Reputation Studio by 1440

Reputation Studio, developed by 1440 Inc., is a platform designed to assist businesses in managing and improving their online reputation. According to the vendor, this tool allows businesses of varying sizes, including SMBs and Enterprise brands, to monitor, respond to, and analyze customer reviews and feedback from multiple channels. Reputation Studio is used across various professions and industries, such as retail, e-commerce, hospitality, travel, healthcare, financial services, and consumer goods.

Key Features

Manage Global Omnichannel Reviews and Q&A in One Place: According to the vendor, Reputation Studio enables businesses to conveniently monitor, respond to, and analyze reviews from various channels using a single log-in. Customizable routing, prioritization, and approvals aim to streamline the process, while agents can access and manage user-generated content (UGC) from multiple channels through a single sign-on to Salesforce Service Cloud.

Make Customers the Hero of Your Story: The vendor states that Reputation Studio offers customizable settings to help businesses achieve their review response goals, whether it's mitigating bad reviews, improving response times, achieving a 100% review response rate, or optimizing responses for SEO. According to the vendor, it aims to turn review management into an effortless way to convert detractors into supporters.

Respond to Customer Feedback: Reputation Studio provides tools for efficient review and Q&A response management. Real-time alerts aim to keep businesses updated on customer feedback, while customizable workspaces and prioritization features help agents stay organized and focused. The vendor states that personalizable templates and response approvals ensure consistent and efficient responses.

Manage and Monitor Reviews: According to the vendor, Reputation Studio allows businesses to consolidate reviews from various platforms and manage them effectively. User access can be managed to ensure appropriate permissions, while the focused agent interface provides a streamlined view for efficient management. The vendor claims that businesses can track response times, generate case reports, associate reviews with specific products, and utilize advanced tagging for effective organization.

Actionable Reputation Insights: Reputation Studio offers AI-driven models to measure and visualize customer sentiment and intent, providing businesses with deeper insights into customer feedback. According to the vendor, competitive intelligence features offer valuable information on competitors' reputation, while keyword tagging and real-time word clouds help identify and track specific themes or topics in reviews. The platform also offers over 200 report types for comprehensive reputation insights.

Native on Salesforce: Reputation Studio is native on Salesforce, ensuring better security, real-time data accuracy, faster reports, and seamless integration. As an ISV partner since 2009, 1440 Inc. builds products specifically for Salesforce, aiming to guarantee simplicity and ease of use.

Artificial Intelligence (AI): Leveraging Natural Language Processing (NLP) and Einstein AI, Reputation Studio provides actionable insights and accurate decision-making support based on extensive data training, as per the vendor's claims.

Form a Partnership: Dedicated Customer Success Managers with expertise in 1440 products work closely with businesses, aiming to generate and measure value outcomes.

Scale Your Business: Reputation Studio is designed to save time and improve efficiency for both SMB and Enterprise brands. According to the vendor, it can handle multi-brand and multi-location entities with ease.