick glance.
- Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
- Easy to add to alerting actions
- Easy setup
- Easy to change settings such as priority, reminder...
- You can also provide your OnPage address to family members for real emergencies
- It could be easier to shut off paging once you respond
- It would be nice to have a calendar feature so that it did not page when I'm not on call
- Would also like it if I could pause paging for a period just in case I forget to turn it back on
It can be super frustrating when it continues to page while I am trying to concentrate on troubleshooting an issue.
OnPage is a must have in the MSP world
- Alert sounds
- On time notice delivery
- Message interface with API
- Selection of different alert sounds
- Expanded system interface and communication
- User-centric saved settings
OnPage Review
- Critical alerts
- After hours support
- Error log reporting
- Scheduled engineer via built-in calendar
- Andriod OS - Application goes to deep sleep if not used
- Azure AD Single Sign On
OnPage Review
- Paging on-call technician
- IT alerts
- Communication among IT employees
- Immediate alert/page sent
- More alert tones
- Sound level among different devices
- Great app
- Option to remember credentials
Works exactly as advertised. Great ease of use.
- Timely alerts
- Consistent alerts
- Good troubleshooting
- All good
- No issues
- No fixes needed
- Alerts
- Easy use
- Loud communication
- To be able to turn it off easier when on a phone call
Works Well, Definitely Better Than a Call Center
- Alerting
- Simplifying workflow when on call
- Keeping our clients safe
- Keeping tickets up to date
- A vibrate feature for alerting
- Different ringers
- Dark mode
Excellent alerting pager app
- Custom Alerts
- Integration to ConnectWise Manage
- App Based Alerting
- Acknowledge of alert on app
- Group page in round robin
Simple and user friendly program
- Answering all calls
- Sending us messages to inform us of our messages
- I believe that this program is very user-friendly and does not need many improvements
OnPage gets the message THROUGH!
- We use OnPage for paging staff for critical alerts and for communication between staff
- Notify individuals of their on call schedule
- OnPage can send breakthrough alerts to smartphones
- Management interface isn't completely intuitive
- The response time of the mobile app is slow and can be frustrating
- It would be nice to be able to forward alerts to another team or individual
A Great App!
- Easy to use with an app right on my phone
- Basic style so anyone can understand it
- Would love to be able to turn off a page via the popup on my watch or phone
OnPage is All You Need!
- Reliable
- Easy to use
- Communication
- Aesthetic
- Improved functionality
- Lowered price
OnPage - convenient, fast, and secure paging system
- ability to transfer pages
- notifications are simple but not over-involved
- ability to return calls from the app by clicking on the phone number
- variation in text for easier reading
- would like to see a standard format for pages so text is not just a long wall of info
OnPage: Clinical Research Perspective
- Noticeable alert tones
- Ability to turn it off or silent it when you are not on call
- Potential to track that a user was contacted and when they viewed the message
- Communication between users
- Handsfree accessibility
- Less reminders if in silent mode
Faxing on the go, anytime, any place!
- Great customer support if user issues are experienced
- Reliability of the product, sending and receiving faxes without delay
- Continuation of business on the go
- The connection issues at times - during downtime for updates
- Outage times for updates sometimes interrupt services
- Mobile app would provide ability to use services without a laptop.
- There were some issues with pages from other sites that were misdirected - the automated message was delayed for the client's choices.
Reliable Product!
- reliable
- trustworthy
- easy to use
- Updated UI would be nice
- small glitches
Functional, but needs some minor improvements
- Ease of editing an on-call schedule
- Consistent alerting, without fail
- App is easy to use
- The UI could seriously use a facelift to bring it to modern design standards
- autotask integrated ticket notes should include the newest note, not only the ticket description
- Wider range of ringtones, most are grating. Perhaps the ability to add our own.
OnPage, the power of waking up at 3 am
- Alerts the user of a voice message.
- Quickly allows you to read the new tickets and interacts with them.
- Integrates with autotask very well.
- Different views to allow you to work smarter, not harder.
- Status changes on ticket.
- Custom ringtones
- Dark mode
- Site GUI
OnPage alerting helps us help others
- Alerts our team
- Allows us to see progress
- Maintains Realtime updates
- easier UI
- Better messaging functions
- Better integration into Microsoft applications
OnPage is a jiffy
- communication
- notification
- talking
- emergency notifications
- timeliness
- loud
- more beeps
- better sounds
- It could be more user friendly
- it could have more options
On call physician perspective
- Delivers prompt messages with important information for patient call back
- Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
- Repeats pages frequently if not opened initially, so they are not forgotten
- Interface feels outdated
- Area to archive instead of delete messages could be useful
- More apparent feedback to call service that we read our message (I believe this happens, but we get no confirmation)
OnPage Solved Our Staffing Woes
- Prompt service.
- Integration with other IT applications.
- Reliable customer service.
- Spam filtration.
- Upgrades to the app for functionality.
- Multi-site functionality.