Repsight

Repsight is a review management platform offered by Repsight.com. According to the vendor, it is designed to help businesses build their online reputation and generate positive reviews. The product is suitable for businesses of all sizes, from small to large firms, and caters to various professions and industries such as attorneys, dentists, consultants, architectural firms, chiropractic clinics, healthcare practices, law firms, and dental practices.

Key Features

Automatic Review Requests: According to the vendor, Repsight automates the process of sending review requests to clients when a matter or project is closed in the connected practice management software. Clients receive a customized link to leave a review, aiming to simplify the process.

Customizable Messaging: The vendor states that users can customize the email subject and text to align with their communication style. Additionally, the firm's name, rather than Repsight, is displayed in the email, providing a personalized touch to the review request.

Automatic Follow-ups: Repsight automatically sends a follow-up email to clients who have not responded to the initial review request after a specified period. The vendor claims that this follow-up email encourages clients to leave a review and provides a convenient link to do so.

Score Tracking and Review Alerts: According to the vendor, Repsight monitors online reviews and notifies users of any score changes or new reviews. Users can stay updated on their online reputation and take necessary actions based on the feedback received.

Additional Review Requests: Users have the option to send additional review requests by BCC'ing their Repsight email address when sending an email from any email client. The vendor suggests that this increases the chances of getting more reviews by allowing the recipient of the email to also receive a review request.

Multiple Offices and Businesses: Repsight supports businesses with multiple offices or locations. Users can set up unlimited businesses, each with its own review sites and review requests, as per the vendor.

Monthly Reports: Users receive monthly reports that provide insights into the effectiveness of the review collection process and the overall online reputation. The vendor claims that these reports detail the results of the Repsight integration with the connected practice management software.

Integration with Practice Management Software: Repsight integrates with popular practice management software such as Clio, Actionstep, BQE Core, Rocket Matter, Lawcus, and Practice Panther, according to the vendor. This integration allows for seamless automation of the review collection process within the existing workflow of the firm.

Simple Set Up: Users can add reviews for their business on various platforms like Google, Facebook, Yelp, BBB, Yellow Pages, and more than 60 other sites, according to the vendor. They can select their business listing and receive instant email alerts whenever their review score changes or they receive new reviews.

Works with 64 Different Sites: Repsight integrates with 64 different sites, including Google, Facebook, BBB, Yellow Pages, The Local Best, and City Search, claims the vendor. By plugging Repsight into existing software, the vendor asserts that businesses can make review gathering part of their everyday process.