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Paychex

Score6.9 out of 10

630 Reviews and Ratings

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What is Paychex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Media

Screenshot of Paychex Payroll Dashboard
Screenshot of Employee Background Checks
Screenshot of Paychex HR Dashboard
Screenshot of Paychex Flex Perks

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Screenshot of Paychex Payroll Dashboard

Top Performing Features

  • Performance tracking

    Performance tracking allows managers to track individual progress against goals as a component of overall performance.

    Category average: 7.8

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 8.9

  • View and generate pay and benefit information

    Employees can view pay and benefit data and print pay stubs.

    Category average: 8.6

Areas for Improvement

  • Duplicate Candidate Prevention

    Duplicate candidate prevention prevents candidates already in the system from being added

    Category average: 7.6

  • Candidate ranking

    Candidate readiness for key business positions can be ranked and assessed.

    Category average: 8

  • Create succession plans/pools

    Managers can create and manage pools of potentially high-performing individuals.

    Category average: 7.9

Who Buys & Uses Paychex

Pros

  • Effective and streamlined payroll processing capabilities
  • Automated tax reporting and compliance management
  • Employee self-service features reduce HR inquiries

Cons

  • Inconsistent customer support knowledge and high agent turnover
  • Difficulties in reaching knowledgeable support staff and long wait times
  • Reporting features are hard to locate, unintuitive, and lack customization

A great companion for processing Payroll

Use Cases and Deployment Scope

I use it for processing Payroll, creating Manual Checks, downloading and creating of types of reports, adding new staff, obtain W2 and 1095-Form, for compliance and establish records. This platform helps us organize and accomplish a secure an exact pay date for all staff as to keep them updated all the time with notifications, active balances and pay stubs. Any problem, we have an immediate agent that provide us an answer as also through their different departments they keep us in compliance with the requirements.

Pros

  • Uploading Payroll to their software.
  • Saving employee's information.
  • Protecting their direct services accounts and secure transactions.
  • Pay on time.
  • Processing Payroll.
  • Creating and sending Taxes documentations as W2 & 1095-F.

Cons

  • Should be more flexible on creating new reports.
  • Sometimes there are glitches creating manual check that you end up doing all over again.
  • Time Accrual needs more freedom to adjust to one's specific formula.

Return on Investment

  • We have 100 employees and only one or two times have we had an issue that ended up taking care.
  • Now that employees needs to validate their direct accounts, it became safer to do transfers.
  • Due to being with them for almost 1 years, they give us a special discount of almost 50%, therefore we save money while keeping their services.
  • Employees can download all their pay stubs, W2 or 1095s by themselves.
  • It is connected to Cal Savers, therefore they automatic applies their deductions as the same with medical insurances.
  • We save a lot of time on W2 Forms, Taxes and helps us with compliance.

Usability

Other Software Used

Rethink Behavioral Health, KPA EHS Software, B&P EASE ERP

Paychex Flex-works for me

Use Cases and Deployment Scope

We use Paychex Flex for our payroll needs. We find that it keeps everything in one place for each of our employees and assists with tracking and submitting all necessary tax documents and filings throughout the year. We appreciate that we don't have to take time away from our day to day to monitor and track all of the necessary back-end tasks related to payroll and tax reporting. We also participate in a SimpleIRA plan which is separate from Paychex but we are still able to utilize the tracking and withholding to make it easy for everyone. The reports are useful and easy to manage. They offer support when needed. We have been a customer since 2014, and we appreciate the partnership. They have made that side of our business much smoother and streamlined. Ensuring employees pay is recorded accurately and timely is extremely important, as well as knowing it is all easily accessible for both employer and employee.

Pros

  • organization
  • tax documents
  • reporting
  • perks

Cons

  • Support when assigned a specialist, actually speaking directly to them
  • when self-reporting payroll, a free-text field to add notes
  • some HR options that don't require an entire package to manage

Return on Investment

  • Efficiency
  • Employee Self-Service
  • Time saving 100%

Usability

Other Software Used

QuickBooks Online, Google Workspace

PAYCHEX FOR SMALL BUSINESS SUCCESS

Use Cases and Deployment Scope

We have been using Paychex for about 7 years- they handle our payroll and our merchant services. They are a great fit with our small business. Can always call to get questions answered and the help I need. Their fees are competitive. The online tools are incredibly helpful again for a small business. I don't think a better partner ca be found when it comes to payroll for smaller companies.

Pros

  • They offer me competitive rates with my merchant services!
  • Handle my payroll and taxes and provides easy to read summaries of these
  • They have a live person available to answer questions!!

Cons

  • I do wish I had a dedicated account rep
  • When there is an issue (like a week we did not receive checks via UPS) difficult to get resolved since I don't have a dedicated rep
  • delivery fees are high- wish there was an alternative to this years ago I could pick up at Paychex

Return on Investment

  • incredible time savings with payroll and taxes
  • great savings with merchant services and compliance
  • we also use Paychex for our benefits group

Usability

The ease of Paychex Flex

Use Cases and Deployment Scope

For our company, we use Paychex Flex to do payroll, and track all employees hours and vacation hours.

Pros

  • Keeping important information for each employee.
  • Making it easy to add in new hires and remove employees who are no longer with us.
  • Making it easy to do payroll.

Cons

  • Separating the clock in and clock outs totals hours for each employee's pay period by weekly instead of the totals of the whole period in the timecards section. Such as the first week have the total hours for the week, same thing with the second week, then have the overall total hours for that pay period under the employee's hours.
  • Maybe being able to add in all employees' schedules before the pay periods to start to make it easier to check all hours of each employee.

Return on Investment

  • I just started doing payroll and it was easy to learn with little instruction
  • TAA makes it easy to access

Usability

Other Software Used

QuickBooks Online

Hot off the press... Paychex Flex is the best of the best!!

Use Cases and Deployment Scope

We use it for our payroll service and also our retirement account is now set up through Paychex as well. We do use it in multiple locations for time and attendance. Its great that the time and attendance offers a geo option to ensure that employees are clocking in at the locations and the times that are allotted to them.

Pros

  • Time and attendance
  • Our account rep is great at handling the issues and questions that I have
  • Fairly simple to use
  • great access to reporting

Cons

  • the vacation time justification could be a little more user friendly

Return on Investment

  • love that they have to clock in and out on the app, only an issue if they do not have a phone. But overall love it.
  • trying to get employees to onboard themselves however some don't understand how to do it. But I love the concept
  • When used correctly by employees, Payroll is very fast and efficient.

Alternatives Considered

ADP GlobalView Payroll

Usability

Other Software Used

QuickBooks Desktop Premier