Incredible customer service
January 15, 2026

Incredible customer service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

I am a solo S-corp business. I need to run payroll and withhold taxes for myself annually.

Pros

  • Customer service
  • rapid and easy onboarding
  • Good UX
  • Better pricing compared to the alternatives

Cons

  • More guided instructions or tips within the product
  • Less expensive than a PEO company or other HRIS platforms
  • Easy to use and set up so I don't have to spend a lot of time using it.
  • Ability to use month to month
The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.
The UX is good. OnPay could refine their training tutorials and in-product guides to make it even better.
OnPay is less expensive than the larger HRIS payroll platforms, and same cost as Gusto Solo. But OnPay has better peer reviews than Gusto and I was impressed with their speed to onboard.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

For solopreneurs, I think OnPay is the best option. They have great peer reviews, incredible customer service, speedy onboarding, easy to use, and great value compared to the alternatives. Their digital platform makes it easy to do this internally rather than hiring a PEO company that is slower and layered with more processes.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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