Ooma Office Reviews & Insights

Score6.9 out of 10

86 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

25.0%

1 installation of 4

#2 most frequent

Health Care and Social Assistance

25.0%

1 installation of 4

Overview

Synthesised from 8 reviews

Ooma Office serves as a flexible and cost-effective communication platform, primarily adopted by organizations seeking to establish professional call management and support remote work. A significant 63% of reviewers leverage the mobile application to extend business phone capabilities to personal devices, highlighting its utility for remote access and maintaining connectivity. The platform is frequently chosen for its affordability, with 25% of reviewers noting its competitive pricing and value proposition. The product excels in several areas, including its mobile application, which 38% of reviewers found to be a valuable asset for operational efficiency. Reviewers also frequently commend the ease of setup and the effectiveness of features like the automated assistant and call recording capabilities, each mentioned by 25% of users. These attributes contribute to substantial cost reductions, with 63% of reviewers reporting significant savings compared to previous telecommunication providers, and enabling enhanced business agility. However, areas for improvement exist. Reviewers identified a need for better spam call filtering, particularly at the basic service tier, a concern raised by 25% of users. Service reliability, including instances of dropped calls and performance issues, was also cited by 25% of reviewers. Furthermore, 25% of users indicated that the quality of customer support could be enhanced. Despite these challenges, Ooma Office is instrumental in facilitating flexible work arrangements and ensuring service continuity.

Pros

Robust mobile application for remote access and flexibility
Significant cost reductions compared to traditional services
Straightforward and easy setup process
Effective automated assistant for call routing
Valuable call recording capabilities

Cons

Insufficient spam call filtering, particularly on basic plans
Occasional service reliability issues, including dropped calls
Inconsistent customer support quality
Difficulty differentiating business and personal calls on mobile devices

Why it matters:

Reviewers frequently commend Ooma Office for its ability to generate significant cost savings. These savings are often realized by replacing more expensive traditional phone services or by offering a more economical alternative to other Voice over IP (VoIP) solutions. Several users reported monthly savings, with one reviewer noting a consistent saving of at least $100 per month over more than a decade.

“Saved at least $100 per month for last 13 years. At least.”

Why it matters:

Reviewers frequently highlight the utility of Ooma Office's mobile application for enabling remote work and extending business communication capabilities beyond the physical office. Five of eight reviewers specifically mentioned using the app on their mobile devices to make and receive calls, providing flexibility and constant access to their business lines. However, one reviewer reported a negative experience, feeling misled about the app's ability to clearly differentiate between business and personal calls or to seamlessly transfer existing business numbers.

“We have both physical phones and services through their mobile app where our office can both send and receive calls and messages.”

Why it matters:

Ooma Office is used by organizations to manage incoming calls through various routing and automated features. Three of eight reviewers noted employing functionalities such as virtual assistants for directing calls and detailed outgoing messages to provide information or connect callers to specific team members. While these tools support professional call management, one reviewer indicated they previously used the virtual assistant but now opt for direct ringing, suggesting a preference for simpler call flow or potential complexities with the automated system.

“This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.”

What positive or negative impact (i.e. Return on Investment or ROI) has Ooma Office had on your overall business objectives?

From 8 reviews

Summary

Ooma Office demonstrably contributes to positive business outcomes for its users, primarily through significant cost reductions. A majority of reviewers, 5 out of 8, highlight substantial savings compared to previous telecommunication providers or by enabling consolidation of services. Beyond financial efficiencies, the platform also supports enhanced business agility, allowing for the capture of new opportunities that might otherwise be missed. Furthermore, Ooma Office has proven instrumental in facilitating flexible work arrangements, including the seamless integration of remote employees and the maintenance of service continuity during disruptions.

Top Quotes

Cost Savings

“Saved at least $100 per month for last 13 years. At least.”

Business Opportunity Capture

“I have saved customers by having availabity beyond the normal business hours.”

Remote Work Enablement

“Ooma Office has allowed us to easily add remote employees”

Describe how you use Ooma Office in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 8 reviews

Summary

Ooma Office is primarily utilized by organizations to establish a flexible and cost-effective communication infrastructure, particularly supporting remote access and professional call management. A substantial number of reviewers, five out of eight, leverage the mobile application to extend business phone capabilities to personal devices, enabling remote work and maintaining connectivity from various locations. While call handling and routing features, such as virtual assistants and detailed outgoing messages, are employed by three reviewers, there is mixed feedback regarding their implementation and effectiveness. A significant driver for adoption, highlighted by two of eight reviewers, is the product's perceived affordability and value, offering a comprehensive solution at a competitive price point. The platform addresses the need for business continuity and efficient call management, though some users encountered challenges with specific functionalities like distinguishing business from personal calls on mobile devices.

Top Quotes

Mobile App and Remote Access

“We have both physical phones and services through their mobile app where our office can both send and receive calls and messages.”

Call Handling and Routing

“This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.”

Cost and Value

“It's a full-featured solution for a very reasonable price.”

Please provide some detailed examples of areas where Ooma Office has room for improvement.

From 8 reviews

Summary

Reviewers identified several areas where Ooma Office could enhance its service, primarily concerning core operational aspects and customer interaction. A notable concern, expressed by 2 of 8 reviewers, was the need for improved spam call filtering, particularly at the basic service tier. Concurrently, 2 reviewers also highlighted issues with service reliability, citing instances of dropped calls and general performance not meeting expectations despite adequate internet connectivity. Furthermore, the quality of customer support was an area where 2 reviewers indicated room for improvement, suggesting a need for more effective assistance. These observations collectively point to opportunities for Ooma Office to strengthen its foundational service offerings and support mechanisms to better meet user expectations.

Top Quotes

Spam Call Filtering

“Better SPAM call filtering at the basic tier of service.”

Customer Support Quality

“Customer support”

Service Reliability

“Calls are dropped”

Please provide some detailed examples of things that Ooma Office does particularly well.

From 8 reviews

Summary

Reviewers frequently highlight several aspects where Ooma Office performs effectively, particularly its mobile application, which 3 of 8 reviewers found to be a valuable asset. The platform is also recognized for delivering significant cost savings compared to traditional business phone services, a benefit noted by 2 of 8 reviewers. Beyond financial advantages, Ooma Office's features such as the automated assistant and call recording capabilities are appreciated for enhancing operational efficiency, with both features mentioned by 2 of 8 reviewers. Furthermore, the ease of setup is a recurring positive point, with 2 of 8 reviewers describing the initial configuration process as straightforward. These combined attributes suggest that Ooma Office offers a practical and cost-effective communication solution, especially for users who value mobile accessibility and streamlined call management.

Top Quotes

Mobile App

“Mobile phone app”

Cost Savings

“Cost”

Automated Assistant

“The automated assistant can be invaluable in routing calls and handling frequently asked questions.”

Reviews

76 Reviews

Don't fall for Ooma Office

Rating: 1 out of 10

March 27, 2026

Use Cases and Deployment Scope

I have had the worst experience with Ooma Office. In my opinion, they led me to believe that I could have calls transferred to my personal cell phone, and I would be able to tell the difference between business and personal, and that I could keep my business phone number, none of which was true. They wanted me to port my business number over to them, so that they would own the number. In my experience, after refusing, they said I could do the call forwarding option, which then caused us to drop 90% of our calls, and our customers could not hear us speak. In my experience, when I tried to cancel, they said that I would have to pay them more than what the annual plan would cost, meaning I am stuck with the phone for a year and paying for it, but not able to use it.

Pros

Nothing, I believe they scammed me

Cons

Provide a clear description of what they are capable of doing
Not misleading customers
Provide service that is promised
Have support that can actually help

Likelihood to Recommend

I feel they misled my company when it came to the services that they could offer us. In my experience, it dropped 90% of the incoming calls and the call quality of the ones that didn't drop were poor. In my experience, customer Support could not assist and I called them at least a half a dozen times with little to no help. I could never get a return call from a supervisor.

Angela Chavez

Owner operater at GC Connections (1-10 employees)

Vetted Review

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.

Pros

Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
The automated assistant can be invaluable in routing calls and handling frequently asked questions.

Cons

Transcribed voicemail would be very helpful in the basic tier of service.
Better caller ID reporting. Often, the caller ID is missing from incoming calls in the Ooma system.
Better SPAM call filtering at the basic tier of service.

Likelihood to Recommend

Small business/office locations with a few phones and using traditional phone service providers like Verizon or cable companies.

Stephanie Sullivan

President in Corporate at AVIA Consulting Inc. (1-10 employees)

Vetted Review

10 years of experience

Ease of Setup and Use

Rating: 7 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.

Pros

Mobile phone app
VOIP phone setup and connection
Easy to setup and get started
Customized office phone solutions

Cons

The service is not as good as expected even with a high speed internet connection
Calls are dropped
customer service and changes on the account can be difficult to make

Likelihood to Recommend

It is easy to use and overall very good for the price. In an office setting of less than 50 people I would say is where it is most useful. There seems to be issues with some of the connections if you try to call externally to other phones as calls will drop occasionally.

Katherine Klaus

Business Administrator in Professional Services at ClearPath Utility Solutions, LLC (11-50 employees)

Vetted Review

2 years of experience

Ooma Office has been great

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.

Pros

Text messaging
call quality
call recording
soft phone and mobile app

Cons

the soft phone app does not always keep up to date throughout the day, so I need to logout and back in to fix it
I have difficulty with the Ooma Office online navigation, because it does so much

Likelihood to Recommend

I have and will refer Ooma Office to other business owners. I found Ooma Office to be better than the other providers I have used.

Thomas Blake

Owner in Sales at Blake Agency (1-10 employees)

Vetted Review

6 years of experience

Good value and features but unreliable service lately

Rating: 4 out of 10

April 25, 2025

Use Cases and Deployment Scope

We use Ooma Office for our business phone services. This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.

Pros

Call recording
Easy setup

Cons

Customer support
Notifiying users of network problems

Likelihood to Recommend

We have used Ooma Office for over 5 years, and up until the last few months, it has been a great experience. However, in the last few months, there have been multiple service interruptions (at least once or twice per month). Their customer support during these times is almost impossible to reach and there is no good explanation of the problems.

Verified User

Manager in Corporate (1-10 employees)

Vetted Review

6 years of experience

Best VOIP service at a reasonable price

Rating: 8 out of 10

Incentivized

February 18, 2025

Use Cases and Deployment Scope

We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when moving from an office to work from home I just had to plug in the phone into my internet modem and it was all set to use. Best service and product to use.

Pros

VOIP
Cost
Customer service

Cons

It works just fine for us

Likelihood to Recommend

For a small business needing a business number great to sign up with Ooma Office for a VOIP and no wiring involved

Judy Keesecker

Bookkeeper in Finance and Accounting at Beamr (1-10 employees)

Vetted Review

7 years of experience

View profile

Simple, Professional and Saves Money

Rating: 9 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

We use Ooma Office to received calls for ticket purchases and event sales inquiries.
We have a detailed outgoing message with options to connect to our team members or hear details like directions or class info.

We also use it to distribute calls to team member's cell phones.

Pros

transfers calls easily
excellent automated attendant
we can use our own recordings for outbound messages

Cons

should prevent spam calls at entry level
needed better security on calling in to change plans or for support

Likelihood to Recommend

Small, nimble, distributed companies where folks aren't in the office.

Patrick Short

Education Director in Sales at CSz Portland (11-50 employees)

Vetted Review

13 years of experience

View profile

Happy with OOMA

Rating: 10 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

I have found Ooma relatively easy to program. When I have had difficulty, the customer support has always been great. I learned that it has recently started integrating with the legal software of Clio, so I am looking forward to the integration.

Pros

customer support
promptness
courtesy

Cons

no major issues

Likelihood to Recommend

We often need to change Ooma due to changing staff and it is flexible phone system. When we change employees we have to reprogram the phone system and it is very doable to reprogram the phone system. Usually I can do it myself and if I need help support is there.

Verified User

Professional in Legal (1-10 employees)

Vetted Review

4 years of experience

Ooma Office Saved Us Thousands

Rating: 10 out of 10

Incentivized

August 26, 2022

Use Cases and Deployment Scope

We utilize Ooma Office as our sole business phone system within our company. We utilize the virtual assistant as well as between 10-30 individual users. One large problem we faced with our previous phone system was its shear cost. Ooma Office has now saved us thousands over the years compared to our old solution, while providing more features than our old solution provided.

Pros

Adapt to any business style. (Office, Mobile, Remote, etc)
Reduces costs while providing a feature rich product.
Provides exceptional customer service.

Cons

Implementation with more 3rd party IP phones
Automated scheduling of call forwarding within a user. (e.g. "always forward on weekends")

Likelihood to Recommend

Ooma Office is a viable solution for any company looking to replace an aging/costly business phone system. Our company was able to reduce our costs while providing a better platform for our employees to communicate.

Verified User

Executive in Information Technology (11-50 employees)

Vetted Review

6 years of experience

Ooma Office - Great VoIP Solution

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we moved from the big carrier to Ooma!

Pros

Set-up is easy and quick
Lots of great features
Cost effective

Cons

Group - team fax capability
Improved headset connectivity
Multiple office speed dial lists

Likelihood to Recommend

Ooma works best in a small office environment, with the owner/administrator being hands-on. Might be more challenging for a larger enterprise.

Steve Parker

Chief Risk Advisor in Professional Services at Parker Insurance Agency - Farmers Insurance (1-10 employees)

Vetted Review

1 year of experience

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