Salesforce Spiff

Score8.6 out of 10

477 Reviews and Ratings

Community insights

TrustRadius Insights for Salesforce Spiff are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Tracking Capabilities: Users have praised the platform for its comprehensive capabilities in tracking attainment, managing commission documents, and providing current commission information, establishing it as a vital resource for incentive-related activities. The detailed tracking features have been commended for helping users with their productivity.

User-Friendly Interface: The user interface has been commended for its ease of use and effective layout that clearly presents payment details. Users find the intuitive design and organized layout of the interface to be conducive to a seamless navigation experience while accessing important payment information effortlessly.

Integration with Salesforce: Reviewers highly value the integration with Salesforce, which enhances the platform's functionality and customization options. Users say this integration has been particularly helpful in streamlining workflows and improving pay transparency by seamlessly connecting sales data between platforms.

Reviews

234 Reviews

Simplified Commission Insights and Approval

Rating: 7 out of 10

Incentivized

July 3, 2025

Use Cases and Deployment Scope

Spiff is used to payout all commission paychecks monthly, for approximately 150 employees. This platform makes it easy and simple to review your commission amount and details and approve or send back for further review.

Pros

Simple breakdown
Ease of use
Clear information and actionable steps

Cons

Sometimes too simplified
Nowhere to include detailed comments or specific questions
vague submission - who is my approval going to?

Likelihood to Recommend

For a medium sized organization like ours, having some kind of automated commission approval/disbursement system is necessary. It would not be possible to track all employee commission numbers accurately without the Salesforce integration.

Verified User

Contributor in Research & Development (501-1000 employees)

Vetted Review

2 years of experience

Sleek Tracking Method for salesforce data

Rating: 10 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

Salesforce Spiff is used to track our individual metrics in accordance with our personal goals for a bonus at the end of the year. This helps me track and visualize Salesforce Spiff reports to show where i am at and how much further i have to achieve my goal. If you click into the individual goal you can see a breakdown of the metric and what data Salesforce Spiff is pulling in

Pros

visualizing the data, based on the goal, there is a gas gauge, graph or number
breaking down how they are getting the numbers, if something is missing and not being pulled in you can easily tell and fix that
stays up to date immediately when data is put in, everyone that needs to has access to it

Cons

i would like to see this information on my front page right when i log in instead of going to a separate tab
i would like the boxes to highlight green once ive reached a goal
i would like to see the payout totaled once a goal is hit

Likelihood to Recommend

incentive plans, team goals (shared or individual), general salesforce tracking and reporting. i think it is best suited for those who work in salesforce daily and have goals that are tracked in Salesforce Spiff across a year or several years. i do see it being useful for teams who have shared goals in Salesforce Spiff as a way to not keep that information in a separate place. So everyone can access and stay up to date in Salesforce Spiff.

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

3 years of experience

Easy visibility into my commissions

Rating: 10 out of 10

Incentivized

June 12, 2025

Use Cases and Deployment Scope

I use Salesforce Spiff to monitor my commissions. The tool allows me to easily see how much I'll be making at the end of the quarter and breaks down my earnings by type so there are no questions asked and I don't need to reach out to my comp team for clarification.

Pros

commission totals
quota attainment

Cons

Timely data syncs

Likelihood to Recommend

Salesforce Spiff is well-suited when I'm curious how much I'll be making each quarter. It's also a great way to verify that my commissions are being recorded properly. Lastly, I can see my quarterly and annual attainment on Salesforce Spiff.

Verified User

Account Manager in Sales (1001-5000 employees)

Vetted Review

3 years of experience

Highly recommend Salesforce Spiff

Rating: 10 out of 10

Incentivized

June 6, 2025

Use Cases and Deployment Scope

Makes it very easy to track commissions from a salesperson perspective, what deals have closed, how much ARR closed on the deal, any additional incentives on the deal, full transparency behind how much commission is getting paid on the deal, etc. Just overall very easy to use, and thankful for all the transparency behind the numbers!

Pros

Fully transparent with the payouts
Tracks every sale made
Tracks the total dollar amount of every sale made
Tracks any extra incentives (paid up front, multiyear, etc)
Easily tracks those that cancel so you can see where revenue was lost

Cons

Would be nice if an automated report would get emailed end of every month, without me needing to log in and manually check

Likelihood to Recommend

Salesforce Spiff is a great way to track deals that have closed, total ARR from those deals, total additional incentives (paid upfront, multiyear, etc), and full transparency behind how much every deal is paying out in commission from a salesperson perspective. Easily integrates all bookings from Salesforce same day so you are always in the know on deals and quota and commissions!

Verified User

Manager in Sales (201-500 employees)

Vetted Review

3 years of experience

Spiff - User Friendly to Sales Reps.

Rating: 3 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

Spiff is our primary compensation tool for our entire sales team. It is great in showing reps all of their deals and their commission throughout the month.

Pros

Intuitive for reps.
Aesthetic
Calculates % attainment that every deal contributes to.

Cons

If commission was calculated in May for April, then all the late deals with the Service start date in April but close the day after commissions is calculated, those get lost. I have to manually run those and recalculate. In other words, some opportunities fall through the cracks.
As an admin, it is not user-friendly or intuitive to create formulas/filters/ create new logic in the back end. We're at the mercy of the Implementor. That's not cool.
In my experience, the reports are so bad! SO BAD! The columns are limited, and half of the data points are not filled in.
If there's an ICR change, then I have to manually recalculate the difference throughout the entire period. Which I feel is not really good.
The charts for the reps are not great either. It's minimal and not very useful to anyone.

Likelihood to Recommend

It's great for reps to see how their opportunities contribute to their earnings, but this is great for beginner reps, not seasoned ones with more complexity (track their late opps and other spiffs and incentives).

Verified User

Manager in Sales (201-500 employees)

Vetted Review

1 year of experience

Spiff transformed our commission process

Rating: 8 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

we use Salesforce Spiff primarily to automate and manage our sales commission processes. I'm a part of the sales team and we use it to track the team's individual target achievements and the commission they are to receive for each quarter. It even calculated the clawback amount, considering the churn anticipated for the next quarter so it has a lot of features and a very extensive dashboard

Pros

clear and user friendly UI with an extensive dashboard to see everything at a glance
Real time visibility of the individual target achievement and commission to be paid out per quarter
clawback amount based on the churn for the upcoming quarters
Great integration with Salesforce which is our CRM

Cons

We experienced a couple of users not being able to login even after the password change, so there a a few bugs here and there
For a new user, it can be a bit overwhelming looking at all the numbers on the dashboard as it is quite extensive

Likelihood to Recommend

it works well for rapidly scaling sales teams as this makes things complex, managing different compensation plans, different targets, different regions etc.
It works well integrating with Salesforce, so if the team is highly reliant on Salesforce as a CRM, Spiff would be ideal!
I don't think it would be suited however for smaller teams that do not use salesforce, or if they use a very manual sales process

Verified User

Account Manager in Sales (501-1000 employees)

Vetted Review

1 year of experience

Easy Salesforce integration

Rating: 7 out of 10

February 3, 2025

Use Cases and Deployment Scope

Spiff is a nice tool; there are a lot of options for customizing but not very easy to configure it

Pros

integration with Salesforce
Does not need coding knowledge
Easy to create reports

Cons

Missing SOX control requirements
Creating and routing plan docs has room for improvement
integration error logs via email would be great to be added

Likelihood to Recommend

Great for calculating renewals

Verified User

Administrator (501-1000 employees)

Vetted Review

Makes commission tracking a breeze.

Rating: 8 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

We use it so reps can track their commissions and how much they will earn each month. Solves the problem of commission-based employees being unsure of how much and when they are going to earn against their variable plan.

Pros

Easy to use dashboards.

Cons

Some calculations show as broken.

Likelihood to Recommend

It is well suited for commission tracking but doesn't work quite well in tiered structures. I wish there were a better way to see how much deals would be worth based on commission escalations.

Verified User

Account Manager in Sales (201-500 employees)

Vetted Review

2 years of experience

Easy to use, updates quickly, easy to see reports on yourself but not others.

Rating: 8 out of 10

Incentivized

December 12, 2024

Use Cases and Deployment Scope

I use Salesforce Spiff at my organization because I am a realtor/real estate investor, and our team uses it to keep track of their commissions. Different listings offer different percent commissions. For example, standard houses typically give the buyer and seller 3% each, and with Salesforce Spiff, the realtors can see their current and old commissions even before their paycheck is issued.

Pros

Updates commissions in real-time.
I can compare past months' commissions to now.
Integrates with other Salesforce software.

Cons

I wish you could compare your commission to the other realtor's commissions; we have to wait for the broker to just share top sales each month in our meeting.
Customer service response time can be slow.
I wish you could run reports of other agents' past/current sales.

Likelihood to Recommend

I rated Salesforce Spiff an eight because it is easy to use and keep track of your current and past commissions. However, it is not a ten because I hate how you cannot compare to other agents as we all want to outperform the others, so it would be nice to see that information.

Verified User

Professional in Sales (5001-10,000 employees)

Vetted Review

3 years of experience

Trust with Salesforce Spiff.

Rating: 9 out of 10

Incentivized

December 8, 2024

Use Cases and Deployment Scope

We use Salesforce Spiff to automate our commission process and reduce errors and delays. Salesforce Spiff gives our team visibility into their performance and earnings, making payments more timely and accurate. This streamlines approvals and boosts motivation, helping us stay efficient, transparent, and aligned with goals in our services.

Pros

Seamless CRM integration.

Cons

Deep learning curve for new users.

Likelihood to Recommend

Salesforce Spiff provides the finance team with accurate, real-time data for payroll processing, while HR can easily track performance-related incentives and adjust compensation plans. Spiff automates payouts, ensuring timely, correct payments and aligning sales data with compensation for improved cross-department efficiency. Additionally, its transparent reporting builds trust with employees while cutting down on administrative tasks and reducing commission errors.

Verified User

Manager in Finance and Accounting (201-500 employees)

Vetted Review

1 year of experience

Loading Reviews List....