Likelihood to Recommend Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
Read full review Revinate is a great platform for smaller-sized hotels who do not need the advanced functionalities of a larger ESP like
Salesforce Marketing Cloud . You do not need coding experience, but if you would like to custom-code your emails you can do so. The automation features leave room for improvement as does its reporting features
Read full review Pros Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly! Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on. Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate. Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left! Read full review The audience segmentation is excellent. I use this the most since I create targeted, segmented campaigns. Ease of use if you have experience with other email platforms. Analytics reporting. Read full review Cons I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day. I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations. Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled. Read full review Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process. I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities. Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports. Read full review Likelihood to Renew No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Read full review Usability It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Read full review Support Rating They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Read full review Implementation Rating LOVE REVIEW TRACKERS.
Read full review Alternatives Considered We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
Read full review Revinate is perfect for our small-to-medium sized hotel clients who do not need a more advanced ESP. If you have a larger client that needs more advanced features, I would suggest using
Salesforce . If you require more in-depth reporting and automation features for a small to mid sized client,
Mailchimp is also a great choice. I do not recommend TravelClick for any clients.
Read full review Return on Investment ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously. We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data. Read full review Our ROI with Revinate has helped us take back some of our OTA revenue, and for the first time ever, our brand.com revenue outpaced our OTA revenue, due to our email campaigns. We are a small indie hotel and this is crucial for us. Read full review ScreenShots ReviewTrackers Screenshots