Item: OnPay
Rating: 10
Author: Ashlee Brimm

Overall Satisfaction with OnPay

Use Cases and Deployment Scope

We use Onpay to run payroll for our small team. We were using Paychex and their platform over complicated and overcharged. Onpay made it straightforward for us to manage users and complete payroll, all for a fraction of the cost. It has streamlined our process and relieved a major headache for our office.

Pros and Cons

Pros

Intuitive Platform
Customer service
Pricing

Cons

More customizable options

Return on Investment

Time saved
Money saved
Stress saved

Support Rating

My onboarding specialist was amazing! I had so many questions and they answered it immediately. She made sure I was good to go.

Usability

Very intuitive platform. Not buggy or clunky.

Alternatives Considered

Paychex

Paychex is buggy, has a ton of hidden fees and costs twice as much.

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

Xero

Likelihood to Recommend

Their customer service alone is why I would rate this so high, but their system really is very easy to use.

OnPay Feature Ratings

Using OnPay

Users and Roles

3 - We use it to manage our monthly payroll and reporting needs.

Support Headcount Required

1 - We came over from Paychex which claimed to be intutive and straight forward, but its nothing compared on OnPay. From the onboarding to the setup, its so easy that there was no skill set required to take the reigns. Very beginner friendly and helpful for someone just starting off. Would recommend.

Business Processes Supported

Payroll
Easy of Access
Straight forward
Support is amazing

Innovative Uses

The onboarding portion for HR is amazing and made uploading our compensation agreements easy.

Future Planned Uses

Continued use of Payroll.
More reporting

Likelihood to Renew

I am so accustomed to how easy it is and how straight forward it is that I don't need another reason. This software gave me one less headache to worry about and I dont see our team changing.

Evaluating OnPay and Competitors

Products Replaced

Yes - Paychex,
over priced and not useful.

Key Differentiators

Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

I wish there was more communication between Middesk and OnPay themselves. I spent a lot of time emailing each team and then only got a solution when I put them in a thread together. I would hope that in the future, they might have more of a direct communication so they can remain on the same page.

OnPay Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

None, it was seamless.

OnPay Support

OnPay Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using OnPay

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None