Gets the job done with some room for improvement.

Utilize Salesloft as a tool to reach out to and track communications with sales prospects. We create cadences for different persona types and outreach scenarios and enroll prospects in them. Salesloft progresses prospects through cadence and tracks clicks and opens. It solves for the business problem of organizing your outreach and understanding clear impact across those touchpoints.

I have not directly interacted with the support team, but there was an instance last month when Salesforce experienced an issue which caused the integration to disconnect. I appreciated how the Salesloft support team kept us informed of the progress to resolve the connection, as it wasn't their fault it occurred.