OnPay Reviews and Ratings

Rating: 9.9 out of 10

Score

9.9 out of 10

Community insights

TrustRadius Insights for OnPay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Payroll Management: Users appreciate that OnPay simplifies payroll processes by handling all aspects efficiently, including processing, tax filing, and reporting. For example, users find the automated completion and filing of quarterly and annual reports particularly helpful.

User-Friendly Interface: Reviewers find OnPay's website intuitive and easy to navigate, making it simple to access necessary information quickly and conveniently. They highlight the seamless experience in processing bi-monthly payroll.

Excellent Customer Service: Customers praise the level of care and compassion shown by OnPay's customer support team, especially during onboarding, issue resolution, prompt responses to inquiries, and overall assistance provided throughout their interaction with the platform.

Reviews

65 Reviews

Recommend OnPay for its ease of use customer support and value

Rating: 9 out of 10

Incentivized

March 5, 2026

Use Cases and Deployment Scope

I use OnPay for a payroll service for my small business. It helps manage my employees and pay them appropriately. OnPay helps remain compliant with all of my state regulations, as well as keep track of all related payroll expenses.

Pros

Payroll
Compliance
Competitively priced

Cons

A time clock feature would be nice.

Likelihood to Recommend

OnPay has been very helpful and well suited for my small business, but I imagine it would be advantageous for business of all sizes. Its ease of use, customer support, flexibility, and value make it a great option for businesses of any service.

Verified User

Manager (1-10 employees)

Vetted Review

OnPay experience.

Rating: 10 out of 10

Incentivized

February 16, 2026

Use Cases and Deployment Scope

I switched from another payroll vendor to OnPay and am very happy. The interface is great, and when I have questions like "how to fund a SIMPLE IRA for a 62-year-old in 2025," I get it answered immediately.

Pros

Interface is good.
Help desk is great.
Forms are filed in timely manner.

Cons

Ease of use for small companies.
Help desk on weekends.

Likelihood to Recommend

I actually just recommended OnPay to a friend who is looking to leave ADP.

Donald Cummings

Founder in Corporate at Blue Haven Capital (1-10 employees)

Vetted Review

3 years of experience

Great Support for a First-Time Payroll User.

Rating: 10 out of 10

Incentivized

January 22, 2026

Use Cases and Deployment Scope

We use OnPay to run payroll for our organization, including setting up employees and processing regular payroll runs. As a small organization, we needed a reliable, easy-to-use system with strong support, especially since this was our first time managing payroll internally.

Pros

The OnPay team has provided timely, clear, and proactive communication. They anticipated the next steps and helped us move forward, especially in getting our first payroll processed correctly.
As someone new to running payroll, the step-by-step guidance and explanations OnPay provides were incredibly helpful.
OnPay didn’t leave us to figure things out on our own. Support reached out early to ensure our account was configured correctly, helped verify key details, and checked in to make sure our first payroll went smoothly.

Cons

The mobile experience is functional but not as robust as the desktop version.

Likelihood to Recommend

OnPay is well-suited for small nonprofits or organizations new to payroll that want clear guidance and responsive customer support. OnPay may be less ideal for large or highly complex organizations that need extensive customization, very advanced reporting, or deep integrations with a wide range of enterprise systems.

Verified User

Director (1-10 employees)

Vetted Review

1 year of experience

Incredible customer service

Rating: 10 out of 10

Incentivized

January 15, 2026

Use Cases and Deployment Scope

I am a solo S-corp business. I need to run payroll and withhold taxes for myself annually.

Pros

Customer service
rapid and easy onboarding
Good UX
Better pricing compared to the alternatives

Cons

More guided instructions or tips within the product

Likelihood to Recommend

For solopreneurs, I think OnPay is the best option. They have great peer reviews, incredible customer service, speedy onboarding, easy to use, and great value compared to the alternatives. Their digital platform makes it easy to do this internally rather than hiring a PEO company that is slower and layered with more processes.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

OnPay is amazing

Rating: 10 out of 10

Incentivized

December 9, 2025

Use Cases and Deployment Scope

I need to run payroll when I want and not get in trouble with the IRS or the state for doing it wrong. OnPay makes it easy to run payroll from anywhere and I have never run into any filing problems. In the odd instance it has happened, they have corrected issues behind the scenes with little to no demand on my time.

Pros

Customer service
Payroll tax filing
Benefits consults

Cons

The mobile app can be challenging
Onboarding employees is easy, but could have more guidance

Likelihood to Recommend

I only know what I know, but for a small business with multiple outlets, OnPay crushes it!

Verified User

Executive (11-50 employees)

Vetted Review

10 years of experience

Great product

Rating: 9 out of 10

Incentivized

December 8, 2025

Use Cases and Deployment Scope

OnPay is easy to navigate with a great onboarding experience. Customer service is great but I really like being able to login and see my requests have been resolved. Processing payroll is simple and taxes are properly withheld and paid. Mapping was a little tricky but I figured it out. This company is reliable and professional!

Pros

Payroll
Taxes
Reporting

Cons

Help with mapping
Automated payroll

Likelihood to Recommend

Onboarding was fast and efficient and customer service helped with any details needed.

Verified User

Executive (1-10 employees)

Vetted Review

Dont hesitate just buy.

Rating: 10 out of 10

Incentivized

October 25, 2025

Use Cases and Deployment Scope

We use Onpay to run payroll for our small team. We were using Paychex and their platform over complicated and overcharged. Onpay made it straightforward for us to manage users and complete payroll, all for a fraction of the cost. It has streamlined our process and relieved a major headache for our office.

Pros

Intuitive Platform
Customer service
Pricing

Cons

More customizable options

Likelihood to Recommend

Their customer service alone is why I would rate this so high, but their system really is very easy to use.

Ashlee Brimm

Operations Manager in Finance and Accounting at Motto Mortgage Odyssey (1-10 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Fantastic first payroll experience

Rating: 10 out of 10

Incentivized

October 3, 2025

Use Cases and Deployment Scope

OnPay provides payroll processing services for our small business.

Pros

Onboarding was exceptional
Software is easy to use
Pricing is competitive
Documentation and support are great

Cons

Encountered some minor software bugs during setup
Should undercut their peers in pricing to drive more first-time customers

Likelihood to Recommend

We are a very small company, and this is our first employee and first payroll run, so we were very ignorant and wanted to ensure we did it right. OnPay's onboarding process of assigning a representative to walk us through the first payroll was amazing and critical to our feeling comfortable with the platform. Elise was so friendly and helpful, and I knew we made the right choice with OnPay!

Gabe Hudson

Principle Solutions Architect in Product Management at TrueConfirm (1-10 employees)

Vetted Review

View profile

Great product for small companies and busy leaders

Rating: 10 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.

Pros

Customer service is easy to reach and helpful.
Easy to set up and run as an employer who's wearing all operations hats.
Easy to use for employees.

Cons

It's sometimes difficult to find the right information using the search function, so I end up calling.
When setting up new employees, it would be helpful to make sure I've filled out everything required.

Likelihood to Recommend

Speaking as the leader of a small organization who wears multiple hats, I can delegate all payroll duties to OnPay for a reasonable cost. Larger, more complex organizations may benefit from something else, but OnPay is definitely suited well for those with smaller budgets and staffs where the person handling payroll has multiple duties and might not be a human relations expert.

Carson Walker

CEO at South Dakota News Watch (1-10 employees)

Vetted Review

2 years of experience

OnPay is WAYYY worth it

Rating: 10 out of 10

Incentivized

July 7, 2025

Use Cases and Deployment Scope

I am a solo-operation and use OnPay for payroll services.

Pros

Onboarding was simple and quick with great support
Running payroll literally takes a few seconds
user-friendly options to change things as needed

Cons

I would love to get email reminders to run payroll 2 days in advance

Likelihood to Recommend

For my practice, just being me, it's made things easy to ensure I am in compliance with IRS requirements.

Neal Holden

Clinical Therapist/CEO at Healing Connection LLC (1-10 employees)

Vetted Review

3 years of experience

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