OnPay experience.
February 16, 2026

OnPay experience.

Donald Cummings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

I switched from another payroll vendor to OnPay and am very happy. The interface is great, and when I have questions like "how to fund a SIMPLE IRA for a 62-year-old in 2025," I get it answered immediately.

Pros

  • Interface is good.
  • Help desk is great.
  • Forms are filed in timely manner.

Cons

  • Ease of use for small companies.
  • Help desk on weekends.
  • less expensive than the group I used to use.
  • Interface is better than my previous group.
I like the help line.
Complex stuff is always complex (SIMPLE IRA funding for those in their early 60s, splitting SIMPLE to SIMPLE ROTH when the company is bonusing, etc).
Onpay is much more reliable and has better help.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

I actually just recommended OnPay to a friend who is looking to leave ADP.

OnPay Feature Ratings

Payroll Management
9.0
Pay calculation
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9

Comments

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