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Salesloft Reviews and Ratings

Rating: 7.8 out of 10
Score
7.8 out of 10

Community insights

TrustRadius Insights for Salesloft are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

SalesLoft is highly recommended by users as a valuable tool for generating positive results and maximizing sales efforts. Users have found SalesLoft to be particularly helpful in reaching their target audience and streamlining communication efforts through cadencing. This allows sales teams to track the success of calls and emails, ensuring that prospects don't fall away or get lost in the shuffle. SalesLoft not only minimizes time spent on tracking and emailing prospective clients but also provides organizational tools to create and manage specific outreach campaigns. It saves significant time and effort by automating tasks such as dialing, emailing, call logging, and disposition standardization for sales departments. Users praise SalesLoft for its efficiency in managing workflow, hitting call targets, and targeting the correct contacts. The software also facilitates collaboration among team members and integrates well with other CRM platforms like Salesforce. Overall, SalesLoft addresses key business problems such as maximizing time, providing data insights, simplifying processes, enhancing collaboration, and improving the entire sales experience from prospecting to engagement with customers.

Reviews

324 Reviews

Gets the job done with some room for improvement.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Utilize Salesloft as a tool to reach out to and track communications with sales prospects. We create cadences for different persona types and outreach scenarios and enroll prospects in them. Salesloft progresses prospects through cadence and tracks clicks and opens. It solves for the business problem of organizing your outreach and understanding clear impact across those touchpoints.

Pros

  • Tracking clicks and opens
  • Progressing prospects through cadences
  • Providing metrics on how well cadences are performing

Cons

  • Difficult to make bulk changes on prospects in different cadences.
  • Sometimes there are email formatting issues.
  • Sometimes it does not remove prospects from cadences when they should be.

Likelihood to Recommend

Salesloft is a good sales engagement platform. Well suited for small and medium sized businesses with simple use cases. Get's the job done but could use improvements in user experience and customizations for more nuanced workflows. I have used Outreach in the past and prefer their user interface and ease of use.

Vetted Review
Salesloft
2 years of experience

Salesloft Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use it for cold calling prospects and expanding our pipeline. We need to call multiple people a day, Salesloft helps me organize a campaign and hit the appropriate people. I can have 100 people in my line up and just rapid fire the dialer and have everything I need as I make dials.

Pros

  • Logging calls
  • Call recording
  • Cadence UI

Cons

  • Lagging
  • Sometimes misses logging calls
  • Need to hit refresh alot when it freezes

Likelihood to Recommend

For a huge amount of outbound campaigns we use at our org, Salesloft is perfect for it! I find the way it is designed for high volume is perfect. Just rattling off email after email, dial after dial. No numb fingers or strained headaches, just a well oiled machine that leads to live connects and more booked meetings.

Salesloft will lift your sales revenue

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

My sales team and I use Salesloft to:

- Record email, phone call to our CRM

- Mass emailing to clients

- Tracking email opens and shares

Pros

  • organize activities to a person or company
  • track email open rates
  • work with multiple vendor systems

Cons

  • Setting up campaigns is clunky

Likelihood to Recommend

The response rate from Salesloft service members is high. No other complaints or recommendations.

Vetted Review
Salesloft
3 years of experience

Simple Essential Sales Tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Salesloft is one of the most important tools I rely on daily to get my job done. On my previous account, we used spreadsheets and M365 CRM, where we needed to manually import/export everything, which really took too much of my time. Salesloft helps me do my work efficiently by automating calls and emails. I can prioritise my calls and emails by creating what we all call "Cadences" or a sequence and then just let it run. I can separate the most important leads, create multiple workflows, and run the most important cadence and then the rest. It's awesome for making sure no lead gets forgotten, and the dialer feature saves me time since I'm not manually logging every single call.

My only minor complaint is that in the last update, they removed the feature on the main dashboard where I can see how many calls and emails I've done separately and in real-time. I can now only see how many tasks and suggested actions or goals for the day. But this is only a small thing. Salesloft helps me by staying organised and keeps me from dropping the ball.

Pros

  • It is easy to set up a cadence or a sequence for each group of leads.
  • Calls and emails are organised and automated which helps me save time.
  • Helps me follow through and help me not to forget tasks.

Cons

  • Bring the real-time number of calls and emails made for the day from the dashboard. It helps me motivate to do more.
  • Create an option to reschedule the remaining tasks on a cadence for a different time separately. Let say just Cadence1 will reschedule and Cadence2 will remain active.

Likelihood to Recommend

Salesloft helps me import hundreds of outbound leads in just a few simple steps to a cadence or sequence I created to keep them organised. It also helps me not to forget a task. When a new inbound lead comes in, it helps me just add it to an existing cadence and immediately contact them with a personalised, multi-step follow-up plan. If the prospect isn't a good fit right now, I can nurture and reschedule it in the next 6-12 months.

Salesloft for [...]

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I work as a business development representative? We use it to monitor our emails how many we sent and the status of the email so whether it was opened or replied to, we also use it to keep track of every activity with every contact so that we have a log of everything.

Pros

  • Email tracking
  • Timely follow ups with cadences

Cons

  • Can have more automation
  • Can have an easier way of importing contacts without having to attach an Excel, like a manual input or something

Likelihood to Recommend

it is best suited for prospecting and leads that aren’t qualified, but I don’t think it is very well Suited for existing customers.

Great for email sequences

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

We use Salesloft to boost sales pipeline generation. Through automated, multi-touch outreach sequences we can engage with multiple prospects simultaneously and effectively. The platform also provides valuable insights into response times and detailed sales performance analytics, by cadence or email, helping us optimize our outreach strategy and improve overall sales efficiency.

Pros

  • Automated sequences
  • Email template selection
  • Hot leads identification
  • Follow up tasks

Cons

  • Automated replies
  • Email opens and clicks recognition
  • Changes mid-sequence
  • Company information

Likelihood to Recommend

Salesloft is an effective platform for conducting outreach to multiple prospects; however, it has limited integration capabilities, which restricts the depth of information typically available through a CRM. Additionally, it offers limited company insights, making it more difficult to personalize outreach sequences. When connecting on LinkedIn, the platform also requires a message to be included, which is not always desirable.

Vetted Review
Salesloft
3 years of experience

Salesloft for Event Sales

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use Salesloft for activity management, calendar scheduling and contact management. We started using it to streamline communication and make logging client communication easier. We rolled this tool out to our whole sales team.

Pros

  • calendar management through open calendar link with rules set by the user
  • availability sharing with calendar links for automatic scheduling
  • easy microsoft work integration for logging communication
  • Salesloft mobile App is easy to use for communication management

Cons

  • the Salesloft homepage is overwhelming for me and hard to follow
  • the AI recommendations aren't taking into account for companies using multiple platforms
  • can't use availablity function for any users without a Salesloft account

Likelihood to Recommend

I find it to be the best resource for scheduling calls with clients. Specifically when the call includes multiple people using Salesloft, it's so simple and easy to use to send open times to client and then to be able to send active links to the client where with one click the calendar invite shows up on my calendar? it's the best most efficient tool I have in my toolbelt at the moment.

When it comes to logging, it's also simple but I wish I could add a contact to SL from the Microsoft integration.

Vetted Review
Salesloft
2 years of experience

Salesloft Review - Low Usage user

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I used Salesloft for email cadences, snippets, and templates. Mostly used for campaigns to reach people in mass.

Pros

  • cadences
  • snippets
  • templates

Cons

  • not too sure of where it can improve as im sure it had more features than i used.

Likelihood to Recommend

The Salesloft tool is well suited in helping account manager reach a large audience with minimal effort. It also does a good job of providing insight into how many times emails have been viewed, or links from them have been clicked. Also does a good job of providing overarching analytics from email campaign perspectives so you can run A and B tests to see which cadences are most effective.

Vetted Review
Salesloft
2 years of experience

Show Salesloft some Love

Rating: 10 out of 10

Use Cases and Deployment Scope

Mainly within our SDR organization for structured outbounding and cadenced follow up from inbound leads. We are also now rolling out more of the Conversation Recording features for coaching purposes, AI analysis, and more detailed data gathering and follow up.

Pros

  • Flagging of keywords and topics for coaching
  • Setting up an easy to follow cadence and structure for consistent outreach
  • Integrates well with CRM (Salesforce) with flexibility in mapping custom fields as needed

Cons

  • The varying definitions of ownership (Owner vs. CRM owner) sometimes leads to confusion by users.
  • Does not always recognize record deletion from SFDC and translate to
  • Building automations would be nice to have a more visual view of the rules and flow (flowchart, if/then chart, etc)

Likelihood to Recommend

Salesloft has been a great tool to keep our SDRs organized and accountable for their activities, and seeing the results that are being driven by them. We have found it less useful for our Account Management team, as they already have regular cadences set up and don't like having the rigidity of the reminders.

Vetted Review
Salesloft
3 years of experience

Leveraging Technology to Boost Sales

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Salesloft to automate our prospecting cadences and gain insights on how each cadence is performing. This gives us deeper insights into what is working and helps us identify best practices. Our Producers that use Salesloft have deeper insights into the business and can pivot when messaging is not working. In addition we use it for managing events and sending market updates.

Pros

  • Deeper Analytics
  • Saves time to run a cadence
  • Saves time scheduling meetings

Cons

  • Adding the Segue Microsoft font as an option for email

Likelihood to Recommend

Salesloft is great for managing cadences and nurture campaigns. Managing events and sending mass updates.

Vetted Review
Salesloft
5 years of experience