Ooma Office Reviews and Ratings

Use Cases and Deployment Scope

Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.

Likelihood to Recommend

Small business/office locations with a few phones and using traditional phone service providers like Verizon or cable companies.

Use Cases and Deployment Scope

Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.

Likelihood to Recommend

It is easy to use and overall very good for the price. In an office setting of less than 50 people I would say is where it is most useful. There seems to be issues with some of the connections if you try to call externally to other phones as calls will drop occasionally.

Use Cases and Deployment Scope

I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.

Likelihood to Recommend

I have and will refer Ooma Office to other business owners. I found Ooma Office to be better than the other providers I have used.

Use Cases and Deployment Scope

We use Ooma Office for our business phone services. This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.

Likelihood to Recommend

We have used Ooma Office for over 5 years, and up until the last few months, it has been a great experience. However, in the last few months, there have been multiple service interruptions (at least once or twice per month). Their customer support during these times is almost impossible to reach and there is no good explanation of the problems.

Use Cases and Deployment Scope

We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when moving from an office to work from home I just had to plug in the phone into my internet modem and it was all set to use. Best service and product to use.

Likelihood to Recommend

For a small business needing a business number great to sign up with Ooma Office for a VOIP and no wiring involved

Use Cases and Deployment Scope

We use Ooma Office to received calls for ticket purchases and event sales inquiries.

We have a detailed outgoing message with options to connect to our team members or hear details like directions or class info.

We also use it to distribute calls to team member's cell phones.

Likelihood to Recommend

Small, nimble, distributed companies where folks aren't in the office.

Use Cases and Deployment Scope

I have found Ooma relatively easy to program. When I have had difficulty, the customer support has always been great. I learned that it has recently started integrating with the legal software of Clio, so I am looking forward to the integration.

Likelihood to Recommend

We often need to change Ooma due to changing staff and it is flexible phone system. When we change employees we have to reprogram the phone system and it is very doable to reprogram the phone system. Usually I can do it myself and if I need help support is there.

Use Cases and Deployment Scope

We utilize Ooma Office as our sole business phone system within our company. We utilize the virtual assistant as well as between 10-30 individual users. One large problem we faced with our previous phone system was its shear cost. Ooma Office has now saved us thousands over the years compared to our old solution, while providing more features than our old solution provided.

Likelihood to Recommend

Ooma Office is a viable solution for any company looking to replace an aging/costly business phone system. Our company was able to reduce our costs while providing a better platform for our employees to communicate.

Use Cases and Deployment Scope

Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we moved from the big carrier to Ooma!

Likelihood to Recommend

Ooma works best in a small office environment, with the owner/administrator being hands-on. Might be more challenging for a larger enterprise.

Use Cases and Deployment Scope

Ooma Office is used to help our hybrid office. It makes it easy to live transfer to those working at home. There is also a voicemail to email feature that makes checking messages on the road very easy. Virtual reception helps direct phone traffic to the correct employee. Ooma Office helped keep my agency in business through the covid pandemic.

Likelihood to Recommend

Ooma Office is great for someone on the go. I have the app on my phone to use when out in the field. I also am able to check my voicemails through email. I need to review the features. I have a need for some things that I'm sure they offer.