Overall Satisfaction with OnPage
We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.
- Alerts our team
- Allows us to see progress
- Maintains Realtime updates
- easier UI
- Better messaging functions
- Better integration into Microsoft applications
- Multiple people can be alerted at once
- Use with cell phones
- Can review logs and past alerts
- Helped us meet our clients response time
- makes our on-call take responsibility
- Let us update everyone at the same time saving phone calls to each person
We selected OnPage to help us alert all our on-call techs at once in an easy-to-use platform that works on both android and apple products. We have implemented this for all our on-call procedures for accurate tracking and accountability. This has helped us get to our customer's needs anytime 24/7.
Do you think OnPage delivers good value for the price?
Yes
Are you happy with OnPage's feature set?
Yes
Did OnPage live up to sales and marketing promises?
Yes
Did implementation of OnPage go as expected?
Yes
Would you buy OnPage again?
Yes
Using OnPage
35 - on call technicians
2 - Our IT team
- On call
- reporting
- updates
- on call rotation
- NOC to tech communication
- escalations
- A+++ or ATG customers
- Integrate with Ticketing applications
- Integrate with outlook
Evaluating OnPage and Competitors
- Price
- Product Features
- Product Usability
Ability to alert multiple people at once and the ease of updating the list.
OnPage Implementation
- not aware
- N/A
- None that I know of
OnPage Training
OnPage Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Poor followup |
No - I am not sure why I did not make the decision.
We had issues with set up and account creation and OnPage team helped right away with a quick response.
Using OnPage
Pros | Cons |
---|---|
Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- Being able to use an app for my phones
- Being able to use online with little to no training
- User friendly
- None
- n/a
- None
Yes - Very well for our on the go team.
OnPage Reliability
Integrating OnPage
- None
- n/a
- none
did not integrate
- Outlook
- Illuminate
- Webex
no