Opiniion

Opiniion is a resident satisfaction software. It automates how property management companies collect authentic, real-time feedback from residents. Opiniion helps users to get more online reviews, survey residents, and measure effectiveness of key community processes.

Through frequent resident feedback, online review generation, and intuitive surveys, Opiniion aims to provide a complete view of how residents feel about living at the community. This helps the Opiniion user to know what is going well, and to identify and resolve issues in real time; leading to an increase in resident satisfaction, acquisition, retention, and NOI.

Features include:

• Review Responding - Automate, customize, or use the Opiniion response team to facilitate review responses and improve customer service.
• Data Filtering - Use filters to view scores and ratings by date, type of feedback, channel, and source.
• Campaigns - Preset campaigns used to take control to customize messaging, where residents leave reviews, or what type of feedback collected.
• Add Tags - Use tags to target or exclude residents from custom campaigns, such as collecting feedback from just those with pets about a pet focused amenity.
• Survey Scales - Improve data and quality of insights by choosing from one of multiple response scales; agreement, sentiment, eNPS, short answer, true/false, etc.

Opiniion is used by Property Managers. Through feedback, online review generation, and surveys, it offers a view of how residents feel about living at a community. For Service Businesses, clients regularly rave about their experience, but they don’t have a system to share their opinions on review sites for others to see. With Opiniion, clients can share their experience in a review for others to see. For Medical Offices, patients rely heavily on online reviews when choosing their healthcare practitioner. With Opiniion, users can get reviews from patients to boost acquisition.