OnPage, the power of waking up at 3 am
July 06, 2022

OnPage, the power of waking up at 3 am

David Bolding | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.
  • Alerts the user of a voice message.
  • Quickly allows you to read the new tickets and interacts with them.
  • Integrates with autotask very well.
  • Different views to allow you to work smarter, not harder.
  • Status changes on ticket.
  • Custom ringtones
  • Dark mode
  • Site GUI
  • OnCall
  • Integration with our ticketing system
  • Escalation channels
  • Quick response times
  • The system has alerted us during a complete outage of one of our clients because it triggers ticket creation. This saved the company in question thousands of dollars.
  • The integration with the ticket system has allowed me to give my clients peace of mind by responding to a newly submitted ticket that day.
  • The response time for our team has greatly improved.
Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. Neither of these two products alerts a second time or escalates the ticket. OnPage and Pager Duty have escalation channels. OnPage has an easier scheduler to understand than Pager Duty, however.

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The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.