Overall Satisfaction with OnPage
OnPage is used for our after-hours calls. When someone calls in after hours, they leave a voice message. OnPage will alert our phones and we can handle this message. If we don't after a set time, it is escalated to our managers. It allows a flexible scheduling type. For example, if I am going to be out my on-call week, we can easily switch it over to another user. Overall, it's been useful.
- Alerts the user of a voice message.
- Quickly allows you to read the new tickets and interacts with them.
- Integrates with autotask very well.
- Different views to allow you to work smarter, not harder.
- Status changes on ticket.
- Custom ringtones
- Dark mode
- Site GUI
- OnCall
- Integration with our ticketing system
- Escalation channels
- Quick response times
- The system has alerted us during a complete outage of one of our clients because it triggers ticket creation. This saved the company in question thousands of dollars.
- The integration with the ticket system has allowed me to give my clients peace of mind by responding to a newly submitted ticket that day.
- The response time for our team has greatly improved.
Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. Neither of these two products alerts a second time or escalates the ticket. OnPage and Pager Duty have escalation channels. OnPage has an easier scheduler to understand than Pager Duty, however.
Do you think OnPage delivers good value for the price?
Yes
Are you happy with OnPage's feature set?
Yes
Did OnPage live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OnPage go as expected?
Yes
Would you buy OnPage again?
Yes