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OnPay Reviews and Ratings

Rating: 9.7 out of 10
Score
9.7 out of 10
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Community insights

TrustRadius Insights for OnPay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Payroll Management: Users appreciate that OnPay simplifies payroll processes by handling all aspects efficiently, including processing, tax filing, and reporting. For example, users find the automated completion and filing of quarterly and annual reports particularly helpful.

User-Friendly Interface: Reviewers find OnPay's website intuitive and easy to navigate, making it simple to access necessary information quickly and conveniently. They highlight the seamless experience in processing bi-monthly payroll.

Excellent Customer Service: Customers praise the level of care and compassion shown by OnPay's customer support team, especially during onboarding, issue resolution, prompt responses to inquiries, and overall assistance provided throughout their interaction with the platform.

Reviews

61 Reviews

OnPay is amazing

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I need to run payroll when I want and not get in trouble with the IRS or the state for doing it wrong. OnPay makes it easy to run payroll from anywhere and I have never run into any filing problems. In the odd instance it has happened, they have corrected issues behind the scenes with little to no demand on my time.

Pros

  • Customer service
  • Payroll tax filing
  • Benefits consults

Cons

  • The mobile app can be challenging
  • Onboarding employees is easy, but could have more guidance

Likelihood to Recommend

I only know what I know, but for a small business with multiple outlets, OnPay crushes it!

VU
Verified User
Executive (11-50 employees)
Vetted Review
OnPay
10 years of experience

Great product

Rating: 9 out of 10

Use Cases and Deployment Scope

OnPay is easy to navigate with a great onboarding experience. Customer service is great but I really like being able to login and see my requests have been resolved. Processing payroll is simple and taxes are properly withheld and paid. Mapping was a little tricky but I figured it out. This company is reliable and professional!

Pros

  • Payroll
  • Taxes
  • Reporting

Cons

  • Help with mapping
  • Automated payroll

Likelihood to Recommend

Onboarding was fast and efficient and customer service helped with any details needed.

VU
Verified User
Executive (1-10 employees)
Vetted Review

Dont hesitate just buy.

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Onpay to run payroll for our small team. We were using Paychex and their platform over complicated and overcharged. Onpay made it straightforward for us to manage users and complete payroll, all for a fraction of the cost. It has streamlined our process and relieved a major headache for our office.

Pros

  • Intuitive Platform
  • Customer service
  • Pricing

Cons

  • More customizable options

Likelihood to Recommend

Their customer service alone is why I would rate this so high, but their system really is very easy to use.

AB
Ashlee Brimm
Operations Manager in Finance and Accounting at Motto Mortgage Odyssey (1-10 employees)
Vetted Review
OnPay
1 year of experience
Verified on LinkedIn

Fantastic first payroll experience

Rating: 10 out of 10

Use Cases and Deployment Scope

OnPay provides payroll processing services for our small business.

Pros

  • Onboarding was exceptional
  • Software is easy to use
  • Pricing is competitive
  • Documentation and support are great

Cons

  • Encountered some minor software bugs during setup
  • Should undercut their peers in pricing to drive more first-time customers

Likelihood to Recommend

We are a very small company, and this is our first employee and first payroll run, so we were very ignorant and wanted to ensure we did it right. OnPay's onboarding process of assigning a representative to walk us through the first payroll was amazing and critical to our feeling comfortable with the platform. Elise was so friendly and helpful, and I knew we made the right choice with OnPay!

GH
Gabe Hudson
Principle Solutions Architect in Product Management at TrueConfirm (1-10 employees)
Vetted Review
View profile

Great product for small companies and busy leaders

Rating: 10 out of 10

Use Cases and Deployment Scope

We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.

Pros

  • Customer service is easy to reach and helpful.
  • Easy to set up and run as an employer who's wearing all operations hats.
  • Easy to use for employees.

Cons

  • It's sometimes difficult to find the right information using the search function, so I end up calling.
  • When setting up new employees, it would be helpful to make sure I've filled out everything required.

Likelihood to Recommend

Speaking as the leader of a small organization who wears multiple hats, I can delegate all payroll duties to OnPay for a reasonable cost. Larger, more complex organizations may benefit from something else, but OnPay is definitely suited well for those with smaller budgets and staffs where the person handling payroll has multiple duties and might not be a human relations expert.

CW
Carson Walker
CEO at South Dakota News Watch (1-10 employees)
Vetted Review
OnPay
2 years of experience

OnPay is WAYYY worth it

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I am a solo-operation and use OnPay for payroll services.

Pros

  • Onboarding was simple and quick with great support
  • Running payroll literally takes a few seconds
  • user-friendly options to change things as needed

Cons

  • I would love to get email reminders to run payroll 2 days in advance

Likelihood to Recommend

For my practice, just being me, it's made things easy to ensure I am in compliance with IRS requirements.

NH
Neal Holden
Clinical Therapist/CEO at Healing Connection LLC (1-10 employees)
Vetted Review
OnPay
3 years of experience

OnPay Payroll Processing

Rating: 10 out of 10

Use Cases and Deployment Scope

I recently switched to OnPay for our payroll processing service. The entire process was quick and easy, the customer service was fast to respond to my questions. I just processed our first payroll with them and it was a very easy process. Employee feedback has been positive, too. I would definitely recommend if you are looking for simple, straightforward payroll processing!

Pros

  • Quick to respond to questions
  • They provide easy to understand instructions and information
  • Intuitive website makes entering/updating employee information quick and easy

Likelihood to Recommend

OnPay made it easy to switch payroll companies, which can be a very stressful change. I never had a reason to worry about our employees not being paid on time during the process.

VU
Verified User
Administrator in Human Resources (11-50 employees)
Vetted Review
OnPay
1 year of experience

OnPay is in a league of its own

Rating: 10 out of 10

Use Cases and Deployment Scope

I am a consultant with an LLC. I use OnPay for my own single payroll, and find that it has been an absolute pleasure to use

Pros

  • User Interface is extremely intuitive and simple to use
  • Support team is excellent
  • Getting started was painless

Likelihood to Recommend

My experience with OnPay was so great, compared to ADP it was like night and day... The price, experience and support have been stellar

VU
Verified User
Consultant in Corporate (1-10 employees)
Vetted Review
OnPay
1 year of experience

Highly Recommended

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We just started to use OnPay to run payroll for our organization. Small scale business with 4 employees, but the software is very easy to use.

Pros

  • Onboarding Process
  • Migration of Payroll Services from previous provider
  • Sales process and follow through

Likelihood to Recommend

The sales and onboarding process was excellent and everyone we have worked with seem to be extremely professional and easy to work with.

VU
Verified User
Executive in Sales (1-10 employees)
Vetted Review
OnPay
1 year of experience

New user happy so far

Rating: 8 out of 10

Use Cases and Deployment Scope

I recently switched to OnPay for my company's fairly simple payroll needs.

Pros

  • Quick and streamlined website
  • Easy, proactive onboarding
  • Quick to respond to questions

Cons

  • The help section could include all the terms they use, as they aren't all standard uses

Likelihood to Recommend

Onboarding was super simple, which was a pleasant surprise.

VU
Verified User
Executive in Sales (1-10 employees)
Vetted Review