Revenue.io Reviews and Ratings

Rating: 7.8 out of 10

Score

7.8 out of 10

Community insights

TrustRadius Insights for Revenue.io are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

AI feature: Users have found the AI feature in RingDNA highly beneficial for auditing and reviewing phone calls, with some reviewers mentioning that it provides valuable insights. The ability to easily access recorded calls in the call records has made it convenient for users to find specific calls.

Seamless task creation: Reviewers have praised the seamless process of creating tasks in RingDNA, stating that it has improved client management and enhanced productivity. This functionality allows users to set up tasks easily, ensuring appropriate follow-up with clients.

Text messaging capability: Users have highlighted the usefulness of the text feature in RingDNA, emphasizing its effectiveness in communication with clients via text messages. Some reviewers also appreciate being able to send documents via text, streamlining their communication processes.

Reviews

13 Reviews

The CRM and Marketing Automation Platform with Advanced Marketing Functions

Rating: 8 out of 10

May 10, 2023

Use Cases and Deployment Scope

Revenue.io is a powerful revenue management platform that enables organizations to optimize their pricing and revenue strategies. The program also enables firms to develop dynamic pricing methods, which modify real-time rates based on demand and other criteria. This can help firms enhance sales and profitability by maximizing revenue during high-demand periods while avoiding overstocking during slack seasons. Overall, its automated pricing, forecasting, and competitive intelligence features make it a must-have tool for enterprises.

Pros

Automated Pricing
Forecasting
Competitive intelligence capabilities

Cons

User Interface (UI) Design
Ability to customize the software to meet the specific needs of different businesses
Customer Support

Likelihood to Recommend

Revenue.io's automated pricing and demand forecasting features may benefit e-commerce enterprises with a large number of products and fluctuating demand. This can assist them in remaining competitive while increasing sales and profitability. Small businesses with a restricted product offering or consistent demand may benefit less from Revenue.io's advanced pricing and forecasting services.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Good tool to contact new clients!

Rating: 10 out of 10

Incentivized

April 26, 2022

Use Cases and Deployment Scope

I use RingDNA to contact new leads, recycle leads, and incoming calls, and also do follow-ups with our new clients. We use it every day and we make around 100 per day. This tool is easy to use and helps us to contact our new clients faster since is also integrated with Salesforce.

Pros

Record calls
Voicemails drop
Greetings

Cons

Quality on calls
Calls dispositions
It froze sometimes.

Likelihood to Recommend

It's a really good tool to communicate with others. I use it to contact new clients and I loved the voicemail drop feature, I make around 100 calls per day and if they do not answer the phone I have the option to just select the voicemail I need to drop instead of been repeating myself all the time. Love it!

ALLAN CISNEROS

Associate Account Manager - Real Estate in Sales at Mynd (201-500 employees)

Vetted Review

1 year of experience

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RingDNA, does it Ring a bell?

Rating: 10 out of 10

Incentivized

August 29, 2021

Use Cases and Deployment Scope

RingDNA as an application is used by the majority part of the organization. This application helps us to stay in touch with all of our potential sales prospects and to ensure regular follow-up to confirm a conversion.

Pros

Global Calling
Voicemails that never go amiss
SMS feature
Dedicated sections for Missed Calls and Voicemails

Cons

Global Time Zones are not always correct
Has some lag since it is through Google Chrome Extension

Likelihood to Recommend

RingDNA has been the core application being used by our business since inception and has been the most valued application for the best results and outcomes.

Verified User

Supervisor in Sales (1001-5000 employees)

Vetted Review

4 years of experience

The manual, cumbersome workflow outweighs any value it might actually add

Rating: 8 out of 10

Incentivized

August 27, 2021

Use Cases and Deployment Scope

RingDNA is being used across Sales and Customer Success as a dialer/texting tool. We also have it for sequences/cadences to facilitate email outreach during prospecting. The primary reason why we implemented RingDNA was to get the whole org on the same dialer (to make it easier to transfer calls from one dept to another).

Pros

Call quality is consistently good (compared to previous dialers)
Conversational AI seems like a powerful tool. Underused in our company.

Cons

It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.

Likelihood to Recommend

Despite a few of the design/interface frustrations, Revenue.io (RingDNA) is a powerful that is well made and continues to improve. Conversation AI, while underutilized at our company, can provide great value to any Sales team if used correctly. I look forward to seeing what new changes come our way.

Wolf Weisz

Account Executive (Mid-Market) in Sales at Jolt (51-200 employees)

Vetted Review

1 year of experience

View profile

RingDNA allows us to maximise people & technology across our complete marketing, sales, service experience

Rating: 9 out of 10

Incentivized

August 16, 2021

Use Cases and Deployment Scope

We use ringDNA for our sales reps and increasingly our customer care team. The solution integrates deeply into our lead management flows and sales management routines. Withing the SalesForce universe, we are able to use the call data, and in call data as part of how we work.

Pros

Speed at calling through lists, loading the account data into the intelligent dallier
Using the calling notes and other values, as triggers into our workflows
Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call

Cons

Managing numbers - we have loads of numbers and managing the deleted, active and so on is not as simple as it should be
I have had a few minor issues with setting up call flows, once operational though, they work perfectly

Likelihood to Recommend

RingDNA can be an excellent fit solution for the right environment. Sales or customer service flows are improved by injecting ringDNA into the mix. This allows you to work in your human interactions with your digital interactions. The other scenario that works well for us is when we need to make a large number of calls to leads, and we want metrics on this. We can shift through the leads, record activities, and then get great clarity.

Michael McKerlie

Senior Project & Change Manager in Marketing at The Wine Community (11-50 employees)

Vetted Review

1 year of experience

View profile

RingDNA Review

Rating: 5 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

We use it company-wide for a dialer, call tracking, call intelligence, and sales outreach cadences. As a sales org, it helps us log activity all in one place and helps us stay organized in our outreach efforts.

Pros

Sales outreach cadences
dialer service
call intelligence

Cons

User interface
mobile app
email tracking

Likelihood to Recommend

well suited for a smaller company that doesn't need integrations with zoom or to track large amounts of emails. Overall I feel it could be integrated with salesforce and even gmail better than it is. It is outperformed in that aspect by competitors such as salesloft and outreach.

Tim Eddington

Account Executive in Sales at Jolt | Task Management Software (51-200 employees)

Vetted Review

1 year of experience

View profile

It has been possible to improve the quality of service with customers.

Rating: 10 out of 10

Incentivized

October 7, 2020

Use Cases and Deployment Scope

RingDNA has been able to give us a better performance in the sales department, thus being able to have a closer contact with potential customers. This platform has covered all the needs of being able to get in touch with customers and be able to maintain high communication, thus maintaining the sales commitment. I have been able to work from home maintaining my usual environment, being able to hear very easily what is happening. I also keep working collaboratively with co-workers.

Pros

I can easily track the volume and methods of outgoing calls, thus being able to carry out a deep analysis of the calls that have been made every day.
Calls can be heard again and can also be forwarded to work colleagues within the same platform.
It has a friendly interface which allows easy learning for new users and thus to be able to adapt almost immediately.

Cons

Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling.
They could put in a phone number checker, I've had trouble with that several times already.
The reports it generates tend to be limited no matter what subscription you have.

Likelihood to Recommend

Keep in mind that it is essential to be able to contact customers directly and thus maintain feedback that allows you to know what they really want, user experience and quality of product or service. That is why I would definitely recommend at least giving this software a try and see if it can be profitable for you to scale further with your clients.

Stella Olsson

Territory Sales Manager in Sales at Altria (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

RingDNA Addresses All Call Center Needs

Rating: 10 out of 10

Incentivized

September 20, 2020

Use Cases and Deployment Scope

RingDNA is being used by our call center intake department both make and receive phone calls to potential clients. We have integrated the RingDNA extension with our Salesforce platform to dial clients directly from their case records. We also use RingDNA to screen inbound phone calls and route them to the appropriate agents with the necessary skill set to help them. We use their after-hours voicemail services when our business is closed.

Pros

The AI feature allows for easy auditing and reviewing of phone calls.
Calls are recorded live and saved in the call records so they are easy to find.
The AI feature annotates the phone call in its entirety.
It is easy to create a task in RingDNA so that clients can be followed up appropriately.
Has a text feature that has allowed us to text more with our clients.
Able to send documents via text
Dispositions are easy to use.

Cons

Needs have more flexibility with cadencing
More control over time zone dialing.
Creating a feature that avoids duplicate phone numbers, clients, contacts, etc. from being created.

Likelihood to Recommend

RingDNA is very well suited for both call center environments or an office where there is a lot of phone traffic. RingDNA keeps calls organized so that a record exists of how many times a client has been called, the results of those calls, and if any other appropriate actions need to be taken. This allows others in the company to pick up the record and know exactly what is going on to better serve the customers without confusion. Because we have an auto accident, PI, mass tort, and disability department, RingDNA has made it easy to route calls to the employees who specialize in those fields. This avoids unnecessary holds, transfers, etc. RingDNA does so much more than make and receive calls though. It also allows you to text with clients so that if important information needs to be relayed on the fly, it can be sent while you are still communicating with your client. We can send our clients time-sensitive documents via text and they can return them immediately to help move their claims along quickly without waiting for snail mail. The AI feature is one of the best I have ever seen.

Shanna Baty

Paralegal/Supervisor in Legal at Summit Conversions (11-50 employees)

Vetted Review

1 year of experience

View profile

RingDNA is a worthy tool to have for all sales oriented companies.

Rating: 9 out of 10

Incentivized

February 22, 2020

Use Cases and Deployment Scope

RingDNA is used by all the salespeople in our department (inside sales). It helps to dial the numbers with ease and also gives us the option of using a local number, which at times helps in getting connected with prospects. Its call disposition feature is also an add-on benefit, it makes it easy to log the outcome of the call. The main problem it addresses is increasing the call numbers of sales reps without putting in extra effort.

Pros

Option of using a local number while dialing at specific location.
Helps to dial numbers automatically one by one once added to the list which helps save the precious time of the sales rep.

Cons

Call quality at times is a big issue.
Many a time the application freezes while using and needs to be restarted, which is a big issue.

Likelihood to Recommend

Its best suited when you're trying to reach some prospect where you have the option of using a local dial. It helps to increase connectivity. Another best feature is the option of using different numbers, you can choose your own desk number or RingDNA number and if a prospect calls back you will get a call back on your number which shows your calls/approach more legitimately. But again, at times its a con to reach someone by using local dial because the prospect might pick up the call and ask you where you are based out of and then it comes to your intelligence to handle it. So in short its a useful feature but one needs to know how to make correct use of it.

Siddarth Upadhya

Manager, Global Business Alliance in Sales at R Systems (1001-5000 employees)

Vetted Review

3 years of experience

View profile

RingDNA is a great way to add productivity to your sales org.

Rating: 8 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

We have a large business unit that is using RingDNA. We use it to expedite calls while also connecting to Salesforce for ease of use. RingDNA serves us both with a one by one call basis or lists. It is easy to set up lists for callers to stay connected and reach more targets and prospects. The other important piece of Ring DNA is that it provides us a local phone number when we call organizations. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e4eaf543d85480031abea31%2Fedit&custom3=craftprimes.com&t=1582239832004" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1582239832004" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1582239832009" style="width:0;height:0;display:none;visibility:hidden;">

Pros

Local Presence Calling.
Integration to Salesforce.

Cons

Staying Connected. There is an extra call step before you ring your prospects.
Sometimes you have to identify a caller before you can make a call, which slows down the process.

Likelihood to Recommend

If you are an organization local to your target audience, there is a little less value. But if you are calling people outside of your current location, RingDNA does a great job. If you do not use a CRM, I would say there is less value. For any organization, big or small, that is seeking an easy way to document calls, Ring DNA does a great job.

Verified User

Account Manager in Sales (5001-10,000 employees)

Vetted Review

1 year of experience

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