Item: ReviewTrackers
Rating: 10
Author: Cameron Spooner

Overall Satisfaction with ReviewTrackers

Use Cases and Deployment Scope

I use it daily for reputation management for all of our clients to respond to their Google, Yelp, Facebook, and other source reviews. It helps all of our clients improve their reputation in the light of the customers. I also use the software for LLO (Local Listing Optimization), which enables our clients to have accurate Google listings to make them easier to find.

Pros and Cons

Pros

Respond to Google reviews instantly
Update local listings information
Review monthly analytics/performance

Cons

If you have a lot of accounts/clients it is harder to navigate
LLO services are slightly confusing

Most Important Features

Review Monitoring
Instant review replying
Local listing optimization editing
Sorting different types of reviews

Return on Investment

It has saved us time in our reputation monitoring process
It has saved us money in our reputation monitoring process
We have been able to double productivity within the division

Key Insights

Do you think ReviewTrackers delivers good value for the price?

Yes

Are you happy with ReviewTrackers's feature set?

Yes

Did ReviewTrackers live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ReviewTrackers go as expected?

Yes

Would you buy ReviewTrackers again?

Yes

Other Software Used

CallTrackingMetrics, Kantata Cloud, Slack

Likelihood to Recommend

ReviewTrackers works excellently when you're a marketing firm that has a large number of clients who you market for. The app is very easy to use and lets you view reviews for all of your clients under one umbrella. It works in almost every scenario, and I haven't found a situation where it was useless.

Comments

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A great way to manage reputation for yourself or clients