OnPage alerting helps us help others
July 06, 2022

OnPage alerting helps us help others

Christopher Heath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.

Pros

  • Alerts our team
  • Allows us to see progress
  • Maintains Realtime updates

Cons

  • easier UI
  • Better messaging functions
  • Better integration into Microsoft applications
  • Multiple people can be alerted at once
  • Use with cell phones
  • Can review logs and past alerts
  • Helped us meet our clients response time
  • makes our on-call take responsibility
  • Let us update everyone at the same time saving phone calls to each person
We selected OnPage to help us alert all our on-call techs at once in an easy-to-use platform that works on both android and apple products. We have implemented this for all our on-call procedures for accurate tracking and accountability. This has helped us get to our customer's needs anytime 24/7.

Do you think OnPage delivers good value for the price?

Yes

Are you happy with OnPage's feature set?

Yes

Did OnPage live up to sales and marketing promises?

Yes

Did implementation of OnPage go as expected?

Yes

Would you buy OnPage again?

Yes

OnPage is well suited for after-hours or on-call technicians to be alerted right to their phones and keep alerting until someone answers the alert. This helps us know who is going to work on the issue and gives us the ability to communicate with the entire team without having to make multiple phone calls. It is not well suited for easy updates.

Using OnPage

35 - on call technicians
2 - Our IT team
  • On call
  • reporting
  • updates
  • on call rotation
  • NOC to tech communication
  • escalations
  • A+++ or ATG customers
  • Integrate with Ticketing applications
  • Integrate with outlook
It works and is reliable

Evaluating OnPage and Competitors

  • Price
  • Product Features
  • Product Usability
Ability to alert multiple people at once and the ease of updating the list.
None

OnPage Implementation

I had no part of the implementation
  • Don't know
  • not aware
  • N/A
  • None that I know of

OnPage Training

OnPage Support

When we have issues we have fast response and willingness to help.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Poor followup
No - I am not sure why I did not make the decision.
We had issues with set up and account creation and OnPage team helped right away with a quick response.

Using OnPage

Easy to use both web and phone based application.
ProsCons
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • Being able to use an app for my phones
  • Being able to use online with little to no training
  • User friendly
  • None
  • n/a
  • None
Yes - Very well for our on the go team.

OnPage Reliability

We have had no issues over the years
Never had an outage or down time
Quickly updates everyone who needs to be.

Integrating OnPage

Relationship with OnPage Corporation

Did not have anything to do with sales
We did not have any issues - it just worked
N/A

Comments

More Reviews of OnPage

  1. Home
  2. IT Alert Management Software
  3. OnPage Reviews
  4. User Review of OnPage