Excellent alerting pager app
July 19, 2022

Excellent alerting pager app

Aaron English | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

We use the alerts to notify our on-call technician of after-hours high-priority tickets. This allows for our technicians to prioritize the needs during off hours. Customizing the alerts to be focused on the priority information was key. OnPage allowed for this to be completed easily and conveniently.

Pros

  • Custom Alerts
  • Integration to ConnectWise Manage
  • App Based Alerting

Cons

  • Acknowledge of alert on app
  • Group page in round robin
  • Customizable alerts
  • Individual paging
  • Ease of updated alerts
  • Increased response time
  • Increased Customer Satisfaction
  • Decreased customer outages
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.

Do you think OnPage delivers good value for the price?

Yes

Are you happy with OnPage's feature set?

Yes

Did OnPage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnPage go as expected?

Yes

Would you buy OnPage again?

Yes

Alerts for new tickets after hours are sent directly to the technician's phone. Using the ability to only alert those that need the information, we were able to create a successful call flow and response time. This has improved our first-call resolve with emergency tickets. This has also allowed our technicians to be able to provide 24-hour support.

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