A Great Software with Lots of Bells and Whistles!
November 18, 2018

A Great Software with Lots of Bells and Whistles!

Sean Pomory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ReviewTrackers

We use a white labelled version of ReviewTrackers through NRC Health. We chose this option instead of going directly through ReviewTrackers for a few reasons. We had three problems we were trying to solve:
  1. Manage received reviews for providers and locations in one place
  2. Request reviews from happy patients
  3. Implement positive reviews for providers on our provider profiles.
ReviewTrackers helped us with the first two of these three goals.
  • Manage received reviews
  • Solicit positive reviews on third party sites
  • Track NPS scores of locations and providers
  • Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
  • Sentiment analysis is still in beta.
  • Menu navigation doesn't always make sense.
  • A little expensive, but very useful.
  • Multiple user management helps us onboard employees outside of our department, facilitating communication.
Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization.
ReviewTrackers is a great solution for marketers and leaders looking to better track and manage online reviews. Although not perfect, it was the best use case for our organization. Additionally, the partnership with NRC Health was a great benefit to our organization. Working in a hospital, it was difficult to find a solution that worked for us.