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OpenAir PSA

Score5.5 out of 10

51 Reviews and Ratings

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What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features OpenAir PSA has to offer, as determined by TrustRadius' reviewers.
Based on 51 ratings of OpenAir PSA's features
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Top Performing Features

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.7

  • Integration with accounting software

    Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

    Category average: 7.7

  • Document Management

    Document management provides for centralized management of all project documents.

    Category average: 7.9

Areas for Improvement

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 8.3

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 8.2

  • Support for Agile Methodology

    Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

    Category average: 8

Reviews

What users are saying about OpenAir PSA.
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Program to manage it all.

Incentivized
Mylene BeattyView profile
Project Administrator in Corporate at Kermodei Construction Company Ltd. (11-50 employees employees)

Use Cases and Deployment Scope

We use Oracle in conjunction with a large General Contractor we do work for. The General Contractor utilizes their services for Contract management and progress billing applications as well as Document Management. We have regularly used it for progress billings and contract document management for a variety of projects we work on.

Pros

  • Contract Management.
  • Progress Applications.
  • Document Management.
  • Reminders

Cons

  • Document Management updates.
  • Frequency of Password changes.
  • Project Administration.

Most Important Features

  • Contract Management.
  • Document Management.
  • Progress Applications.

Return on Investment

  • Frequent payments without holds.
  • Contract management fee we neglect to include in bid prices.
  • Contract increase equals additional fee.

Alternatives Considered

QuickBooks Desktop Enterprise and Procore

Other Software Used

QuickBooks Desktop Enterprise, Procore, Microsoft Excel

Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics

Incentivized
Bryan ParryView profile
Senior Manager Business Operations in Professional Services at Medallia (1001-5000 employees employees)

Pros

  • It does the very basics of a PSA tool (time tracking, connecting with NS for invoices) relatively well, but the UI still leaves a lot to be desired.
  • The integration with NetSuite is easy and fluid. This is the main pro of OA.

Cons

  • The UI of many parts of the system is really poorly designed. Inputting and updating forecasts is a very time-consuming and difficult process for our PMs and it doesn't allow any type of upload from a spreadsheet (which might be easiest in absence of a decent UI).
  • I have extensive experience with the reporting piece of OA and have a list of notes and improvements. The entire module is very inflexible at least pieces of it are not intuitive. Easy example: If you create a custom calc with a filter on Project Type to only include hours from our customer projects (Impl and MS), but then create a report with a filter to only show hours from MS, that custom calc won't work properly. The filter logic is unable to handle multiple filters on the same field.
  • Specific example of a ticket we've filed but not heard back on: When you close a project, any remaining forecasts from that project remain active and show as "committed hours" against those individuals which doesn't make sense on projects that are closed. Why would you not give an option to delete any remaining forecasts when closing a project as default behavior?

Return on Investment

  • Lots of dissatisfied users. We have been discussing purchasing a new system for the past 3 years but switching costs are high.
  • If your needs are uncomplicated and very basic, OA can satisfy your needs.

Alternatives Considered

Mavenlink

Other Software Used

Medallia, Salesforce Commerce Cloud, Workday Human Capital Management

A Monster Software for your Company.

Incentivized
Verified User
Administrator in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

We use this product to pull information from our other reporting platform such as Hubspot, to drive the vast majority of our information and sales process. This product has simplified and automated a once complicated procedure for our company. This pulls in data from our company CRM and shoots off-invoice directly to our customers. It also allows us to set our clients up on automated subscriptions for our products without having to do a single thing (except make sure the data input is correct). This has truly aided in transforming the way we work.

Pros

  • Simplifies Data.
  • Inventory Management.
  • Account/Billing Driving.

Cons

  • Bulk Editing Feature Needs Tweaking.
  • Complicated to learn for the non-tech savvy.
  • Could use a bit of a facelift.

Most Important Features

  • Ease of access.
  • Data driving.
  • Easy to implement.

Return on Investment

  • Simplicity with use.
  • Automated features.
  • Data must be correct or billing issues will occur

Alternatives Considered

HubSpot CRM

Other Software Used

HubSpot CRM, monday.com, Stripe, Xero, PandaDoc

Good for time tracking and projects/resources management

Incentivized
Cristian BodnarasecView profile
Senior Software Development Manager in Information Technology at eSilicon (501-1000 employees employees)

Pros

  • Time tracking - OpenAIR covers the corner cases as well, like when end of the month falls in the middle of the week and people are require to submit the timesheets for the current month only
  • Project management - using the project team, assigning tasks and using the existing reporting can really help a project manager in doing his/her job
  • Reporting - many built-in reports and the ability to create custom reports.
  • Okta integration - very helpful for single sign on, especially for cloud applications as OpenAIR

Cons

  • Email notifications - as a project manager I need to be notified whenever team members submit their timesheets so I can review and approve/reject. Currently these notifications are a little more difficult to be set up.
  • Reviewing timesheets - whenever there is a list of hundreds to be reviewed and approved, I find it quite difficult to do that in a timely manner. Going one by one is needed but the information to be reviewed is not standing out, like team member name, project and task, hours. Not sure if this is possible through configuration or not.
  • User Interface - in many parts of the UI there is a usage of a popup window that displays way too many options. Some functions are only accessible from that popup. To me, this is something to be avoided/improved.

Return on Investment

  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.

Other Software Used

Skype for Business, Skype, Ipswitch MOVEit, Oracle CRM On Demand

Scalable project, time and expense resource

Incentivized
Dan LobringView profile
Vice President, Marketing Communications in Marketing at rEvolution (51-200 employees employees)

Pros

  • Ease of use for time management
  • Ability to access remotely via the web & mobile app
  • Easy to use to track job numbers & personnel assigned to projects

Cons

  • The robust interface can be overwhelming
  • Lack of training
  • Ability to hide modules & sections not used by the teams

Return on Investment

  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems

Alternatives Considered

QuickBooks Enterprise Solutions

Other Software Used

Cision PR Software, NUVI, MailChimp

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