Great Support for a First-Time Payroll User.
January 22, 2026

Great Support for a First-Time Payroll User.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay to run payroll for our organization, including setting up employees and processing regular payroll runs. As a small organization, we needed a reliable, easy-to-use system with strong support, especially since this was our first time managing payroll internally.

Pros

  • The OnPay team has provided timely, clear, and proactive communication. They anticipated the next steps and helped us move forward, especially in getting our first payroll processed correctly.
  • As someone new to running payroll, the step-by-step guidance and explanations OnPay provides were incredibly helpful.
  • OnPay didn’t leave us to figure things out on our own. Support reached out early to ensure our account was configured correctly, helped verify key details, and checked in to make sure our first payroll went smoothly.

Cons

  • The mobile experience is functional but not as robust as the desktop version.
  • OnPay has had a meaningful impact on our organization’s efficiency, confidence, and payroll compliance — especially given that this was our first time managing payroll internally.
Support has been very responsive, clear, and proactive, especially during our initial setup and first payroll runs. As a first-time payroll user, the guidance and communication made a big difference.
The platform is generally easy to use, but as a new payroll user, there is still a learning curve. I expect usability will improve as I become more familiar with the system.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

OnPay is well-suited for small nonprofits or organizations new to payroll that want clear guidance and responsive customer support. OnPay may be less ideal for large or highly complex organizations that need extensive customization, very advanced reporting, or deep integrations with a wide range of enterprise systems.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated

Comments

More Reviews of OnPay

  1. Home
  2. Payroll Software
  3. OnPay Reviews
  4. User Review of OnPay