PatientPay

PatientPay is a healthcare payment system that aims to simplify the payment processes for patients while optimizing revenue cycle management (RCM) for providers and their partners. According to the vendor, PatientPay offers advanced dunning, dynamic patient communications, multiple payment options, payment plans, and robust reporting and analytics. It caters to a wide range of industries, including revenue cycle management organizations, physician groups, hospitals and health systems, as well as tech companies. PatientPay is suitable for businesses of all sizes seeking efficient and effective healthcare payment solutions.

Key Features

Advanced Dunning: PatientPay's Advanced Dunning engine is designed to improve patient communication and payment systems. According to the vendor, it sends targeted communications at the appropriate time, resulting in faster payment conversion. PatientPay claims to have an average payment time of less than 14 days, compared to the industry average of 45 days.

Dynamic Patient Communications: PatientPay offers dynamic patient communications that aim to engage patients through their preferred method of communication. The vendor states that this feature can drive higher conversion rates and patient satisfaction. PatientPay claims to have a conversion rate of 41% of electronic billing messages into payments, which is significantly higher than the industry average of 2%.

Multiple Payment Options: PatientPay provides multiple payment options to accommodate patient preferences. According to the vendor, patients can pay their bills using credit cards, eCheck/ACH, paper checks, and digital payment platforms such as ApplePay, Venmo, PayPal, and GooglePay. PatientPay also offers interest-free payment plans that can be configured by the provider or executed by the patient.

Comprehensive Reporting and Analytics: PatientPay offers comprehensive reporting and analytics capabilities to provide insights into payment data, patient behavior, and user activity. According to the vendor, this feature enhances visibility into patient interactions and helps improve revenue cycle management processes.

HIPAA, TCPA, CFPB, and PCI Compliance: PatientPay ensures compliance with various regulations, including HIPAA for patient communications, TCPA and CFPB regulations for electronic messaging, and PCI principles for card-based payments. The vendor emphasizes the importance of patient privacy and data protection.

Capture Payments Across the Entire Patient Financial Continuum: PatientPay aims to streamline the payment process by covering all aspects of patient responsibility. According to the vendor, PatientPay can integrate with various systems to capture payments at pre-service, time-of-service, and post-service stages.