#1 most frequent
United States of America
94.1%224 installations of 238
What is Reputation.com?
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.
Categories & Use Cases
Videos
Who Buys & Uses Reputation.com
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
4.6%11 installations of 238
#3 most frequent
Canada
0.4%1 installation of 238
Love Reputation.com!
Pros
- review notifications
- review responses
- quick turnaround
- great customer service
Cons
- better responses that are more unique
- would love to be notified as soon as the review comes in also
- publish our responses for us
Most Important Features
- review notifications
- review responses
- getting reviewers to the right contacts
Return on Investment
- only positive impact showing we respond to our customers reviews
- responding to negative reviews helps us greatly
- good return on investment
Alternatives Considered
Widewail - Engage
Amazing when works, but...
Pros
- Visually Appealing
- Simplified Navigation Design
- Allows posting on multiple days and times
Cons
- Almost Daily glitches
- Functions that are displayed do not function properly such as filtering
- Appearance of old posts
- Lack of weekend support
- No proactive approach when there are issues
Most Important Features
- Ability to post ahead
- Asset and post library
- Metrics
Return on Investment
- Update clientele about important information
- Available metrics to improve post qualities
- Daily failures results in less usage due to trust issues
Other Software Used
Adobe Acrobat Reader DC, Microsoft Teams, Microsoft Excel
Reputation Makes It Easy
Pros
- Streamlines reviews across multiple platforms
- Makes answering reviews/surveys easy across multiple platforms
- Assists with management of consistent information across online listings
Cons
- Adding additional platforms to their feeds
Most Important Features
- Alerts for new reviews and surveys
- Ability to respond across multiple platforms at once
- Ability to add additional users to receive alerts
Return on Investment
- It's allowed us to save customers based on feedback received
- Allowed us to revamp and refocus our online reputation management process to enhance customer experiences
Other Software Used
Dealer.com, Cobalt
Reputation will save you time managing your online reputation
Pros
- Allows you to respond to surveys and reviews from one place without having to log into different sites
- Sends you notifications each time there is a new survey or review
- Saves time in monitoring and responding to reviews
- Provides reports to view overall reputation online
Cons
- I wish you could respond to Yelp reviews on Reputation but I understand it's Yelp that won't let them integrate
Most Important Features
- Monitoring reputation online
- Responding to reviews and surveys
- Sending surveys automatically after purchase
Return on Investment
- Allows us to keep up to date with our online reputation
- Allows us to respond to customer concerns or compliments quicker
- Saves employee time in being able to respond easier
Repuation.com deserves strong consideration
Pros
- Survey customers
- Report customization
- Solicit reviews
Cons
- Report customization could have increased customizations
- Surveys could have increased customizations for skip and display pathing
- Social media management wasn't great when we last tried it (perhaps it's improved)
Most Important Features
- Customization
- Scalability
- Ease of use
Return on Investment
- Improved operational insights to drive decisions
- Respond to reviews quickly
- Solicit reviews
Alternatives Considered
Qualtrics CoreXM, Birdeye, Astute Social and Podium
