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PaperCut Reviews and Ratings

Rating: 9.2 out of 10
Score
9.2 out of 10

Community insights

TrustRadius Insights for PaperCut are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

PaperCut is a versatile software that has been widely appreciated for its ability to control user printing in environments with multiple users. Organizations find it invaluable as it allows them to restrict printer usage to authorized individuals, thus preventing unauthorized printing and ensuring data protection. Many users have praised PaperCut for its ability to manage printing and copying needs among all end users, making it an essential tool for universities and organizations with large numbers of employees. It has also proven effective in reducing printing costs and preventing wasteful printing of large documents.

Installing PaperCut has helped organizations reduce the time and money spent on troubleshooting printing issues, leading to increased productivity. The software's reporting and scripting features have been particularly useful in cutting printing costs by providing easily accessible data on print jobs and total costs. Users appreciate the software's ability to track printing habits, view print jobs in line, and monitor the number of pages printed, helping them stay conscious of their environmental impact.

Furthermore, PaperCut has revolutionized printing in K-12 school environments by keeping track of all print jobs, allowing for easy monitoring and accountability. The software has enabled organizations to centralize printing, streamline printing processes, and minimize paper wastage. While some users have found PaperCut challenging to use compared to their previous software, many agree that its benefits outweigh any initial frustrations. Overall, PaperCut has proven to be an essential tool in reducing printing costs, promoting responsible printing practices, and meeting goals of waste reduction in organizations of various sizes.

Reviews

9 Reviews

All in one print management software

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

PaperCut is used for secure print release to reduce toner and paper waste, provide print mobility for users on Chromebooks and personal devices, and allow administrators to review user printing history for accountability and troubleshooting. We also use it for Ferpa and HIPPA requirements and unprocessed print jobs are purged after 24 hours.

Pros

  • Integrates well with Canon Copiers
  • The interface is easy to navigate
  • Software updates are generally a quick process

Cons

  • Support isn't great
  • Can be difficult to get fully configured
  • Some users complain it's a little sluggish (it's not a server issue)

Likelihood to Recommend

We have a total of 62 copiers, and the system is excellent for managing both devices and users. Many staff print jobs are confidential, so privacy is critical. It also allows us to restrict how much users can print, with many configurable rules available. However, it’s probably not very useful for small organizations, and the licensing can become quite expensive.

Vetted Review
PaperCut
15 years of experience

PaperCut Handles Managed Printing With Ease

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our district utilizes PaperCut as a way of tracking all end-user printing costs and quantities. This has streamlined our ability to bill back to specific programs based on exact usage - and to put limits on excessive printing from users who have gone over their allotment for a specified time period.

Pros

  • Exporting usage data
  • integrating with Google for use email syncing/scanning
  • Management of printer deployment
  • Door Badge integration for print deployment from any printer in the district
  • Easy update functionality within the software

Cons

  • Removing a deployed printer from PaperCut was quite the task when we had to do so recently - to setup as a standalone device for a remote location. Must use ROC tool to do so - do not just remove the application from the printer!

Likelihood to Recommend

For environments that have multiple different departments or programs that would like to have printing costs tracked. The exact costs per page printed can be changed within the software - so exact costs can be calculated and billed back appropriately.

It also makes printer management easier as you can see toner levels and any issues the printer may have remotely without having to utilize the printers GUI at all.

Scan to folder/email options can be done on the admin side, so that it makes things easier for users.

Vetted Review
PaperCut
5 years of experience

PaperCut - Cut printing costs in half with ease.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use PaperCut within our organisation to control printing, consumable expenditure, and the environmental impact our usage has. Regular reporting to key stakeholders and ultimately holding our end users accountable is essential with how we operate. we encourage a paper free environment but recognise this isn't always possible. We demand minimal printing from our end users and use PaperCut to enforce it.

Pros

  • Printer Quota's
  • Monthly, weekly, daily, reporting
  • Integration with Active Directory

Cons

  • More customisation options (company branding)
  • cached agent upgrades
  • Scheduled system/server upgrades

Likelihood to Recommend

We utilise PaperCut from within the education sector where staff and pupils have previously used printing heavily. In one year we spent £650,000 on printing including software, hardware and consumables. For a 1000-5000 user network that is a lot of money to be spending and just isn't sustainable both financially or environmentally. Since deploying PaperCut and modernising our printing fleet we have been able to accurately forecast our expenditure and reduce costs significantly. PaperCut can even tell you how many tree's you saved which is great to share with our end users.

Vetted Review
PaperCut
14 years of experience

Printer made easier thanks to PaperCut

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

PaperCut was installed as a centralised print management solution across Ricoh MFPs.

Enabling secure print release, user authentication linked to our security cards.

We can track usage by user and department, enforcing print rules, and supports cost recovery from 3rd parties that use our printers.

Ability to prevent sensitive documents from being left unattended.

Key goal was to reduces paper waste and supports environmental initiatives. with the centralisation it has simplified device management across the printer fleet.

Pros

  • Printer Managment
  • Cost Control
  • Job Security
  • Sustainability

Cons

  • Printer screen customisation has some limitations
  • Cannot change a username after the account is created

Likelihood to Recommend

Once setup the solution is perfect for any business that has multiple printer devices and wants a way to centrally control them and manage their users prints and scans both from a security and sustainability point of view.

Easy integration in AD means emails are automatically synced for Scan to Email function.

Where i believe it would not be as useful is if you had a smaller number of printers and or staff

Vetted Review
PaperCut
3 years of experience

Best printing solution out there

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use PaperCut at our Higher ED institution for mobility print, web print, email-to-print, and the follow-me virtual queues. It replaced Pharos for us and was a great idea to. PaperCut has very few issues and usually the issues we do have resolve themselves.

Pros

  • Follow-me virtual queues
  • Web print for students.
  • Mobility print for personal computers on campus.

Cons

  • Better support (for us because we go through a printing company).
  • More streamlined user interface.

Likelihood to Recommend

PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.

Super Informative and Supportive!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

PaperCut is used in my organisation for printing services. When sending a print job, we can view what is in line to be printed. We are also able to view the amount of pages we have printed and total 'trees' we have used. It ensures we stay conscious of the environment.

Pros

  • Schedule print jobs.
  • Environmentally friendly.
  • History recall.

Cons

  • Not accounting for jobs that did not release.
  • Ensuring that jobs sent through are processed.
  • Greater description of tree size etc for reference.

Likelihood to Recommend

PaperCut is well suited in an environment where paper usage is overdone. In the marketing and advertising industry, lots of paper is wasted due to visual usage like presentations of client show-casings. It is less appropriate for a workplace that only uses digital work rather than any print. Otherwise very useful.

Vetted Review
PaperCut
1 year of experience

PaperCut: Doesn't Hurt As Bad As You Think

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Originally we began to use PaperCut for centralized and confidential printing. Upon implementation we were looking to move towards a more centralized printing model. With large buildings and many staff members, we needed something reliable and easy for users to make the migration as seamless as possible. Our other requirement was confidential/secure printing for our employees that need copies of documents containing personal/confidential information. Both of these use cases were (and continue to be) super easy and reliable. After we used PaperCut for a while we began to look at reporting and scripting to cut printing costs across the board. We implemented the PaperCut desktop application and pushed it out to every user. Each user is now able to see the total cost of what they have printed and the job details thereof. We then targeted certain printers throughout the organization for specific scripts. For example: an overused color printer now displayed a message describing how printing in B&W saves money overall. The user may continue printing in color or they may choose to print in B&W. All of these implementations have been fantastic.

Pros

  • Centralized printing via virtual hold / release queues.
  • Confidential and secure printing via card authentication.
  • Scan to folder/email integration with Active Directory.
  • Printer specific scripting actions give you a ton of options. The canned scripts are super helpful as they are prebuilt and need very little modification.
  • Overall printing reports are very informative.
  • Mobility Print gives you a great solution for printing from Chromebook devices.

Cons

  • Integration with Google Cloud Print never really worked for us.
  • Sometimes the job log reports are hard to follow.
  • The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.

Likelihood to Recommend

PaperCut is a great overall printing solution. Its features are great for any organization trying to move to a paperless or more efficient model. Our users have never really had a problem with figuring out the interface on the copiers or the PaperCut application. The only scenario where this would not be well suited would be a small office environment. It would be overkill.

Effective printing using PaperCut

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

PaperCut is a print management software that is being used by the entire organization. With close to 3000 employees working across 35 or more sites, PaperCut has been helpful in minimizing the wastage of paper. It helps us view how company resources are being used. Misuse is detectable with this software.

Pros

  • Run reports to view print usage by department, employee, site, etc.
  • Helpful in capturing trends.

Cons

  • Less employee friendly, as they feel like they are being watched.
  • Needs approvals while printing certain documents, hence it leads to employee frustration when they are not able to print right away.

Likelihood to Recommend

PaperCut is useful in scenarios where printers and other office property are being misused tremendously. Or if the organization wants to ration the use of printers and paper to a certain number. In addition to employees, I have seen many universities use this software to keep tabs on papers printed by students. If some student has exhausted the number of copies in his/her account, they can print more pages at an additional cost. It is possible to customize the tool with workflows, additional reviewers, set tabs to the number of paper printed and more. Reports are also easily obtainable.

Vetted Review
PaperCut
3 years of experience

PaperCut -- Cuts up the competition when it comes to printing

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

PaperCut is absolutely fantastic in tracking what is printed from an economic standpoint, but also from an environmental standpoint. I know the who, when, where, and what that was printed for my organization. This isn't a "Big Brother" move, but a way to hold people accountable for how often they print, and whether it's really necessary.

Pros

  • Web printing: I can be anywhere and print a document to the printer in the office.
  • Price Per Sheet Transaction: I can load my printer up with $50 at the start of the month, and track how much I'm spending in printing.
  • Computer integration: I have a Mac and my coworker uses a PC. This works flawlessly on both.

Cons

  • The initial set up is a bit of a burden, and isn't truly user-friendly.
  • The web print feature can get hung-up some times and there isn't a way to cancel when a job is "processing."
  • The MacBook top bar item isn't always stable.

Likelihood to Recommend

I love PaperCut, and would recommend it to any organization that wants to keep track of how often they print an item, or for larger areas that are shared workspaces. Multiple companies can be set up to utilize a single printer, and no one company gets stuck with paying the fees.

Vetted Review
PaperCut
1 year of experience